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Motorola Communications Gateway User Manual

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Title
Communications Gateway User Guide
Communications Gateway User Guide
Communications Gateway User Guide
Communications Gateway User Guide
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Introduction
Introduces your Motorola Communications Gateway and the
Top and Front
Panel,
Connector
Panel, and
Battery
Compartment.

Before You Begin

Lists the items needed to install your Motorola Communications Gateway and describes Precautions,
Signing Up for
Service, and
Computer
System
Requirements.

Installation and Configuration Overview

Provides an overview and links to cable and configure
your Motorola Communications Gateway, including
Setting Up a USB
Driver.

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the
Motorola Communications Gateway.
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Troubleshooting

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   Summary of Contents for Motorola Communications Gateway

  • Page 1: Before You Begin

    Top and Front Panel, Connector Panel, and Battery Compartment. Before You Begin Lists the items needed to install your Motorola Communications Gateway and describes Precautions, Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links to cable and configure...

  • Page 2

    This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly. Home Print Exit Communications Gateway User Guide...

  • Page 3

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 4: Table Of Contents

    Setting Up a USB Driver ... 21 Setting Up a USB Driver in Windows 98 SE ... 22 Setting Up a USB Driver in Windows 2000 ... 26 Setting Up a USB Driver in Windows Me ... 30 Home Print Exit Communications Gateway User Guide...

  • Page 5

    Removing the USB Driver from Windows 98 or Me ... 57 Removing the USB Driver from Windows 2000 or XP ... 61 Contact Us ... 67 Frequently Asked Questions ... 68 Glossary ... 71 Software License ... 75 Home Print Exit Communications Gateway User Guide...

  • Page 6: Introduction

    High-speed access to the Internet and other online services Telephone Communications You can connect up to two phone lines using your Motorola Communications Gateway. The Communications Gateway supports voice over Internet Protocol (VoIP) to provide: Connections to two standard telephone lines...

  • Page 7: High-speed Internet Access

    Introduction, continued High-Speed Internet Access You can use your high-speed, upgradeable Communications Gateway to connect one or more computers in your home or business to the Internet. Your Communications Gateway transmits and receives computer data much faster than traditional dial-up or ISDN modems.

  • Page 8: Top And Front Panel

    The Online light turns off until you press the Internet Security Lock button again. Regardless of the Internet Security Lock status, the Communications Gateway remains registered and telephone service continues. The lights provide information about power, communications, and errors:...

  • Page 9

    To replace the battery, follow the instructions in page 45. Reserved for future use During normal operation: The power and Online lights are on The Activity light flashes when the Communications Gateway transfers data The battery light is off Glossary “Replacing the Battery” Communications Gateway User Guide...

  • Page 10: Connector Panel

    The Coax port provides a connection to the If you experience a problem, you can push this recessed button to reset the Communications Gateway (see Resetting may take 5 to 30 minutes because the Communications Gateway must find and lock on the appropriate communications channels.

  • Page 11: Battery Compartment

    Exit Installation & Configuration Troubleshooting Battery Compartment The battery compartment contains: Item Description Power connector Strain-relief posts for power cord Positive battery wire (red) Negative battery wire (black) Battery snaps Back-up battery Battery hook Glossary Communications Gateway User Guide License...

  • Page 12: Before You Begin

    You will need 75-ohm coaxial cable (coax) Communications Gateway to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF Communications Gateway. Both the coaxial cable and the RF splitter are readily available at consumer electronic stores.

  • Page 13: Precautions

    Do not open the Communications Gateway. Refer all service to your service provider. Wipe the Communications Gateway with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

  • Page 14

    Exit Installation & Configuration Troubleshooting Precautions, continued If you mount your Communications Gateway on the wall following the instructions in Mounting” on page 50, be sure that you: Mount the Communications Gateway with the battery terminals facing up or sideways. To prevent possible leakage, do not mount the Communications Gateway with the battery terminals facing down.

  • Page 15: Signing Up For Service

    You should ask your service provider the following questions: Do you have any special system requirements? When can I begin to use my Communications Gateway? Are there any files I need to download after I am connected? Do I need a user name or password to access the Internet or use e-mail?

  • Page 16: Computer System Requirements

    Windows 95, UNIX, or Macintosh computers must use the Ethernet connection. If you use an Ethernet card, it must be installed in your computer before you install the Communications Gateway. If it is not installed, follow the installation instructions provided with your Ethernet card.

  • Page 17: Installation And Configuration Overview

    Exit Installation & Configuration Troubleshooting Installation and Configuration Overview To install and configure your Motorola Communications Gateway, you need to: Install the cables as described in one of: “Cabling and Startup for a Single User” “Cabling for Multiple Users” If you are using the “Setting Up a USB Driver”...

  • Page 18: Cabling And Startup For A Single User

    Troubleshooting Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the Motorola Communications Gateway must find and lock on the appropriate channels for communications. Be sure your computer is on and the Communications Gateway is unplugged.

  • Page 19

    (arrow 2). When the battery rotates past the snaps, slide the battery out as shown below. Be sure you do not damage the battery wires or terminals. Glossary “Battery Compartment” Communications Gateway User Guide License on page 6.

  • Page 20

    Troubleshooting Cabling and Startup for a Single User, continued Plug the power cord into the Power connector on the Communications Gateway. Wrap the power cord around the strain-relief posts, as shown at left. Do not plug the power cord into the AC wall outlet at this time.

  • Page 21

    Troubleshooting Cabling and Startup for a Single User, continued For safety and to prevent damage to the equipment, the Communications Gateway is shipped with the battery wires disconnected. Do not short circuit the battery terminals by simultaneously touching both terminals with a metal object.

  • Page 22

    Carefully replace the battery compartment cover. Do not force the cover closed. If the battery compartment cover does not close easily, check that: The power cord is positioned correctly in its opening The battery is correctly seated (you performed steps 14 to 15 correctly) Glossary Communications Gateway User Guide License...

  • Page 23

    Cabling and Startup for a Single User, continued Immediately plug the power cord into the electrical outlet. This turns your Motorola Communications Gateway on. You do not need to unplug it when not in use. Check that the lights on the Communications Gateway cycle through this sequence: Power flashes during the self-test and changes to solid green when the self-test is successfully complete.

  • Page 24

    If you connect to a wired telephone wall jack, be sure it is not connected to a traditional telephone (PSTN) service. To connect to the Internet, connect your computer to the Communications Gateway using USB or Ethernet: USB: Be sure the Motorola Communications Gateway CD-ROM is inserted in your CD-ROM drive.

  • Page 25

    Configure TCP/IP following one of: “Configuring TCP/IP in Windows 95, 98, or Me” “Configuring TCP/IP in Windows 2000 or XP” The instructions in your Macintosh or UNIX user manual Glossary on page 33 on page 36 Communications Gateway User Guide License...

  • Page 26: Setting Up A Usb Driver

    “Setting Up a USB Driver in Windows Me” “Setting Up a USB Driver in Windows XP” The Motorola Communications Gateway USB driver does not support Macintosh or UNIX computers. You can connect a Macintosh or UNIX system using an only.

  • Page 27: Setting Up A Usb Driver In Windows 98 Se

    USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Communications Gateway to the A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  • Page 28

    Select Specify a location and type the location of your CD-ROM drive as shown at bottom left. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. Click Next. Glossary Communications Gateway User Guide License...

  • Page 29

    Setting Up a USB Driver in Windows 98 SE, continued Select The updated driver... and click Next. If this window is not displayed, verify that the Motorola Communications Gateway CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Me”...

  • Page 30

    USB Driver from Windows 98 or Me” does not correct your problem: Contact your service provider See the Software License and Warranty Information card provided with your Motorola Communications Gateway for information about obtaining warranty service. Glossary on page 33.

  • Page 31: Setting Up A Usb Driver In Windows 2000

    Troubleshooting Setting Up a USB Driver in Windows 2000 Be sure the Motorola Communications Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard welcome window is displayed.

  • Page 32

    Click Next. The lower window is displayed. Click Next. If the Insert Disk window is displayed, be sure the Motorola Communications Gateway CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13.

  • Page 33

    If necessary, select your CD-ROM drive in the Copy files from list. Click Browse. Locate the NetMotCM.sys file in the CD-ROM root directory. Double-click the NetMotCM.sys file. The Files Needed window is displayed. Click OK. The Found New Hardware Wizard window is displayed. Glossary Communications Gateway User Guide License...

  • Page 34

    “Configuring TCP/IP in Windows 2000 or XP” on page 36. If you have any difficulties setting up the USB driver, follow the instructions for “Removing the USB Driver from Windows 2000 or XP” on page 61. Communications Gateway User Guide Home Print Exit...

  • Page 35: Setting Up A Usb Driver In Windows Me

    Troubleshooting Setting Up a USB Driver in Windows Me Be sure the Motorola Communications Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  • Page 36: Communications Gateway User Guide

    Troubleshooting Setting Up a USB Driver in Windows XP Be sure the Motorola Communications Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.

  • Page 37: Configuring Tcp/ip

    Installation & Configuration Troubleshooting Configuring TCP/IP The Motorola Communications Gateway contains all required software. You do not need to configure the Communications Gateway, but you must configure your computer for TCP/IP (a protocol for communication between computers) and check for an Your service provider may provide additional instructions to set up your computer.

  • Page 38: Configuring Tcp/ip In Windows 95, 98, Or Me

    If TCP/IP is displayed in the list of network components, it is installed and you can skip to step 10. If TCP/IP is not displayed on the list, continue with step 6. Although your Motorola Communications Gateway model number may be different than in the images in this guide, the procedure is the same.

  • Page 39

    Configuring TCP/IP in Windows 95, 98, or Me, continued Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK. Glossary Communications Gateway User Guide License...

  • Page 40

    Click OK to close the Network window. Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows 95, 98, or Me” on page 40. Glossary “Verifying the IP Address in Communications Gateway User Guide License...

  • Page 41: Configuring Tcp/ip In Windows 2000 Or Xp

    On the Network and Dial-up Connections window, click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed. Glossary on page 33. For a Macintosh or UNIX Communications Gateway User Guide License...

  • Page 42

    If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. Glossary Communications Gateway User Guide License...

  • Page 43

    Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed. Glossary Communications Gateway User Guide License...

  • Page 44

    Click OK to close the Local Area Connection number Properties window. Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to Windows 2000 or XP” on page 41. Glossary “Verifying the IP Address in Communications Gateway User Guide License...

  • Page 45: Verifying The Ip Address In Windows 95, 98, Or Me

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your service provider for help. Glossary Communications Gateway User Guide License...

  • Page 46: Verifying The Ip Address In Windows 2000 Or Xp

    Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can attempt to renew your IP address. Glossary to display your IP configuration. A display similar to ENTER Communications Gateway User Guide License...

  • Page 47

    Type exit and press ENTER If after performing this procedure your computer cannot access the Internet, call your service provider for help. Glossary . If a valid IP address is displayed as shown ENTER to return to Windows. Communications Gateway User Guide License...

  • Page 48: Cabling For Multiple Users

    Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the Communications Gateway, as shown at top left. Caution Do not connect both the Ethernet and USB cables to the same computer.

  • Page 49: Ethernet

    Glossary License Cabling for Multiple Users, continued Ethernet You can connect up to 32 computers to an Ethernet hub connected to a Motorola Cable outlet Communications Gateway, as shown at left. Coaxial cable For an overview of the installation process, see “Installation and Configuration Overview”...

  • Page 50: Replacing The Battery

    (arrow 2) before pulling it out (arrow 3). Troubleshooting Glossary Top and Front Panel does any of the following, replace cover, push in on the tabs, as shown by arrows 1 at Communications Gateway User Guide License...

  • Page 51

    (arrow 2). When the battery rotates past the snaps, slide the battery out as shown at lower left. Be sure you do not damage the battery wires or terminals. Glossary “Battery Compartment” Communications Gateway User Guide License on page 6.

  • Page 52

    On the new battery, connect the black negative battery wire to the black negative (-) terminal. Connect the red positive battery wire to the red positive (+) terminal on the new battery. Glossary Communications Gateway User Guide License...

  • Page 53

    Carefully replace the battery compartment cover. Do not force the cover closed. If the battery compartment cover does not close easily, check that: The power cord is positioned correctly in its opening The battery is correctly seated (you performed steps 14 to 15 correctly) Glossary Communications Gateway User Guide License...

  • Page 54

    Glossary License Replacing the Battery, continued Plug the power cord into the electrical outlet. To confirm normal operation of the Communications Gateway, check that the battery light on the Top and Front Panel is off. To test that the battery is connected and working normally, briefly unplug the power cord.

  • Page 55: Wall Mounting

    To prevent possible leakage, do not mount the Communications Gateway with the battery terminals facing down. If possible, mount the Communications Gateway to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary; for example if you must mount the unit on drywall.

  • Page 56

    Exit Installation & Configuration Troubleshooting Wall Mounting, continued To mount your Communications Gateway on the wall: Print the Wall Mounting Template Click the Print icon or choose Print from the File menu to display the Print dialog box. (The example at left is from Adobe there may be slight differences in your version.)

  • Page 57

    The maximum distance from the wall to the top of the screw head is 7.6 mm. Place the Communications Gateway so the keyholes are above the mounting screws. Slide the Communications Gateway down so it stops against the top of the keyhole opening. Glossary...

  • Page 58

    You can print this page to use as a wall mounting template. Be sure you print it at 100% scale. (In Acrobat reader, be sure that Fit To Page is not checked in the Print dialog box.) Measure the printed template with a ruler to ensure that it is the correct size. Home Print Exit Installation & Configuration Troubleshooting 125.0 mm (4.92 inches) Glossary Communications Gateway User Guide License...

  • Page 59: Troubleshooting

    If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the lights as described in “Lights and Error Conditions”...

  • Page 60

    Check the IP address. Follow the steps in “Verifying the IP Address in Windows 2000 or XP” address. Check that the USB or Ethernet cable is properly connected to the Communications Gateway and your computer. Problems related to unsuccessful Remove the USB driver. Follow the instructions in one of:...

  • Page 61: Lights And Error Conditions

    Does not light if the receive or send channel cannot be acquired or IP registration is unsuccessful Power Remains off if the Communications Gateway is not properly plugged into the power outlet For more information about the lights, see Home...

  • Page 62: Removing The Usb Driver From Windows 98 Or Me

    On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is displayed. In the list of installed network components, select the Motorola Communications Gateway. For example, the image at left shows a CG5500. Although your Motorola Communications Gateway model number may be different than in the images in this guide, the procedure is the same.

  • Page 63

    Installation & Configuration Troubleshooting Troubleshooting, continued Click Remove. The Network window no longer displays a Motorola Communications Gateway in the list. Click OK. The System Settings Change window is displayed. Click Yes to restart your computer. After your computer restarts, continue with step 6.

  • Page 64

    To start Windows Explorer, click Start and select Run. In the Run window, type explorer and click OK. The Exploring window is displayed. Be sure the USB cable is removed from your PC or Communications Gateway. Double-click My Computer. Click your CD-ROM drive (D: in the image).

  • Page 65

    After you remove the USB driver, re-install the USB driver following one of: “Setting Up a USB Driver in Windows 98 SE” “Setting Up a USB Driver in Windows Me” If you continue to have problems, contact your service provider. Glossary on page 22 on page 30 Communications Gateway User Guide License...

  • Page 66: Removing The Usb Driver From Windows 2000 Or Xp

    For Windows XP, skip to step 13. For Windows 2000, on your desktop, click Start. Click Settings. Click the Control Panel icon. The Control Panel window is displayed. Double-click the Add/Remove Hardware icon to start the Add/Remove Hardware Wizard. Glossary Communications Gateway User Guide License...

  • Page 67

    Introduction Before You Begin Home Print Exit Installation & Configuration Troubleshooting Troubleshooting, continued Click Next. The Choose a Hardware Task window is displayed. Select Uninstall/Unplug a device and click Next. Glossary Communications Gateway User Guide License...

  • Page 68

    Select Uninstall a device and click Next. The Installed Devices on Your Computer window is displayed. If you unplugged the USB cable from the Communications Gateway and the Unsafe Removal of a Device window was displayed, the Communications Gateway probably is not listed as shown in the lower window.

  • Page 69

    Installation & Configuration Troubleshooting Troubleshooting, continued On the window at top left, select Yes, I want to uninstall this device and click Next. On the lower window, click Finish. Close the Control Panel window. Glossary Communications Gateway User Guide License...

  • Page 70

    To start Windows Explorer, click Start and select Run. In the Run window, type explorer and click OK. The Exploring window is displayed. Be sure the USB cable is removed from your PC or Communications Gateway. Double-click My Computer. Double-click your CD-ROM drive (D: in the image).

  • Page 71

    Click Remove Driver. Informational messages similar to the ones shown at left are displayed on the Motorola USB Driver Removal Utility window. If a window similar to the following is displayed, click OK. You can ignore the error message. After you remove the USB driver, re-install the USB driver following one of: “Setting Up a USB Driver in Windows 2000”...

  • Page 72: Contact Us

    Software License and Warranty Information card provided with your Motorola Communications Gateway. For answers to typical questions, see “Frequently Asked Questions” on page 68. For information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband. Communications Gateway User Guide Home Print...

  • Page 73: Frequently Asked Questions

    Many network and other factors can affect download speeds. Can I still watch cable TV while using my Communications Gateway? Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet or speak on the telephone.

  • Page 74

    I have more than one computer. Do I need more than one Motorola Communications Gateway? No, not if your computers are connected on a network. The Motorola Communications Gateway supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single Communications Gateway.

  • Page 75

    Check with your cable company for specific information. What type of technical support is available? For questions about your Internet service, connection, or Communications Gateway, call your cable service provider. What do I do if my Motorola Communications Gateway stops working? “Troubleshooting”...

  • Page 76: Glossary

    The CableLabs Data-Over-Cable Service Interface Specification (DOCSIS) and EuroDOCSIS define interface standards for cable modems, Communication Gateways, and supporting equipment. driver Software that controls an add-on device such as a printer, scanner, cable modem, or Communications Gateway connected to a computer. download To copy a file from one computer to another.

  • Page 77

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your service provider assigns your Communications Gateway an IP address to provide a continuous Internet connection.

  • Page 78

    A splitter is a device that divides the signal power from an input cable equally between two or more signals, each carrying a selected frequency range. The Motorola Communications Gateway requires a 5-900 MHz RF splitter to connect to a cable outlet that is also used for a TV.

  • Page 79

    VoIP enables calls to travel as discrete data packets on shared lines. VoIP is an important part of the convergence of computers, telephones, and television into a single integrated information network. Home Print Exit Installation & Configuration Troubleshooting Glossary Communications Gateway User Guide License...

  • Page 80: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.

  • Page 81

    Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.

  • Page 82

    493049-001 3/02 MGBI English...

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