Troubleshooting - Motorola Communications Gateway User Manual

Introduction Before You Begin

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset
button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the
lights as described in "Lights and Error Conditions"
Problem
Green POWER light is off
Battery light is solid yellow
Battery light flashes yellow
Battery light flashes red
Battery light is solid red
Home Print
Installation & Configuration
on page 56.
Possible Solutions
Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway.
Check that the electrical outlet is working.
Reset
Press the button.
There is no AC power and the battery is providing backup power.
The battery is low and will fail soon.
The battery has failed
The battery is missing or its terminals are connected backwards
To replace the battery, follow the instructions in
X
Exit
Troubleshooting
"Replacing the Battery"
54 54
Communications Gateway User Guide
FAQ Glossary
License
on page 45.