Repair Procedures For International Customers (Outside U.s.a. And Canada); Online Warranty Registration - Multitech MultiModem MT5600ZDX User Manual

Repairs for damages caused by lightning storms, water, power surges, incorrect in-
stallation, physical abuse, or user-caused damages are billed on a time-plus-materi-
als basis.
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical
repair option for your Multi-Tech product. You may also contact any Multi-Tech
sales office for information about the nearest distributor or other repair service for
your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight pre-
paid to our Mounds View, Minnesota factory. Recommended international ship-
ment methods are via Federal Express, UPS or DHL courier services, or by airmail
parcel post; shipments made by any other method will be refused. A Returned Ma-
terials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instruc-
tions on any International shipments to the U.S.A. Please include, inside the ship-
ping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warran-
ty, a check drawn on a U.S. bank or your company's purchase order for repair charg-
es. Repaired units shall be shipped freight collect, unless other arrangements are
made in advance.
Please direct your questions regarding technical matters, product configuration, ver-
ification that the product is defective, etc., to our Technical Support department
nearest you or email tsupport@multitech.com. When calling the U.S., please direct
your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect in-
stallation, physical abuse, or user-caused damages are billed on a time-plus-materi-
als basis.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech
product online at the following URL:
http://www.multitech.com/register/
D Warranty, Service, and Technical Support
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