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Motorola SURFboard Cable Modem User Manual

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SURFboard Cable Modem User Guide
SURFboard Cable Modem User Guide
Title
SURFboard Cable Modem User Guide
SURFboard Cable Modem User Guide
Click your selection:
Introduction
Introduces your SURFboard cable modem and the controls on the
and
Rear
Panel.

Before You Begin

Lists the items needed to install your SURFboard cable modem and describes
Precautions,
Signing Up for
Service, and

Installation and Configuration Overview

Provides an overview and links to cable and configure your SURFboard cable modem,
including
Setting Up a USB
Driver.

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard cable modem.
Top and Front Panel
Computer System
Requirements.
Next page
R
SURFboard
Cable Modem

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Troubleshooting

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   Summary of Contents for Motorola SURFboard Cable Modem

  • Page 1: Before You Begin

    Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for Service, and Installation and Configuration Overview Provides an overview and links to cable and configure your SURFboard cable modem, including Setting Up a USB Driver. Troubleshooting Provides suggestions to fix common problems.

  • Page 2

    To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Home Print Exit SURFboard Cable Modem User Guide...

  • Page 3

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 4: Table Of Contents

    Setting Up a USB Driver in Windows 2000 ... 16 Setting Up a USB Driver in Windows Me ... 20 Setting Up a USB Driver in Windows XP ... 21 Configuring TCP/IP ... 22 Home Print Exit SURFboard Cable Modem User Guide...

  • Page 5

    Removing the USB Driver from Windows 2000 ...42 Removing the USB Driver from Windows XP ... 47 Contact Us ... 54 Frequently Asked Questions ... 55 Glossary ... 57 Software License ... 59 Home Print Exit SURFboard Cable Modem User Guide...

  • Page 6: Introduction

    A single computer equipped with an the SURFboard cable modem Two computers; one to the USB port and one to the Ethernet port Up to 32 computers to a single SURFboard cable modem using an Ethernet hub Glossary ® SURFboard cable modem! It provides...

  • Page 7: Top And Front Panel

    No data is transmitted or received and the Standby button lights. All other lights turn off until you press the Standby button again. The Standby button may be located on the top of the SURFboard cable modem (as illustrated) or on the front. The lights provide information about power, communications, and errors:...

  • Page 8: Rear Panel

    POWER The POWER connector provides power to the cable modem. Glossary On when the Ethernet connection is available. It blinks during equipped computers. “Troubleshooting” on page 35). Resetting may take 5 to coaxial cable (coax) SURFboard Cable Modem User Guide License outlet.

  • Page 9: Before You Begin

    5-900 MHz RF splitter the cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. Glossary Description Connects the SURFboard cable modem to the AC electrical outlet Connects to the Ethernet port Connects to the...

  • Page 10: Precautions

    Do not open the cable modem. Refer all service to your cable service provider. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Glossary SURFboard Cable Modem User Guide License...

  • Page 11: Signing Up For Service

    Are there any files I need to download after I am connected? Do I need a user name or password to access the Internet or use e-mail? Glossary printed on the bar code label marked HFC MAC SURFboard Cable Modem User Guide License...

  • Page 12: Computer System Requirements

    Windows Me, or Windows XP that has a USB interface. The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband.

  • Page 13: Installation And Configuration Overview

    Introduction Before You Begin To connect a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the Installation Assistant application. You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. In most cases, the Installation Assistant...

  • Page 14: Cabling And Startup For A Single User

    Troubleshooting Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications. Be sure your computer is on and the cable modem is unplugged.

  • Page 15

    Cabling and Startup for a Single User, continued Connect your computer to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the cable modem. Connect the other end to the USB port on your computer.

  • Page 16: Setting Up A Usb Driver

    “Setting Up a USB Driver in Windows 2000” “Setting Up a USB Driver in Windows Me” “Setting Up a USB Driver in Windows XP” The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Glossary...

  • Page 17: Setting Up A Usb Driver In Windows 98

    Troubleshooting Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC.

  • Page 18

    Select Specify a location and type the location of your CD-ROM drive as shown at bottom left. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. Click Next. Glossary SURFboard Cable Modem User Guide License...

  • Page 19

    Setting Up a USB Driver in Windows 98, continued Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for USB Driver from Windows 98 or Me”...

  • Page 20

    Windows 98 or Me” on page 38 and repeat this procedure. If that does not correct your problem, see the Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service. Glossary “Configuring TCP/IP”...

  • Page 21: Setting Up A Usb Driver In Windows 2000

    Troubleshooting Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed.

  • Page 22

    Click Next. The lower window is displayed. Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13.

  • Page 23

    If necessary, select your CD-ROM drive in the Copy files from list. Click Browse. Locate the NetMotCM.sys file in the CD-ROM root directory. Double-click the NetMotCM.sys file. The Files Needed window is displayed. Click OK. The Found New Hardware Wizard window is displayed. Glossary SURFboard Cable Modem User Guide License...

  • Page 24

    When you finish setting up the USB driver, you can continue with “Configuring TCP/IP” page 22. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” on page 42 and repeat this procedure. SURFboard Cable Modem User Guide Home Print Exit...

  • Page 25: Setting Up A Usb Driver In Windows Me

    Troubleshooting Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  • Page 26: Setting Up A Usb Driver In Windows Xp

    Troubleshooting Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.

  • Page 27: Configuring Tcp/ip

    Installation & Configuration Troubleshooting Configuring TCP/IP The SURFboard cable modem contains all required software. You do not need to configure the cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers). Perform one of: “Configuring TCP/IP in Windows 95, 98, or Me”...

  • Page 28: Configuring Tcp/ip In Windows 95, 98, Or Me

    If TCP/IP is displayed in the list of network components, it is installed and you can skip to step 10. If TCP/IP is not displayed on the list, continue with step 6. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.

  • Page 29

    Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK. Glossary SURFboard Cable Modem User Guide License...

  • Page 30

    Click OK to close the Network window. Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows 95, 98, or Me” on page 30. Glossary “Verifying the IP Address in SURFboard Cable Modem User Guide License...

  • Page 31: Configuring Tcp/ip In Windows 2000 Or Xp

    On the Network and Dial-up Connections window, click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed. Glossary on page 23. For a Macintosh or UNIX SURFboard Cable Modem User Guide License...

  • Page 32

    If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. Glossary SURFboard Cable Modem User Guide License...

  • Page 33

    Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed. Glossary SURFboard Cable Modem User Guide License...

  • Page 34

    Click OK to close the Local Area Connection number Properties window. Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to Windows 2000 or XP” on page 31. Glossary “Verifying the IP Address in SURFboard Cable Modem User Guide License...

  • Page 35: Verifying The Ip Address In Windows 95, 98, Or Me

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary SURFboard Cable Modem User Guide License...

  • Page 36: Verifying The Ip Address In Windows 2000 Or Xp

    Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP address. Glossary to display your IP configuration. A display, like the ENTER SURFboard Cable Modem User Guide License...

  • Page 37

    If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary . If a valid IP address is displayed as shown ENTER to return to Windows. SURFboard Cable Modem User Guide License...

  • Page 38: Cabling For Multiple Users

    Troubleshooting Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 32 computers. For information about multiple user service, contact your cable service provider.

  • Page 39: Ethernet

    Print Exit Installation & Configuration Troubleshooting Cabling for Multiple Users, continued Ethernet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left. Glossary SURFboard Cable Modem User Guide License...

  • Page 40: Troubleshooting

    If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. Press the Reset button. Home Print Exit Installation & Configuration Troubleshooting on page 37. Glossary SURFboard Cable Modem User Guide License...

  • Page 41

    “Removing the USB Driver from Windows 2000” Troubleshooting Glossary on page 37. on page 31. Call your cable service provider if you need an cable modem and your computer. on page 38 on page 42 SURFboard Cable Modem User Guide License on page 30 or...

  • Page 42: Front-panel Lights And Error Conditions

    The receive channel is lost The send channel is lost The IP registration is lost The cable modem is unplugged or is in standby mode. Press the Standby button “Top and Front Panel” on page 2. Troubleshooting Glossary SURFboard Cable Modem User Guide License...

  • Page 43: Removing The Usb Driver From Windows 98 Or Me

    On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is displayed. Click the Motorola SurfBoard USB Cable Modem. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.

  • Page 44

    Installation & Configuration Troubleshooting Removing the USB Driver from Windows 98 or Me, continued Click Remove. The Network window no longer displays Motorola SurfBoard USB Cable Modem in the list. Click OK. The System Settings Change window is displayed. Disconnect the USB cable from your PC or cable modem.

  • Page 45

    Troubleshooting Removing the USB Driver from Windows 98 or Me, continued Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.

  • Page 46

    “Setting Up a USB Driver in Windows 98” “Setting Up a USB Driver in Windows Me” If you continue to have problems, contact your cable service provider. Glossary on page 12 on page 20 SURFboard Cable Modem User Guide License...

  • Page 47: Removing The Usb Driver From Windows 2000

    Troubleshooting Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window. Glossary SURFboard Cable Modem User Guide License...

  • Page 48

    Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000, continued On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window: Glossary SURFboard Cable Modem User Guide License...

  • Page 49

    Troubleshooting Removing the USB Driver from Windows 2000, continued On the Device Manager window, double-click Network Adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.

  • Page 50

    Troubleshooting Removing the USB Driver from Windows 2000, continued Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.

  • Page 51

    The window on the left is displayed. Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Driver in Windows 2000”...

  • Page 52: Removing The Usb Driver From Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to below is displayed, click Performance and Maintenance. Otherwise, skip to step 5. Glossary SURFboard Cable Modem User Guide License...

  • Page 53

    Home Print Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. Glossary SURFboard Cable Modem User Guide License...

  • Page 54

    Home Print Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued If a classic view similar to at left is displayed, click System to display the System Properties window. Glossary SURFboard Cable Modem User Guide License...

  • Page 55

    Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window. Glossary SURFboard Cable Modem User Guide License...

  • Page 56

    Troubleshooting Removing the USB Driver from Windows XP, continued On the Device Manager window, double-click Network adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.

  • Page 57

    Troubleshooting Removing the USB Driver from Windows XP, continued Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.

  • Page 58

    The window on the left is displayed. Be sure the USB cable is disconnected. Click Remove Driver. Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Driver in Windows XP”...

  • Page 59: Contact Us

    Software License and Warranty Information card provided with your SURFboard cable modem. For answers to typical questions, see “Frequently Asked Questions” on page 55. For information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband. SURFboard Cable Modem User Guide Home Print...

  • Page 60: Frequently Asked Questions

    ™ CableLabs Certified , DOCSIS , and Euro-DOCSIS system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. Home Print Exit Installation & Configuration Troubleshooting ™...

  • Page 61

    I have more than one computer. Do I need more than one SURFboard cable modem? No, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.

  • Page 62: Glossary

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. Home Print Exit Installation & Configuration Troubleshooting Glossary SURFboard Cable Modem User Guide License...

  • Page 63

    The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SURFboard cable modem. You need to provide the MAC address to your cable service provider.

  • Page 64: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.

  • Page 65

    Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.

  • Page 66

    THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software.

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