Dish Network ViP622 User Manual page 145

Reference
Troubleshooting Tables
Locks
What Is Happening
You set a lock (for example, a lock
on programs by ratings), but the lock
does not take effect.
You forgot the password, so that
you are unable to unlock the
receiver.
Buying a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-
View program without your
permission.
You find that you are not able
to order a Pay-Per-View
program.
You find that you are not able
to cancel a Pay-Per-View
program.
Your setup includes more
than one receiver. You order a
Pay-Per-View program, but it
does not appear on all of the
receivers.
Menus
What Is Happening
You were using a menu, and it
suddenly closed.
136
Possible Reason
You may not have locked the
receiver.
You may not have written
down the password.
Possible Reason
You may have been away from
the receiver, and someone
else used it.
The receiver may not be
connected to an active
telephone line or broadband
Internet connection.
You ordered a Pay-Per-View
program, and then decided not
to watch it.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
Possible Reason
You may not have done
anything with the remote
control or front panel buttons
for several minutes.
What to Do
You must lock the receiver to apply any
lock that you have set.
Call the Customer Service Center at 1-800-
894-9131.You must be able to verify your
account information with the customer
service representative.
What to Do
Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order
a Pay-Per-View program must enter the
password.
Connect each receiver to a phone line or a
broadband Internet connection for Pay-Per-View
ordering using the remote control.
You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
If you want to watch a Pay-Per-View program on
TVs connected on each receiver, you must order
the program for each receiver but you only pay
for the program once.
What to Do
The receiver has a time-out feature that
closes any menu after several minutes of
no activity. This will discard any changes
you have made, but otherwise does no
harm to the receiver. Start over again.