Brother FAX-2840 Basic User's Manual page 97

Printing difficulties (For MFC-7290) (continued)
Difficulties
The machine is not printing or has
stopped printing.
Scanning difficulties (For MFC-7290)
Difficulties
TWAIN or ICA errors appear when
starting to scan.
OCR does not work.
Software difficulties (For MFC-7290)
Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
The machine does not print from
® ®
Adobe Illustrator .
Paper handling difficulties
Difficulties
The machine does not feed paper.
The LCD shows No Paper or a
Paper Jam message.
Documents do not feed or skewed
documents.
Suggestions
Press Stop/Exit to cancel print jobs.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Suggestions
Make sure the Brother TWAIN driver is chosen as the primary source. In
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver.
See Software User's Guide: Scanning a document using the ICA driver (Mac OS
X 10.6.x - 10.7.x).
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the Installer CD-ROM. This program
will repair and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Software User's Guide: Basic tab.)
Suggestions
 If there is no paper, load a new stack of paper into the paper tray.
 If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
 Reduce the amount of paper in the paper tray, and then try again.
 (For MFC-7290)
Make sure that manual feed mode is not chosen in the printer driver.
 Clean the paper pick-up roller. See Advanced User's Guide: Cleaning the
paper pick-up rollers.
 If the LCD shows the Paper Jam message and you still have a problem, see
Error and maintenance messages uu page 69.
Clean the document feed rollers. See Advanced User's Guide: Cleaning the
document feed.
Troubleshooting
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