Troubleshooting - iStorage diskGenie User Manual

Troubleshooting

This section contains troubleshooting information for the iStorage diskGenie. If
you encounter any of the following problems when using the iStorage diskGenie,
refer to the corresponding answers.
Q: How do I use the iStorage diskGenie the first time?
A: You can use it in one of the following ways:
•
Enter the Admin Mode with
and then you are able to change the Admin Password or create a User
Password
•
Directly enter the Secure User Mode with
to use the iStorage diskGenie
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset
of the iStorage diskGenie. After a complete reset, all data will be lost and you will
need to initialize, allocate and format the iStorage diskGenie manually. Then you
will be able to use the default Admin Password 123456.
Q: Why did the operating system not recognize the iStorage diskGenie after
I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the iStorage diskGenie manually.
For more information, refer to Initializing and formatting the Hard Drive after a
complete reset in this manual.
Q: Can I initialize and format the iStorage diskGenie with Windows user
account?
A: No, this is a Windows limitation, you must use the Admin account to initialize
and format the iStorage diskGenie.
123456 (default administrator password),
www.istorage-uk.com
123456 (default Admin Password)
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