SMART board 8000i-G4 series Setup And Maintenance Manual page 71

CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
Symptom
The interactive flat panel isn't
turning on.
The interactive flat panel isn't
turning off when people have left
the room.
The interactive flat panel is turning
on after it has been turned off.
The interactive flat panel is turning
on when people aren't present.
The interactive flat panel is turning
off when people are present.
63 smarttech.com/kb/170446
Causes
The sensors aren't enabled.
There isn't enough of a
temperature difference between
the ambient temperature and
human body temperature.
You aren't within 16' (5 m) of the
interactive flat panel.
Glass, acrylic or other similar
material is between you and the
sensors.
The sensors aren't enabled.
The re-enable time is too short for
you to exit the room before the
sensors start detecting motion
again.
Sunlight is hitting the sensors.
Glass, acrylic or other similar
material is between you and the
sensors.
There's a sudden temperature
change in the room (humidifier
emission, air conditioning, heating
system).
Sunlight is hitting the sensors.
Over time, the sensors average the
room temperature so people's
body temperature becomes part of
the ambient temperature.
Solution
Enable presence detection (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
Reduce the room temperature.
Move closer to the interactive flat panel or
make bigger motions.
Remove the material.
Enable presence detection (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
Increase the re-enable time (see page 72
for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).
Close any blinds or shades.
Remove the material.
Remove the source of major temperature
fluctuation.
Close any blinds or shades.
Increase the time before the interactive
flat panel automatically turns off (see
page 72 for SMART Board 8070i-G4-SMP
interactive flat panels or page 80 for
SMART Board 8084i-G4-SMP interactive
flat panels).