Running New Application Software; After System Has Been Running Correctly - NEC MH4500 User Manual

If the above items are all correct, but the problem reoccurs, refer to "Additional
Troubleshooting Procedures" in this chapter.

Running New Application Software

Problems that occur when you run new application software are usually related
to the software. Faulty equipment is much less likely, especially if other
software runs correctly. If you have problems while running new application
software, check the following.
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Does the system meet the minimum hardware requirements for the
software? Refer to the software documentation.
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Is the software an authorized copy? Unauthorized copies often do not
work. Obtain an authorized copy of the software.
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If you are running the software from a diskette, is it a good copy?
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If you are running the software from a hard disk drive, is the software
correctly installed? Were all necessary procedures followed and files
installed?
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If you are running the software from a CD ROM disk, is the disk
scratched or dirty?
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Are the correct device drivers installed?
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Is the software correctly configured for the system?
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Are you using the software correctly?
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If other software runs correctly on the system, contact your vendor about
the failing software.
If the problems persist with the software, contact the software vendor's customer
service representative.

After System Has Been Running Correctly

Problems that occur after the system hardware and software were running
correctly often indicate equipment failure. However, many situations that are
easy to correct can also cause such problems. If you have problems after the
system has been running correctly, check the following:
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If you are running the software from a diskette or CD ROM, try a new
copy of the software.
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If you are running the software from a hard drive, try running it from a
floppy. If the software runs correctly, there may be a problem with the
copy on the hard disk. Reinstall the software on the hard drive and try
running it again. Make sure all the necessary files are installed.
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If the problem recurs, you may need to reformat the hard drive. Also, the
drive, drive controller, or system board may be defective.
5-4 Solving Problems