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Omni 37xx
Installation Guide
VeriFone Part Number 22399, Revision B
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Table of Contents
Related Manuals for VeriFone Omni 37xx
Summary of Contents for VeriFone Omni 37xx
- Page 1 Omni 37xx ERIX PERATING NVIRONMENT Installation Guide AYMENT PPLICATION ERIX EVELOPER OOLKIT EVELOPMENT OOLS HIELD ECURITY RCHITECTURE OUNTER ULTI PPLICATION PPLIANCES ULTI PPLICATION PPLIANCES ERIX ULTI ONDUCTOR ULITPLE PPLICATION ANAGEMENT YSTEM ENTRE PPLIANCE ANAGEMENT UITE VeriFone Part Number 22399, Revision B...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Omni 37xx ........ - Page 4 VeriFone Cleaning Kit ........
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Page 5: Preface
This guide is your primary source of information for setting up and installing the Omni 37xx family of terminals. Audience This guide is useful for anyone installing and configuring the Omni 37xx terminal. Basic description of the terminal features are also provided. Organization... - Page 6 Convention Meaning Example ScreenText format is used while specifying ScreenText - PRE http://www.verifone.com onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important RS232-type devices do not work with the NOTE information.
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Page 7: Hapter
The bold ergonomic design is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input. In addition, the Omni 37xx family serves as the entry point to VeriFone’s acclaimed multi-application platform–with the capability to securely support payment and value-added applications on a single terminal. -
Page 8: Features And Benefits
• Omni 37xx family of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type Approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications. -
Page 9: Hapter
HAPTER Terminal Setup This chapter describes terminal setup procedure. You will learn how to: • Select a location and protect the terminal from adverse Environmental Factors. See Select Terminal Location. • Unpack the shipping carton. See Unpack the Shipping Carton. •... -
Page 10: Electrical Considerations
Unpack the Open the shipping carton and carefully inspect its contents for possible tampering Shipping or shipping damage. The Omni 37xx is a secure product and any tampering may Carton cause the terminal to cease to function the way it should. -
Page 11: Examine Terminal Features
ALPHA KEY TELEPHONE-STYLE KEYPAD SAM COMPARTMENT (BACKSIDE) COLOR-CODED FUNCTION KEYS SMART CARD READER Figure 2 Omni 37xx Terminal Features (Front Panel) Front Panel The front panel includes the following features: • An LCD screen. • Four types of keys: •... -
Page 12: Back Panel
If you turn the terminal around and view it from just under the hinges of the paper roll cover, you will notice different ports that connect the Omni 37xx to a communications line, optional devices, and the power supply (see... -
Page 13: Establish Telephone Line Connections
Figure 4 Direct Telephone Connection Install Paper A fast, quiet thermal printer is built in to the Omni 37xx. There are no additional Roll printer cables to connect because the printer receives power directly from the terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. -
Page 14: Figure 5 Printer Latch Button
The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long. WARNING Poor-quality paper jams the printer. To order high-quality VeriFone paper, refer the Accessories and Documentation section. -
Page 15: Figure 6 Removing Partial Paper Roll
ERMINAL ETUP Install Paper Roll If there is a partial roll of paper in the printer tray, remove it by lifting it up (see Figure Figure 6 Removing Partial Paper Roll Loosen the glued leading edge of the paper, or remove the protective strip from the new roll of paper and cut a straight edge across its leading end. -
Page 16: Install/Replace Msam Cards
Accessories and Documentation section. Install/Replace When you first receive your Omni 37xx terminal, you may need to install one or MSAM Cards more micromodule-size security access module (MSAM) cards, or you may need to replace old cards with new ones. -
Page 17: Figure 9 Msam Compartment Door And Locking Screw
ERMINAL ETUP Install/Replace MSAM Cards MSAM COMPARTMENT LOCKING SCREW DOOR Figure 9 MSAM Compartment Door and Locking Screw The MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base. To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (see Figure 10). -
Page 18: Connect Optional Device(S)
Replace the MSAM compartment door and reinstall the locking screw (see Figure Connect The Omni 37xx supports some peripheral devices designed for use with electronic Optional point-of-sale terminals. Device(s) Use the two ports on the back panel to connect up to two optional devices. -
Page 19: Connect Check Reader
PIN pad serial port. Figure 12 Smart Card Reader Connection Connect Check The Omni 37xx base supports two VeriFone check readers: CR 600 and Reader CR 1000i. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. -
Page 20: External Printers Supported
Figure 13 CR 600 Check Reader Connection External Printers Although most Omni 37xx variants have an internal thermal printer, it may be Supported convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 37xx base supports three VeriFone external printers: P250, P350, and P900. -
Page 21: Figure 14 Omni 37Xx Power Pack Connection
If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is... -
Page 22: Routing The Cables Using Wire Clips
ETUP Routing The Cables Using Wire Clips Routing The Since the Omni 37xx terminal is a hand-over solution, make sure the cables are Cables Using routed loosely. Use the two wire clips provided with each terminal to organize Wire Clips loose cables. -
Page 23: Magnetic Card Reader Use
ERMINAL ETUP Magnetic Card Reader Use When the LCD screen indicates the transaction is completed, remove the card. Figure 16 Inserting the Smart Card CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal invalidates the transaction. Magnetic Card To Conduct a Credit/Debit Card Transaction Reader Use... - Page 24 ERMINAL ETUP Magnetic Card Reader Use NSTALLATION UIDE...
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Page 25: Hapter
Terminal unit weight: 1.28 kg (2.82 lb) Shipping weight: 3.26 kg (7.19 lb) The shipping weight includes: shipping carton, terminal, power pack and cable, telephone line cable, one Omni 37xx Certifications and Regulations, and one Omni 37xx Quick Installation Guide. NSTALLATION... - Page 26 PECIFICATIONS NSTALLATION UIDE...
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Page 27: Hapter
To clean the terminal, use a clean cloth slightly dampened with water and a drop Terminal or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section). - Page 28 AINTENANCE Smart Card Reader NSTALLATION UIDE...
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Page 29: Verifone Service And Support
Before returning the Omni 37xx terminal to VeriFone, you must obtain a Terminal for Merchandise Return Authorization (MRA) number. The following procedure Service describes how to return one or more Omni 37xx terminals for repair or replacement (U.S. customers only): NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. -
Page 30: Accessories And Documentation
NOTE One MRA number must be issued for each Learning Products Template Version 2.1 terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. -
Page 31: Telephone Line Cord
00124-17 2.1-meter (7-foot) telephone line cord, black color, with Cord modular RJ11-type connectors Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. CPS05791-3A DC power pack (universal) 21973-01 Power cable (US) - Page 32 ERVICE AND UPPORT Accessories and Documentation NSTALLATION UIDE...
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Page 33: Troubleshooting Guidelines
VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Omni 37xx terminal and steps you can take to resolve them are listed. The Omni 37xx terminal comes equipped with tamper-evident labels. The Omni NOTE 37xx contains no user serviceable parts. -
Page 34: Printer Does Not Print
Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the Omni 37xx terminal serial port may be defective. Try a different serial cable. •... -
Page 35: Keypad Does Not Respond
Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the Omni 37xx card reader, the black, magnetic stripe on the card should face inward, toward the keypad. •... - Page 36 ROUBLESHOOTING UIDELINES Transactions Fail To Process NSTALLATION UIDE...
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Page 37: Index
MSAM cardholders telephone line cord MSAM cards thermal printer paper peripherals VeriFone cleaning kit setting up a direct telephone line connection table of peripheral devices terminal location bar code wand unpack the shipping carton connect... - Page 38 NDEX table of supported devices PINpad connecting power pack AC version connecting DC version ordering printer paper roll spindle troubleshooting printer paper ordering service returning a terminal for repair or replacement smart card reader/writer connecting telephone line connections direct telephone line cord, ordering terminal accessories cleaning...
- Page 39 AYMENT PPLICATION ERIX EVELOPER OOLKIT EVELOPMENT OOLS HIELD ECURITY RCHITECTURE OVER OUNTER ULTI PPLICATION PPLIANCES ULTI PPLICATION PPLIANCES ERIX ULTI ONDUCTOR Omni 37xx ULITPLE PPLICATION ANAGEMENT YSTEM Installation Guide ENTRE PPLIANCE ANAGEMENT UITE VeriFone Part Number 22399, Revision B...