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MultiModemII User Guide
of the problem, a return shipping address (must have street address, not P.O. Box), a
telephone number, and if the product is out of warranty, a check or purchase order
for repair charges.
Extended two-year overnight replacement agreements are available for selected
products. Please refer to our Overnight Replacement Agreement at
www.multitech.com/PROGRAMS/orc/
your questions regarding technical matters, product configuration, verification that
the product is defective, etc., to our Technical Support department at 800 972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, bill-
ing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect installa-
tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.
International Products
Your distributor should contact Amex, Inc., for information about repairs for your
Multi-Tech product:
Please direct questions regarding technical matters, product configuration, verifica-
tion that the product is defective, etc., to our Technical Support department nearest
you, listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP. When call-
ing the U.S., please direct questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at +763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Ordering Accessories
SupplyNet, Inc., can supply you with replacement power supplies, cables and con-
nectors for select Multi-Tech products. You can place an order with SupplyNet via
mail, phone, fax or the Internet at the following addresses:
Mail:
Phone:
Fax:
Email:
Internet:
D Warranty, Service, and Technical Support
Amex, Inc.
2724 Summer Street NE
Minneapolis, MN 55413
U.S.A.
Tel: +612 331-3251
Fax: +612 331-3180
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
800 826-0279
914 267-2420
info@thesupplynet.com
http://www.thesupplynet.com
for details on rates and coverages. Please direct
http://
93
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