Table of Contents
Advertisement
T
G
ROUBLESHOOTING
UIDELINES
Printer Does Not Print
Printer Does
Not Print
Printer Paper
Jam
WARNING
Peripherals
Device Does
Not Work
34
O
37
I
MNI
XX
NSTALLATION
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider for
assistance.
If the printer does not work properly:
•
Check all terminal power connections. The internal thermal printer receives
power directly from the Omni 37xx terminal. The green power-on indicator
light must be ON.
•
Check to make sure the paper roll cover is properly latched.
•
If the green power-on indicator is blinking on and off, the printer is out of paper.
Open the paper roll cover and install a new roll of printer paper, as described
in
Install Paper
Roll.
•
If the problem persists, contact your VeriFone distributor or service provider.
If paper jams up inside the printer:
•
Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Re-install the roll of printer paper, as described in
•
If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
See
To Install a Paper
Poor-quality paper may jam the printer. For high-quality VeriFone paper, refer to
the
Accessories and Documentation
If any of the peripheral device (PIN Pad, Smart Card Reader, or Bar Code Wand)
does not work properly:
•
Check the power cable connection to the peripheral device.
•
Check that the device connected to the serial port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the Omni 37xx terminal serial port
may be defective. Try a different serial cable.
•
If the problem persists, contact your local VeriFone representative for
assistance.
See
Connect Optional
G
UIDE
Roll.
section.
Device(s).
Install Paper
Roll.
Advertisement
Table of Contents
