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Brother IntelliFax-2840 Basic User's Manual

Basic users guide - english
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Basic User's Guide
FAX-2840
FAX-2940
MFC-7240
Not all models are available in all countries.
Version 0
USA/CAN

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  Summary of Contents for Brother IntelliFax-2840

  • Page 1 Basic User’s Guide FAX-2840 FAX-2940 MFC-7240 Not all models are available in all countries. Version 0 USA/CAN...
  • Page 2 If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-2840, FAX-2940 or MFC-7240 (Circle your model number) Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...
  • Page 4: Ordering Accessories And Supplies

    Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note...
  • Page 5: Compilation And Publication Notice

    Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
  • Page 6 User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Please read the Printed / In the Box Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
  • Page 7: Table Of Contents

    Table of Contents (Basic User’s Guide) General information Using the documentation ..................1 Symbols and conventions used in the documentation ........1 Accessing the Advanced User’s Guide and Software User’s Guide...... 2 Viewing Documentation (For FAX-2840 and FAX-2940) ..............2 Viewing Documentation (For MFC-7240)...................
  • Page 8 Receiving a fax Receive Modes ....................26 Choose the correct Receive Mode ..............26 Using Receive Modes..................28 Fax Only ......................28 Fax/Tel......................28 Manual ......................28 External TAD ....................28 Receive Modes settings..................29 Ring Delay .....................29 F/T Ring Time (Fax/Tel mode only) ...............29 Easy Receive....................30 Using PC-FAX (For MFC-7240) ®...
  • Page 9 Making copies How to copy ......................45 Stop copying....................45 Copy settings....................45 How to print from your computer (For MFC-7240) Printing a document..................... 46 How to scan to a computer (MFC-7240 only) Before scanning....................47 ® Scanning a document as a PDF file using ControlCenter4 (Windows ) .....
  • Page 10 Menu and features On-screen programming..................103 Menu table ....................103 How to access the menu mode ..............103 Menu table ......................104 Entering text.......................113 Specifications General ......................114 Document Size ....................115 Print media......................116 Fax........................117 Copy ........................118 Scanner (For MFC-7240) ..................119 Printer (For MFC-7240) ..................120 Interface......................120 Computer requirements (For MFC-7240) ............121 Consumable items .....................122 Index...
  • Page 11 Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the Documentation CD-ROM (for FAX-2840 and FAX-2940) or the Installer CD-ROM (for MFC-7240). General Setup Routine maintenance IMPORTANT NOTE Cleaning the machine Memory Storage...
  • Page 13: General Information

    General information Using the Bold Bold style identifies keys on the documentation machine control panel or computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.
  • Page 14: Accessing The Advanced User's Guide And Software User's Guide

    Chapter 1 Accessing the Click your country. Advanced User’s Guide and Software User’s Guide This Basic User’s Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer , Scanner and PC-Fax When you are ready to learn detailed information about these operations, read the...
  • Page 15: Viewing Documentation (For Mfc-7240)

    General information If the language screen appears, click Note your language. The CD-ROM Top Menu ® • (Windows users only) Your Web browser will appear. may display a yellow bar at the top of the page that contains a security warning about Active X controls.
  • Page 16: Accessing Brother Support (Windows ® ) (Mfc-7240 Only)

    Chapter 1 Accessing Brother After the list of User’s Guides appears, choose the guide you want to read. ® Support (Windows (MFC-7240 only) How to find Scanning instructions (MFC-7240 only) There are several ways you can scan You can find all the contacts you will need, documents.
  • Page 17: Accessing Brother Support (Macintosh) (Mfc-7240 Only)

    General information Accessing Brother  To visit our Web site for genuine Brother supplies Support (Macintosh) (http://www.brother.com/original/), click Supplies Information. (MFC-7240 only)  To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) You can find all the contacts you will need, for FREE photo projects and printable such as Web support on the Installer CD- downloads, click Brother ROM.
  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview FAX-2840 and FAX-2940 have the same keys. MFC-7240...
  • Page 19 General information...
  • Page 20 Chapter 1 1 One Touch keys a or b These 11 keys give you instant access to 22 Press to scroll through the menus and options. previously stored numbers. Address Book Shift Let you access speed dial numbers directly. Lets you access One Touch numbers 12 to 22 8 COPY key: when held down.
  • Page 21: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from the standard print media paper tray Pull the paper tray completely out of the The machine can feed paper from the machine. standard paper tray or manual feed slot. (For MFC-7240) When you put paper into the paper tray, note the following:...
  • Page 22 Chapter 2 While pressing the green paper-guide Note release lever, slide the paper guides to For Legal or Folio size paper, press the fit the paper size you are loading in the release button in the bottom of the paper tray.
  • Page 23: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
  • Page 24 Chapter 2 Open the manual feed slot cover. Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 25 Loading paper Open the back cover (back output tray). Note <For envelopes only> Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration. Open the manual feed slot cover.
  • Page 26 Chapter 2 Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note • Put the paper into the manual feed slot Using both hands, put one sheet of with the side to be printed face up.
  • Page 27: Unscannable And Unprintable Areas

    Loading paper Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)
  • Page 28: Paper Settings

    Chapter 2 Paper settings Acceptable paper and other print media Paper Type Print quality may vary according to the type of Set up the machine for the type of paper you paper you are using. are using. This will give you the best print You can use the following types of print quality.
  • Page 29: Type And Size Of Paper

    Loading paper Type and size of paper The machine loads paper from the installed standard paper tray or manual feed slot. (For MFC-7240) The name for the paper trays in the printer driver in this Guide are as follows: Trays Name Standard Paper Tray Tray1...
  • Page 30 Chapter 2 Recommended paper specifications The following paper specifications are suitable for this machine. Basis weight 20-24 lb (75-90 g/m 80-110 m Thickness Roughness Higher than 20 sec. Stiffness 90-150 cm /100 Grain direction Long grain Volume resistivity -10e Surface resistivity -10e ohm-cm CaCO...
  • Page 31: Handling And Using Special Paper

    Loading paper Handling and using special Types of paper to avoid paper Important Some types of paper may not perform well The machine is designed to work well with or may cause damage to your machine. most types of xerographic and bond paper. However, some paper variables may have an DO NOT use paper: effect on print quality or handling reliability.
  • Page 32 Chapter 2 Envelopes • with edges that are not straight or consistently square Most envelopes designed for laser printers • with windows, holes, cut-outs or will be suitable for your machine. However, perforations some envelopes may have feed and print- quality problems because of the way they •...
  • Page 33 Loading paper Types of labels to avoid If you use any of the types of envelopes listed above, they may damage your Do not use labels that are damaged, curled, machine. This damage may not be wrinkled or an unusual shape. covered under any Brother warranty or service agreement.
  • Page 34: Loading Documents

    Loading documents How to load Important documents • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper- clipped, pasted or taped. You can send a fax, make copies, and scan • DO NOT use cardboard, newspaper or from the ADF (Automatic Document Feeder).
  • Page 35 Loading documents Stagger the pages of your document face down top edge first, in the ADF until the LCD display message changes and you feel it touch the feed rollers. Adjust the paper guides (1) to fit the width of your document. Important To avoid damaging your machine while using the ADF, DO NOT pull on the...
  • Page 36: Sending A Fax

    Sending a fax How to send a fax Enter the fax number using the dial pad, a One Touch key or (Address Book) The following steps show how to send a fax. and enter three-digit Speed Dial number. When you want to send a fax, or change Press Start.
  • Page 37: Transmission Verification Report

    Sending a fax Transmission Verification Note Report • If you choose On+Image or Off+Image, the image will only appear on the You can use the Transmission Verification Transmission Verification Report if Real Report as proof that you sent a fax. This Time Transmission is set to Off.
  • Page 38: Receiving A Fax

    Receiving a fax Receive Modes Note You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
  • Page 39 Receiving a fax To set the receive mode follow the instructions below: Press Menu, 0, 1. Initial Setup 1.Receive Mode Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual. Press OK. Press Stop/Exit. The LCD will display the current receive mode.
  • Page 40: Using Receive Modes

    Chapter 5 Using Receive Modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be handled in the change the Ring Delay before using these following ways: modes.
  • Page 41: Receive Modes Settings

    Receiving a fax Receive Modes F/T Ring Time (Fax/Tel mode only) settings When somebody calls your machine, you and Ring Delay your caller will hear the normal telephone ring sound. The number of rings is set by the Ring Delay setting. The Ring Delay setting sets the number of times the machine rings before it answers in If the call is a fax, then your machine will...
  • Page 42: Easy Receive

    Chapter 5 Easy Receive If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.
  • Page 43: Using Pc-Fax (For Mfc-7240)

    Using PC-FAX (For MFC-7240) Press a or b to choose On or Off. Note Backup Print (FAX-2940 only) You can download PC-FAX Send software from the Brother Solutions Press OK. Center at http://solutions.brother.com/. Press Stop/Exit. PC-Fax Receive Important If you choose Backup Print On, the ®...
  • Page 44: Pc-Fax Send

    Chapter 6 PC-Fax Send The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file created in any application on your PC as a PC-FAX. You can even attach a cover page.
  • Page 45: Telephone Services And External Devices

    Telephone services and external devices Voice operations Telephone line services Voice calls can be made with the handset by using the dial pad, One Touch key, or Voice Mail (Address Book) and enter the three-digit Speed Dial number. If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and Making a telephone call the Brother machine will conflict with each...
  • Page 46: Distinctive Ring

    Chapter 7 Distinctive Ring To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following: Distinctive Ring is a function of your Brother machine that allows a person with one line to Get the Distinctive Ring service from your receive fax and voice calls through two telephone company.
  • Page 47 Telephone services and external devices What does Brother’s ‘Distinctive Ring’ Before you choose the ring pattern to register The Brother machine has a Distinctive Ring You can only register one Distinctive Ring feature that allows you to use your machine to pattern with the machine.
  • Page 48 Chapter 7 Registering the Distinctive Ring Turning off Distinctive Ring pattern Very important! Press Menu, 2, 0, 2. After you have set the Distinctive Ring feature to On, your Distinctive Ring number will Miscellaneous 2.Distinctive receive faxes automatically. The receive mode is automatically set to the D/R mode Press a or b to choose Off.
  • Page 49: Connecting An External Tad (Telephone Answering Device)

    Telephone services and external devices Connecting an external Note TAD (telephone If you have problems receiving faxes, reduce the ring delay setting on your answering device) external TAD. You can connect an external Telephone Connections Answering Device (TAD) to the same line as your machine.
  • Page 50: Recording An Outgoing Message (Ogm)

    Chapter 7 External and extension Recording an outgoing message (OGM) telephones Record 5 seconds of silence at the Connecting an external or beginning of your message. This allows extension telephone your machine time to listen for fax tones. Limit your speaking to 20 seconds. You can connect a separate telephone directly to your machine as shown in the End your 20-second message by giving...
  • Page 51: Using External And Extension Telephones

    Telephone services and external devices Using external and extension Using a non-Brother cordless telephones external handset If your non-Brother cordless telephone is Using extension telephones connected to the EXT. jack of the machine (see Connecting an external or extension If you answer a fax call at an extension telephone uu page 38) and you typically telephone, you can make your machine carry the cordless handset elsewhere, it is...
  • Page 52 Chapter 7 Changing the Remote Codes The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999. Make sure you are in FAX mode Press Menu, 2, 1, 4.
  • Page 53: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Speed Dialing You can dial in any of the following ways. Press (Address Book) and enter the three-digit Speed Dial number. (See Storing Manual dialing Speed Dial numbers uu page 43.) Use the dial pad to enter all the digits of the telephone or fax number.
  • Page 54: Search

    Chapter 8 Storing numbers Search You can search alphabetically for names you You can set up your machine to do the have stored in the One Touch and Speed Dial following types of easy dialing: One Touch, memories. (See Storing One Touch Dial Speed Dial and Groups for Broadcasting numbers uu page 43 and Storing Speed Dial faxes.
  • Page 55: Storing One Touch Dial Numbers

    Dialing and storing numbers Storing One Touch Dial Storing Speed Dial numbers numbers You can store your frequently used numbers as Speed Dial numbers, so that when you dial Your machine has 11 One Touch keys where you will only have to press a few keys you can store 22 fax or telephone numbers for automatic dialing.
  • Page 56: Changing One Touch And Speed Dial Numbers

    Chapter 8 Changing One Touch and Deleting One Touch and Speed Dial numbers Speed Dial numbers If you try to change a One Touch or Speed If you try to delete a One Touch or Speed Dial Dial number, the LCD will show the name or number, the LCD will show the name or number already stored there.
  • Page 57: Making Copies

    Making copies How to copy Copy settings Press the temporary COPY key Options. The following steps show the basic copy operation. For details about each option, see For details about changing the following copy Advanced User’s Guide on the CD-ROM. settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings.
  • Page 58: How To Print From Your Computer (For Mfc-7240)

    How to print from your computer (For MFC-7240) Click OK. Note (For FAX-2840 and FAX-2940) Click Print to begin printing. You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/. Printing a document The machine can receive data from your computer and print it.
  • Page 59: How To Scan To A Computer (Mfc-7240 Only)

    How to scan to a computer (MFC-7240 only) Before scanning To use the machine as a scanner, install a scanner driver. Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Note (For FAX-2940) You can download the scanner driver without the Brother ControlCenter from the Brother Solutions Center at http://solutions.brother.com/.
  • Page 60 Chapter 11 If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK. Make sure the machine you want to use is selected from the Model pull-down list. Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File.
  • Page 61 How to scan to a computer (MFC-7240 only) The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button.
  • Page 62 Chapter 11 Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
  • Page 63: How To Change The Scan Key Settings For Pdf Scanning

    How to scan to a computer (MFC-7240 only) How to change the SCAN key settings for PDF scanning ® You can change your machine’s SCAN key settings using ControlCenter4 (Windows Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX- XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
  • Page 64 Chapter 11 Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button.
  • Page 65: How To Scan A Document As A Pdf File Using The Scan Key

    How to scan to a computer (MFC-7240 only) How to scan a document as a PDF file using the SCAN key Load your document. (See How to load documents uu page 22.) Press (SCAN). Press a or b to choose Scan to PC. Press OK.
  • Page 66: A Routine Maintenance

    Routine maintenance Replacing the consumable items The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 55 and Replacing the drum unit uu page 62.) Toner cartridge Drum unit See Replacing the toner cartridge uu page 55. See Replacing the drum unit uu page 62.
  • Page 67: Replacing The Toner Cartridge

    Routine maintenance Replacing the toner cartridge Toner Low Toner Low Order Number: For the order numbers of toner cartridges, see Replacing the consumable items uu page 54. If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you The Standard toner cartridge can print get a Replace Toner message.
  • Page 68 Replacing the toner cartridge Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot. WARNING Take out the drum unit and toner cartridge assembly.
  • Page 69 Routine maintenance DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: To use the product safely.) Push down the green lock lever and take...
  • Page 70 Unpack the new toner cartridge. Hold Important the cartridge level with both hands and To avoid print quality problems, DO NOT gently shake it from side to side several touch the shaded parts shown in the times to spread the toner evenly inside illustrations.
  • Page 71 Routine maintenance Pull off the protective cover. Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Important Put the toner cartridge in the drum unit immediately after you have removed the protective cover.
  • Page 72: Cleaning The Corona Wire

    Clean the corona wire inside the drum Note unit by gently sliding the green tab from After replacing the toner cartridge, DO left to right and right to left several times. NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.
  • Page 73 Routine maintenance • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. Clean the corona wire inside the drum unit by gently sliding the green tab from Slowly take out the drum unit and toner left to right and right to left several times.
  • Page 74: Replacing The Drum Unit

    Put the drum unit and toner cartridge • Printing with a non-Brother drum unit may assembly back into the machine. Close reduce not only the print quality but also the front cover. the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit.
  • Page 75 Routine maintenance Replacing the drum unit Important • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine.
  • Page 76 Important WARNING • We recommend that you place the drum DO NOT put a toner cartridge or a toner unit and/or the toner cartridge on a clean, cartridge and drum unit assembly into a fire. flat, level, stable surface with a sheet of It could explode, resulting in injuries.
  • Page 77: Resetting The Drum Counter

    Routine maintenance Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically. Note • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.
  • Page 78: Cleaning The Scanner Glass

    Press Clear. Close the control panel cover. To confirm you are installing a new drum Note unit, press 1. In addition to cleaning the glass strip with When the LCD shows Accepted, close a soft lint-free cloth moistened with water, the front cover.
  • Page 79: Troubleshooting

    Troubleshooting If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.Visit us at http://solutions.brother.com/.
  • Page 80 Scanning problems (For MFC-7240):  Scanning difficulties (For MFC-7240) uu page 89 Software problems (For MFC-7240): Software difficulties (For MFC-7240) uu page 89 ...
  • Page 81: Error And Maintenance Messages

    Troubleshooting Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
  • Page 82 Error Message Cause Action The fuser cover is not completely  Close the fuser cover of the machine. Cover is Open closed or paper was jammed in  Make sure paper is not jammed inside the back of the machine when the back of the machine, and then close you turned on the power.
  • Page 83 Troubleshooting Error Message Cause Action The machine has a mechanical  (For FAX-2840 and MFC-7240 ) Init Unable XX problem. Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages.
  • Page 84 Error Message Cause Action The machine’s memory is full. Fax sending or copy operation in Out of Memory process Do one of the following: Press Start to send or copy the scanned  pages.  Press Stop/Exit and wait until the other operations in progress finish, and then try again.
  • Page 85 Troubleshooting Error Message Cause Action The toner cartridge is at the end If you have set the Toner setting to Stop, Replace Toner of its life. The machine will stop replace the toner cartridge with a new and printing until you replace the toner unused original Brother toner cartridge.
  • Page 86: Transferring Your Faxes Or Fax Journal Report

    Transferring your faxes or Transferring faxes to your PC (For MFC-7240) Fax Journal report You can transfer the faxes from your If the LCD shows: machine’s memory to your PC.  Init Unable XX Make sure that you have installed ...
  • Page 87: Document Jams

    Troubleshooting Document Jams Paper Jams Always remove all paper from the paper tray Document was not inserted or and straighten the stack when you add new fed properly, or was too long paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams.
  • Page 88: Paper Is Jammed At The Back Of The Machine

    Use both hands to slowly pull out the Make sure the paper is below the jammed paper. maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  • Page 89 Troubleshooting Slowly take out the drum unit and toner WARNING cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may HOT SURFACE release the paper so you can pull it out After you have just used the machine, some from inside of the machine.
  • Page 90 Pull down the tabs at the left and right Important hand sides to open the fuser cover (1). • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 91: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the Using both hands, gently pull the jammed paper out of the fuser unit. machine If the LCD shows Jam Inside, follow these steps: Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.
  • Page 92 Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine. Important •...
  • Page 93 Troubleshooting • To prevent damage to the machine from Important static electricity, DO NOT touch the To avoid print quality problems, DO NOT electrodes shown in the illustration. touch the shaded parts shown in the illustrations. Push down the green lock lever and take the toner cartridge out of the drum unit.
  • Page 94 Put the toner cartridge back into the If you could not pull the jammed paper drum unit until you hear it lock into place. out of the inside of the machine, take the If you put the cartridge properly, the paper tray completely out of the green lock lever will lift automatically.
  • Page 95 Troubleshooting Put the drum unit and toner cartridge assembly back in the machine. Close the front cover of the machine. If the machine does not start printing automatically, press Start. Note (MFC-7240 only) If you turn off the machine while the LCD shows Jam Inside, the machine will print incomplete data from your computer.
  • Page 96: If You Are Having Difficulty With Your Machine

    If you are having difficulty with your machine Important • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
  • Page 97: Receiving Faxes

    Troubleshooting Telephone line or connections Difficulties Suggestions Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook/Hold and dialing the number.
  • Page 98 Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting: (continued)  If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring.
  • Page 99: Sending Faxes

    Troubleshooting Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Advanced User’s Guide: Cleaning the machine.) Transmission Verification Report There is probably temporary noise or static on the line.
  • Page 100 Copying difficulties Difficulties Suggestions Cannot make a copy. Make sure that COPY is illuminated. (See How to copy uu page 45.) Vertical black line appears in Black vertical lines on copies are typically caused by dirt or correction fluid on the copies.
  • Page 101 Troubleshooting Printing difficulties (For MFC-7240) (continued) Difficulties Suggestions The machine is not printing or has Press Stop/Exit to cancel print jobs. stopped printing. As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Scanning difficulties (For MFC-7240) Difficulties Suggestions...
  • Page 102 Paper handling difficulties (continued) Difficulties Suggestions Documents do not feed or skewed Clean the document feed rollers. See Advanced User’s Guide: Cleaning the documents. document feed. (For MFC-7240) You can load envelopes in the manual feed slot. Your application must be set up How do I print on envelopes? to print the envelope size you are using.
  • Page 103: Setting Dial Tone Detection

    Troubleshooting Setting Dial Tone detection Telephone line interference/ VoIP Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. If you are having difficulty sending or receiving a fax due to possible interference (USA) Press Menu, 0, 4. on the telephone line, we recommend that (Canada) Press Menu, 0, 5.
  • Page 104: Improving The Print Quality

    Improving the print quality If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Check the interface cable connections and the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
  • Page 105 Troubleshooting Examples of poor print quality Recommendation  Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 16.)  Check the machine’s environment. Conditions such as high ABCDEFGH temperatures and high humidity can increase the amount of abcdefghijk background shading.
  • Page 106 Examples of poor print quality Recommendation  Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu page 16.)  Choose Thick Paper mode in the printer driver (for MFC-7240), choose Thick in the machine’s Paper Type menu setting or use thinner paper than you are currently using.
  • Page 107 Troubleshooting Examples of poor print quality Recommendation  Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Product Safety Guide: Choosing a location.)  If the problem is not solved after printing a few pages, put in a new drum unit.
  • Page 108 Examples of poor print quality Recommendation  If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. (See Advanced User’s Guide: Cleaning the drum unit) ABCDEFGH ...
  • Page 109 Troubleshooting Examples of poor print quality Recommendation  Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. F G H A B C D E h i j k a b c d e f g...
  • Page 110 Examples of poor print quality Recommendation  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
  • Page 111 Troubleshooting Examples of poor print quality Recommendation  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 112 Examples of poor print quality Recommendation  (For MFC-7240) Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide: ® Other Print Options (for Windows ) or Print Settings (For Macintosh).) ...
  • Page 113: Machine Information

    Troubleshooting Machine Information Reset functions The following reset functions are available: Checking the Serial Number 1 Address & Fax You can see the machine’s Serial Number on Address & Fax resets the following the LCD. settings:  Address Book Press Menu, 5, 1. (One Touch Dial/Speed Dial/Setup Machine Info.
  • Page 114: How To Reset The Machine

    How to reset the machine Press Menu, 0. Press a or b to display Reset. Press OK. Press a or b to choose the type of reset function - Address & Fax or All Settings. Press OK. Do one of the following: ...
  • Page 115: C Menu And Features

    Menu and features On-screen How to access the menu mode programming Press Menu. Your machine has been designed to be easy to use. The LCD provides on-screen Choose an option. programming using the menu keys.  Press 1 for General Setup menu. We have created step by step on-screen instructions to help you program your ...
  • Page 116: Menu Table

    Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Sets the time to 1.General 1.Mode 0 Sec See .
  • Page 117 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — Adjusts the ring 1.General 3.Volume 1.Ring volume. Setup (Continued) Med* High — Adjusts the volume 2.Beeper level of the beeper. Med* High — Adjusts the speaker 3.Speaker volume.
  • Page 118 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Stops unauthorized 1.General 6.Security 2.Setting See . users from changing Setup Lock (Continued) the machine’s (Continued) current settings. — — The machine will 7.Replace Continue stop printing until you Toner Stop* replace the toner...
  • Page 119 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — Sets up your machine 2.Fax 1.Setup 7.Polling RX See . to poll another fax Receive (Continued) machine. (In Fax mode only) Prints the received 8.Fax Rx Stamp On (Continued) time and date on the Off*...
  • Page 120 Level 1 Level 2 Level 3 Options Descriptions Page — Stores up to 22 One 2.Fax 3.Address Book 1.One Touch Touch Dial numbers, Dial (Continued) so you can dial by pressing one key (and Start.) — Stores up to 200 2.Speed Dial Speed Dial numbers, so you can dial by...
  • Page 121 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — Prints incoming faxes 2.Fax 5.Remote Fax 3.Print Fax See . stored in the memory. (Continued) (Continued) You can set the 6.Dial 1.Dial Pad Enter # twice machine to restrict Restrict.
  • Page 122 Level 1 Level 2 Level 3 Options Descriptions Page — You can choose the 3.Copy 1.Quality Auto* See . Copy resolution for Text your type of document. Photo Graph — Adjust the brightness 2.Brightness -nnnno+ for copies. -nnnon+ -nnonn+* -nonnn+ -onnnn+ —...
  • Page 123 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — — You can check the 5.Machine 1.Serial No. serial number of your Info. machine. — You can check the 2.Page Counter Total See . number of total Fax/List pages the machine has printed during its...
  • Page 124 Level 1 Level 2 Level 3 Options Descriptions Page — — Sets a prefix number 0.Initial 5.Dial Prefix See . that will always be Setup (in USA) added before the fax (Continued) number every time 6.Dial Prefix you dial. (in Canada) Restores all stored 6.Reset 1.Address &...
  • Page 125: Entering Text

    Menu and features Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.
  • Page 126: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ for details. Model FAX-2840 FAX-2940 MFC-7240 Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity 16 MB 16 characters  2 lines LCD (liquid crystal display) Power Source 110 - 120 V AC 50/60 Hz...
  • Page 127: Document Size

    Specifications Model FAX-2840 FAX-2940 MFC-7240 ADF (automatic document feeder) Up to 20 pages (20 lb (80 g/m Up to 30 pages (staggered) Recommended Environment: Temperature: 68F - 86F (20 - 30C) Humidity: 50% - 70% Paper: Xerox 4200 or Xerox 4024 (20 lb/Letter) Document Size Model FAX-2840...
  • Page 128: Print Media

    Print media Model FAX-2840 FAX-2940 MFC-7240 Paper Paper Paper Type Plain Paper, Thin Paper or Recycled Paper Input Tray Paper Size Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m Maximum Paper Up to 250 sheets of 20 lb (80 g/m ) Plain Paper...
  • Page 129: Fax

    Specifications Model FAX-2840 FAX-2940 MFC-7240 Compatibility ITU-T Super Group 3 ITU-T Group 3 Modem Speed 33,600 bps (with Automatic Fallback) 14,400 bps (with Automatic Fallback) Scanning Width Max. 8.19 in. (208 mm) Printing Width Max. 8.19 in. (208 mm) Gray Scale 8 bit/256 levels Resolution Horizontal...
  • Page 130: Copy

    Copy Model FAX-2840 FAX-2940 MFC-7240 Color/Monochrome Monochrome Copy Width Max. 8.27 in. (210 mm) (Letter size) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 300  600 dpi Resolution First Copy Out Time Less than 12 seconds Less than 11 seconds...
  • Page 131: Scanner (For Mfc-7240)

    Specifications Scanner (For MFC-7240) Model MFC-7240 Color/Monochrome Monochrome TWAIN Compliant ® ® Yes (Windows XP / Windows XP Professional x64 Edition / ® ® Windows Vista / Windows 7 / Mac OS X 10.5.8, 10.6.x, 10.7.x WIA Compliant ® ® ®...
  • Page 132: Printer (For Mfc-7240)

    Printer (For MFC-7240) Model MFC-7240 Resolution HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi Print Speed Up to 21 pages/minute (Letter size) First Print Out Time Less than 10.0 seconds (from Ready mode and standard tray) The print speed may vary depending on the type of document you print. Note (FAX-2940 only) You can download the printer driver and the PC-FAX driver from the Brother Solutions Center...
  • Page 133: Computer Requirements (For Mfc-7240)

    Specifications Computer requirements (For MFC-7240) Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum to install Version Speed Software Interface Functions Drivers Applications 128 MB 256 MB 150 MB 500 MB Printing,...
  • Page 134: Consumable Items

    Third-party USB ports are not supported. PC-Fax supports black and white only. ® ® Nuance™ PaperPort™ 12SE supports Microsoft SP3 or higher for Windows XP and SP2 or higher for Windows ® ® Vista and Windows For the latest driver updates, visit us at http://solutions.brother.com/. All trademarks, brand and product names are the property of their respective companies.
  • Page 135: Index

    Index Accessories and supplies ......ii Data Ident-A-Call ........34 Address Book ..........8 Dialing ADF (automatic document feeder) a pause ..........42 using .............22 automatic fax redial ......42 Answering machine (TAD) manual ..........41 connecting ..........37 One Touch ........... 41 Apple Macintosh Speed Dial ..........
  • Page 136 Fax codes Machine information changing ..........40 how to reset the machine ....102 fax receive code ........39 reset functions ........101 telephone answer code ......39 serial number ........101 Fax, stand-alone Macintosh receiving ..........26 See Software User's Guide. Easy Receive ........30 Maintenance, routine from extension telephone ....39 replacing...
  • Page 137 Paper ............16 Redial/Pause key ........42 how to load ..........9 Remote setup in multi-purpose tray ......11 See Software User's Guide. in paper tray .........9 Replacing recommended ........ 16 drum unit ..........62 size ............17 toner cartridge ........55 tray capacity ..........17 Reports type ............17 Transmission Verification .....
  • Page 138 TAD (telephone answering device), external ............28 connecting ..........37 recording OGM ........38 Teen Ring ..........34 Telephone line connections ...........37 difficulties ..........85 interference ...........91 multi-line (PBX) ........38 Text, entering .........113 Toner cartridge replacing ..........55 Troubleshooting ........67 document jam ........75 error messages on LCD ......69 if you are having difficulty copy quality ........88 incoming calls ........87...
  • Page 139 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 140 ‘Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies...

This manual is also suitable for:

Intellifax-2940Mfc-7240Fax-2840Fax-2940