Dish Network ViP622 User Manual page 137

Reference
Troubleshooting Tables
Changing Channels
What Is Happening
You enter a desired channel
number. The channel
changes, but the new channel
is not exactly the channel you
entered.
When changing channels,
using the Program Guide,
Browse, or other channel lists,
some of the channels you
subscribe to are not listed.
Remote Control
What Is Happening
You cannot find the remote control.
When you press a button on the
remote control, the receiver does not
do what you expect.
128
Possible Reason
• You may have made a
mistake entering the
channel number, or the
channel number you
entered may be invalid. If so,
the channel displayed is the
closest possible to the
channel you entered.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels
that are not on the applied
list.
• If you entered the number
for a channel that you have
not subscribed to, the
receiver will change to the
channel and display a
message indicating it is not
part of your subscription.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels
that are not on the applied
list.
• If you have set up the
receiver to hide adult
channels or to hide locked
channels, these channels
are not displayed in the
Program Guide or other
channel lists.
Possible Reason
N/A
• The remote control may be
missing batteries, the batteries
may be incorrectly placed in the
remote, or the batteries may be
weak or dead.
• The remote control may be in the
wrong mode.
• You may be using the wrong
remote control (1 or 2) for the
menus (TV1 or TV2) you are
trying to operate.
What to Do
• Carefully try entering again the channel
number you want.
• Reset the receiver (page 121).
GUIDE
• Press on the remote control and
change the Favorties List.
• If you want to subscribe to a channel, go to
www.dishnetwork.com/myaccount, select the
Customer Support option from the receiver's
menu, or call the Customer Service Center at
1-800-894-9131.
• Press GUIDE on the remote control, and press
it again until it says All Chan at the top of the
screen.
• Change the Hide Adult or Hide Locked setting
to include these channels in the Program
Guide and other channel lists.
What to Do
Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a
replacement.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If
not, remove them and place
correctly.
• Press the mode button for the
device you want to control.
• Make sure you are using Remote
Control 1 (or 2) to control TV1
(TV2) menus.