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HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion 17 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion 17 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Finding your hardware and software information ................. 8 Locating hardware ....................8 Locating software ...................... 8 Display ........................... 9 Buttons and speakers ......................10 Keys ............................. 11 Lights ............................
  • Page 6 Packaging and transporting guidelines ............43 Workstation guidelines .............. 43 5 Removal and replacement procedures for Customer Self-Repair parts ......45 Component replacement procedures ..................45 Battery ........................46 Optical drive ......................47 Hard drive ......................48 WLAN module ......................51 Memory module ......................
  • Page 7 Remove everything and reinstall Windows ............... 107 Recovering using HP Recovery Manager ..............108 What you need to know ................108 Using the HP Recovery partition to recover a minimized image (select models only) ................109 Using HP Recovery media to recover ............109 Changing the computer boot order ............
  • Page 8 viii...
  • Page 9: Product Description

    Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP Pavilion 17 Notebook PC √ √ Processors AMD® A10-5750M 2.50-GHz √ ● processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A10-4600M 2.30-GHz...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Processors (continued) Intel® Quad Core® i7-4702MQ √ ● 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) Intel Dual Core i5-4200M 2.5-GHz ●...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ AMD Radeon™ HD 8650G ● graphics on computer models equipped with an AMD A10-5750M processor AMD Radeon HD 8550G graphics ●...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ Intel HD Graphics 4000 on ● computer models equipped with an Intel dual core processor Intel HD Graphics 4600 on ●...
  • Page 13 DVD±RW Double Layer SuperMulti Drive Audio and video Dual speakers √ √ Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface √ √ card (NIC)
  • Page 14 Intel Wireless-N 7260BN 802.11 ● b/g/n 2×2 WiFi + BT 4.0 Combo Adapter External media cards HP 2-in-1 multiformat Digital Media √ √ Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
  • Page 15 AMD processor Intel processor Power requirements Support for the following AC adapters: √ √ 90-W HP Smart AC adapter (PFC, ● 4.5-mm) 65-W HP Smart AC adapter (non- ● PFC, 4.5-mm) Support for the following batteries √...
  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed in your computer.
  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Display...
  • Page 18: Buttons And Speakers

    Buttons and speakers Item Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 19: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Reveals system information when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen.
  • Page 20: Lights

    Lights Item Component Description Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, ● which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. ●...
  • Page 21: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 22: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 23 Item Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, ●...
  • Page 24: Right Side

    Right side Item Component Description Optical drive Reads and writes to an optical disc. Optical drive eject button Releases the disc tray. USB 2.0 port Connects an optional USB device. RJ-45 (network) jack Connects a network cable. AC adapter light White: The AC adapter is connected and the battery ●...
  • Page 25: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 27 Item Description Function Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.
  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): In black finish for use on all computer models in Belgium 720670-A41 In black finish for use only on computer models equipped with an Intel processor 720670-261...
  • Page 30 Item Component Spare part number In white finish for use on all computer models in Denmark, Finland, and Norway 724535-DH1 In white finish for use on all computer models in France 724535-051 In white finish for use on all computer models in Germany 724535-041 In white finish for use on all computer models in Greece 724535-151...
  • Page 31 Item Component Spare part number System board (includes replacement thermal material): For use only on computer models equipped with the AMD A76M chipset, a graphics 737131-501 subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics 737131-001 subsystem with 2-GB of discrete memory, and the Linux operating system For use only on computer models equipped with an AMD A10 or A8 processor,...
  • Page 32 Item Component Spare part number For use only on computer models equipped with the Intel HM86 chipset, a graphics 713256-001 subsystem with 2-GB of discrete memory, and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics 735080-501 subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 33 Item Component Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- 713548-001 MB L2 cache, DDR3, quad core, 35 W) AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 4.0- 683046-001 MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz;...
  • Page 34 Item Component Spare part number For use only on computer models equipped with an Intel processor and a graphics 719862-001 subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics 719861-001 subsystem with UMA memory For use only on computer models equipped with an Intel Core i3-3110M processor 736176-001 and a graphics subsystem with discrete memory...
  • Page 35 Item Component Spare part number (20) WLAN module: Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 for use only on computer models equipped with an AMD processor Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for 733476-001...
  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 720666-001 17.3-in, BrightView, HD, LED, display panel 720676-001 Display hinges (includes left and right hinges and hinge brackets) 720669-001 Webcam/microphone module (includes double-sided adhesive) 719845-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 720659-001 Display panel cable (includes webcam/microphone module cable) 720667-001...
  • Page 37 Item Component Spare part number In revolutionary blue finish for use on all computer models 720662-001 In sparkling black and silver finish for use on all computer models 720664-001 Display assembly subcomponents...
  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-and 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5-and 7.0-mm 645193-001 Hard Drive Hardware Kit, includes: 716179-001...
  • Page 39: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710412-001 90-W HP Smart AC adapter (PFC, 4.5-mm) for use on all computer models 710413-001 Power cord (3-pin, black, 1.83-m):...
  • Page 40 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710413-001 90-W HP Smart AC adapter (PFC, 4.5-mm) for use on all computer models 710414-001 90-W HP Smart AC adapter (PFC EM, 4.5-mm) for use only on computer models equipped with an Intel processor Chapter 3 Illustrated parts catalog...
  • Page 41 Spare part number Description 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710418-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W;...
  • Page 42 Spare part number Description 719845-001 Webcam/microphone module (includes double-sided adhesive) 719859-001 Power connector cable 719860-001 Fan (includes cable) 719861-001 Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes thermal replacement material) 719862-001 Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material)
  • Page 43 Spare part number Description 720670-071 Keyboard with backlight in black finish for use on all computer models in Spain (includes backlight cable and keyboard cable) 720670-131 Keyboard with backlight in black finish for use only on computer models equipped with an AMD processor in Portugal (includes backlight cable and keyboard cable) 720670-141 Keyboard with backlight in black finish for use on all computer models in Turkey (includes backlight...
  • Page 44 Spare part number Description 720677-001 Rubber Kit 720678-001 Screw Kit 720679-001 Speaker Kit (includes left and right speakers and cables) 720680-001 Top cover in pearl white finish (includes TouchPad) 720681-001 Top cover in flyer red finish (includes TouchPad) 720682-001 Top cover in revolutionary blue finish (includes TouchPad) 720683-001 Top cover in regal purple finish (includes TouchPad) 720684-001...
  • Page 45 Spare part number Description 724535-141 Keyboard with backlight in white finish for use on all computer models in Turkey (includes backlight cable and keyboard cable) 724535-151 Keyboard with backlight in white finish for use on all computer models in Greece (includes backlight cable and keyboard cable) 724535-171 Keyboard with backlight in white finish for use only on computer models equipped with an Intel...
  • Page 46 Spare part number Description 726634-001 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 726634-501 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz...
  • Page 47 Spare part number Description 737131-501 System board for use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 737326-001 Intel Celeron 2950M 2.00-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 37 W; includes thermal replacement material) 737327-001 Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W;...
  • Page 48: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 49: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 50: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
  • Page 51: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 52: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 53: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...
  • Page 54: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 55: Optical Drive

    Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56: Hard Drive

    Remove the optical drive (3). Reverse this procedure to install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001.
  • Page 57 Remove the battery (see Battery on page 46). Remove the service cover (see Optical drive on page 47). Remove the hard drive: Remove the two Phillips PM2.5×5.75 screws (1) that secure the hard drive to the computer. Disconnect the hard drive connector cable (2) from the system board. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay.
  • Page 58 Remove the four Phillips PM2.5×3.25 screws (2) that secure the hard drive bracket to the hard drive. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 716179-001.
  • Page 59: Wlan Module

    WLAN module Description Spare part number Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only 710418-001 on computer models equipped with an AMD processor Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for use on all 733476-001 computer models...
  • Page 60 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 61: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 62 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 63: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 64: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number In black finish for use on all computer 720670-A41 In black finish for use on all 720670-B31 models in Belgium computer models in the Netherlands In black finish for use only on computer 720670-261...
  • Page 65 For use in country/region Spare part number In white finish for use on all computer 724535-FL1 In white finish for use on all 724535-251 models in the Czech Republic computer models in Russia and Slovakia In white finish for use on all computer 724535-DH1 In white finish for use only on 724535-171...
  • Page 66 Remove the keyboard: Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 67 Open the computer as far as it will open. Lift the rear edge of the keyboard until it rests at an angle. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
  • Page 68: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number In blink pink finish for use only on computer models equipped with an AMD processor 742418-001 In glittering gold finish for use only on computer models equipped with an AMD processor 742419-001 In flying red finish for use on all computer models 720681-001...
  • Page 69 Remove the 15 Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the seven Phillips PM2.0×3.0 screws that secure the top cover to the computer. Turn the computer right side up with the front toward you. Open the computer. Component replacement procedures...
  • Page 70 Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board.
  • Page 71: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720673-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72: Touchpad Button Board

    Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720672-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73: Display Assembly Subcomponents

    Remove the TouchPad button board (4). Reverse this procedure to install the TouchPad button board. Display assembly subcomponents NOTE: The display assembly is spared only at the subcomponent level. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.
  • Page 74 Release the wireless antenna cables from the clips built into the base enclosure (3). Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2) from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720677-001. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 76 Remove the display bezel (4). The display bezel is available using spare part number 720666-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. Detach the webcam/microphone module (1) from the display enclosure.
  • Page 77 Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 719845-001. Component replacement procedures...
  • Page 78 If it is necessary to replace the display panel: Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 79 Disconnect the display panel cable (4) from the display panel. Remove the display panel. The display panel is available using spare part number 720676-001. If it is necessary to replace the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.
  • Page 80 If it is necessary to replace the display panel cable: Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure. Release the display panel cable from the clips (2) and routing channel built into the display enclosure. Remove the display panel cable (3).
  • Page 81: System Board

    Remove the wireless antenna (3). The wireless antenna are available using spare part number 720659-001. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.
  • Page 82 Description Spare part number For use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600- 726634-001 MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system For use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600- 726633-501 MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with UMA memory,...
  • Page 83 Description Spare part number Equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 729844-501 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 729844-001 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system...
  • Page 84 Disconnect the optical drive connector cable from the system board. Turn the computer right side up with the front toward you. Open the computer. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) USB board ribbon cable (4) Power connector cable Remove the three Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure.
  • Page 85: Rtc Battery

    Lift the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right an angle. Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery (includes cable and double-sided tape)
  • Page 86 Remove the RTC battery: Turn the system board upside down with the front toward you. Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) Remove the RTC battery.
  • Page 87: Fan

    Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 88: Heat Sink

    Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number For use only on computer models equipped with an AMD A10, A8, or A4 processor and a 720690-001...
  • Page 89 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 90 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory.
  • Page 91 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 92 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 93: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 713548-001 cache, DDR3, quad core, 35 W) AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz;...
  • Page 94 Disconnect all external devices from the computer. Remove the battery (see Battery on page 46), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page WLAN module (see WLAN module on page Keyboard (see Keyboard on page Top cover (see...
  • Page 95: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 720679-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 96 Remove the speakers (3). Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 97: Rj-45/Usb Board

    RJ-45/USB board Description Spare part number RJ-45/USB board (includes cable) 720674-001 Before removing the RJ-45/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 98: Power Connector Cable

    Remove the RJ-45/USB board (3). Reverse this procedure to install the RJ-45/USB board. Power connector cable Description Spare part number Power connector cable 719859-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the power connector cable: Disconnect the power connector cable (1) from the system board. Release the power connector cable from the clips (2) built into the base enclosure. Release the power connector (3) from the clips and mold built into the base enclosure. Remove the power connector cable.
  • Page 100: Optical Drive Connector Cable

    Optical drive connector cable Description Spare part number Optical drive connector cable 720668-001 Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 101 Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable. Component replacement procedures...
  • Page 102: Pch Heat Sink

    PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: Turn off the computer.
  • Page 103 Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed.
  • Page 104: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 105: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.
  • Page 106: Using System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2.
  • Page 107: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 42.0 cm 16.5 in 26.7 cm Depth 10.5 in Height (front to rear) 2.9 to 3.3 cm 1.2 to 1.3 in Weight 2.9 kg 6.4 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A –...
  • Page 108: 17.3-Inch Display Specifications

    17.3-inch display specifications Metric U.S. Dimensions Height 21.7 cm 8.54 in 38.4 cm Width 15.12 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 ×...
  • Page 109: Hard Drive Specifications

    Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400- 640-GB, 5400- rpm** rpm** Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA...
  • Page 110: Hard Drive Specifications (Continued)

    (continued) Hard drive specifications 500-GB, 5400- 320-GB, 5400- rpm** rpm** Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security...
  • Page 111: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 112: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 113: Creating Hp Recovery Media

    Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.
  • Page 114: Restore And Recovery

    Recovering using HP Recovery Manager on page 108. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...
  • Page 115: Using Windows Refresh For Quick And Easy Recovery

    For more information, see Removing the HP Recovery partition on page 110. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
  • Page 116: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
  • Page 117: Using The Hp Recovery Partition To Recover A Minimized Image (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 118: Removing The Hp Recovery Partition

    Select the optical drive or USB flash drive you want to boot from. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:...
  • Page 119: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 120: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
  • Page 121: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 122: Index

    Index keys 11 AC adapter light 16 left-side 14 electrostatic discharge 42 AC adapter, spare part numbers lights 12 equipment guidelines 44 31, 32 right-side 16 esc key 11 action keys speakers 10 Ethernet, product description 5 antenna TouchPad 13 external monitor port, location 14 locations 9 computer...
  • Page 123 Hard Drive Hardware Kit webcam 9 ports contents 30 wireless 12 external monitor 14 spare part number 26, 30, 33 HDMI 14 hard drive light 15 monitor 14 mass storage device HDMI port 14 product description 6 illustrated 30 headphone jack 14 USB 2.0 16 precautions 41 heat sink...
  • Page 124 top cover removal/replacement removal 60 procedures 45, 55 spare part numbers 22, 36, right-side components 16 38, 39, 60 RJ-45 (network) jack 16 TouchPad button 13 RJ-45/USB board TouchPad button board removal 89 removal 64 spare part number 26, 35, 89 spare part number 22, 35, 64 RTC battery TouchPad components 13...