Troubleshooting - MUTOH ValueJet VJ-1204 Quick Reference

5 Troubleshooting

This chapter describes possible troubles during the use of this product and countermeasures.
If an error not included in any items of this section occurs, contact your local MUTOH dealer.
NOTE NOTE
• If you want to receive product warranty, prepare the warranty certificate. If the
warranty certificate is not presented, the repair will not be covered by the warranty
even if within the warranty period.
If you have signed a maintenance service contract, prepare that or a similar
document.
5.1 When you cannot generate graphics in the way you want. . . . . . 5-2
5.1.1 Perform Head cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
5.1.2 Adjust the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
5.2 When media is jammed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
5.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5.3.1 Problems in installation and introduction . . . . . . . . . . . . . . . . . . . . . . .5-13
5.3.2 Cannot print at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13
5.3.3 Media-related troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14
5.3.4 Printing-related troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16
5.4 Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
5.4.1 Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19
5.5 Using Operation Manual CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
5.5.1 System requirements of the Operation Manual . . . . . . . . . . . . . . . . . .5-21
5.5.2 Viewing the Operation Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21
5.5.2.1 When the operation system is Windows XP SP2 . . . . . . . . . . . . .5-23
5-1