D-Link i2eye DVC-1000 Manual
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(Patent Pending)
Broadband VideoPhone
Building Networks for People


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Summary of Contents for D-Link i2eye DVC-1000

  • Page 1 DVC-1000 i2eye (Patent Pending) Broadband VideoPhone Manual v2.20 Building Networks for People...
  • Page 2: Table Of Contents

    Using a Telephone with the DVC-1000 ............13 Using the DVC-1000 ..................14 Using the Configuration Menu ............... 23 Using the DVC-1000 with D-Link Routers ............. 40 Using the DVC-1000 with Routers, Gateways or Modems ......41 Troubleshooting ..................... 46 Frequently Asked Questions .................
  • Page 3: Introduction

    DVC-1000 is a standalone device, you do not need a computer to videoconference over the Internet. The DVC-1000 is such a revolutionary leap in technology that D-Link calls it a VideoPhone. Connect a television for viewing, an optional standard telephone for privacy, plug in a standard Ethernet network cable connected to your broadband Internet connection and you are ready to use your i2eye DVC-1000 VideoPhone.
  • Page 4: Package Contents

    DVC-1000 call Optional: You can connect the i2eye DVC-1000 to a PC equipped with a videocapture device that allows input of standard composite video (using RCA Jacks)
  • Page 5: Features & Benefits

    Standalone operation - No computer needed Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for ease of use dialing Easy to use Easy Setup Wizard Picture-in-Picture view or full-screen view...
  • Page 6: Leds

    LEDs stands for Light-Emitting Diode. The i2eye DVC-1000 has the following LEDs for monitoring its operation. i 2 e y e i 2 e y e i 2 e y e i 2 e y e i 2 e y e Status Power Call Monitor Front LED Location and Activity...
  • Page 7: Getting Started

    Getting Started BEFORE YOU BEGIN! Read the section on using the DVC-1000 with routers, gateways or broadband modems starting on page 40 in this manual if you are using the DVC-1000 VideoPhone with a router, gateway or broadband modem. The DVC-1000 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1000) to perform the hardware installation.
  • Page 8 Remote Control Layout When a numeric Use the arrow keys along input is required, with the Enter, Cancel and (e.g., a telephone number keys to enter number or IP information when required. address) enter it directly by press- ing the number keys.
  • Page 9: Using The Onscreen Keyboard

    Using the On-Screen Keyboard The DVC-1000 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen that requires characters to be entered, press the ENTER key to bring up the on-screen keyboard.
  • Page 10: Using The Setup Wizard

    Using the Setup Wizard The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information. Welcome Screen The first screen that displays on the initial startup is the Welcome Screen. This screen explains what information is needed to complete the setup and also explains how to use the remote control to navigate...
  • Page 11 Using the Setup Wizard (continued) Network Address Screen The Network Address screen asks for information that is needed to connect a DVC-1000 call over the Internet. Most home users with a cable or DSL modem can leave the checkbox checked to obtain an IP address automatically.
  • Page 12 Using the Setup Wizard (continued) DNS (Domain Naming System) Screen If you entered an IP address in the Network Address screen (described on the previous page) you will see the screen for setting DNS server addresses. The DNS screen asks for information regarding the Domain Name System (DNS) server.
  • Page 13: Using A Telephone With The Dvc-1000

    Using the Setup Wizard (continued) System Restart A message appears asking to restart the DVC-1000 VideoPhone to complete the setup. Press the Yes button to accomplish a restart. Congratulations! You are now ready to make and receive i2eye VideoPhone calls. Using a Telephone with the DVC-1000 Although optional, it is recommended that you connect a standard telephone to the telephone connector on the back of the DVC-1000 VideoPhone.
  • Page 14: Using The Dvc-1000

    Using the DVC-1000 Layout of the i2eye Main Screen Status Icons Main Main Window Settings Buttons Privacy Status Status Message Icons Ready for call Area Self-View Banner Window Window After the DVC-1000 VideoPhone is setup by using the Setup Wizard, you will see the above Main Screen each time you turn on the VideoPhone.
  • Page 15 Using the DVC-1000 (continued) If a Status Icon is displayed, this indicates the operation the icon represents is not complete. The i2eye Update Status Icon appears at startup. While the icon appears, the DVC-1000 is quickly determining if auto-update is enabled. If it is enabled, the DVC-1000 will determine if an update exists.
  • Page 16: Privacy Status Icons

    Using the DVC-1000 (continued) Privacy Status Icons Privacy Status Icons appear on the Main Screen. Please see the page 14 for an illustration. If you select Audio Privacy in the Privacy Settings Audio window, the other party will not hear you and the audio icon will appear with a slash through it.
  • Page 17 Using the DVC-1000 (continued) Placing a Speed-dial VideoPhone Call with the Telephone Handset To add a VideoPhone number or IP address as a Speed Dial entry, please see pages 24 and 25. Pick up the telephone handset. The DVC-1000 VideoPhone senses the telephone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press # key to select the Speed Dial List.
  • Page 18: Speakerphone Mode

    Using the DVC-1000 (continued) Placing a Speed-dial VideoPhone Call with the Remote To add a VideoPhone number or IP address as a Speed Dial entry, please see pages 24 and 25. From the Main Menu, select Dial. In the Dial screen the Speed Dial List box is highlighted and the first speed dial entry is selected.
  • Page 19 Using the DVC-1000 (continued) Switching from a Private Call to a Speakerphone Call If a VideoPhone call is in progress using a telephone handset, Speakerphone Mode can be enabled: Press the Speakerphone button on the DVC-1000 remote control. When the dialog appears on the video display telling you to hang up the phone, go ahead and hang up the phone.
  • Page 20: Entering Phone Numbers

    Using the DVC-1000 (continued) Entering Phone Numbers The DVC-1000 can connect with other DVC-1000 VideoPhones throughout the world. During the setup of the DVC-1000, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number.
  • Page 21 Using the DVC-1000 (continued) Calling a VideoPhone with a Different Area Code To complete a call to another VideoPhone with the same Country code, but a different Area code (i.e., “a long-distance” call), enter the Area code and Phone number of the party you are calling. (Remember: The DVC-1000 uses the Internet for completing calls and not long-distance phone lines!) Example: The VideoPhone you are calling has an Area code of 949 and a phone number of 555-1212, you would leave the default Country code box,...
  • Page 22 Using the DVC-1000 (continued) Entering IP addresses Calling a VideoPhone or H.323 Device with an IP address If you are unable to dial another DVC-1000 by using its phone number, you can complete a call by entering the IP address of the VideoPhone you want to call. This will require obtaining the IP address for the device you want to call.
  • Page 23: Using The Configuration Menu

    Using the Configuration Menu Main Screen Ready for call After starting the DVC-1000 VideoPhone, the Main Screen is displayed. The self-view image should be displaying in the larger window. The following buttons reside on the main screen: Set up a speed dial list and choose from several methods of Dial placing a call to other VideoPhones.
  • Page 24 Using the Configuration Menu (continued) Main Screen > Dial D-Link Grandma Mary Mom and Dad School Ted’s Farm Supply Work The Dial screen contains the Speed Dial List as well as buttons to manage the Speed Dial List and make manual VideoPhone calls This list contains up to 50 Speed Dial entries.
  • Page 25 Using the Configuration Menu (continued) Main Screen > Dial (continued) To add a Speed Dial entry, enter a name and a number (or an IP address) using the remote’s number pad or the on-screen keyboard. John Smith 555-1212 Click OK to complete the addition of a Speed Dial entry. Remove Removes a selected entry from the Speed Dial List.
  • Page 26 Using the Configuration Menu (continued) Main Screen > View The View screen allows the user to modify what the Main Screen may look like. Default View This is the standard view showing both the larger main view window and the smaller self-view window.
  • Page 27 Using the Configuration Menu (continued) Main Screen > Settings The Settings screen contains six buttons that allow the DVC-1000 to be customized in different ways. Each of these settings are detailed starting on the next page. Controls settings that adjust the way you view, listen and use the General DVC-1000 VideoPhone.
  • Page 28 Using the Configuration Menu (continued) Main Screen > Settings >General Always answer Selecting this checkbox allows the DVC-1000 to automatically accept any incoming call. You will hear incoming calls two short beeps if a call is received with auto-answer tuned on. If this checkbox is not selected and a call is received, a dialog box appears asking if you want to accept the incoming call.
  • Page 29 Using the Configuration Menu (continued) Main Screen >Settings > Personal Information John Smith 555-1212 555-1212 Name Enter your name here. When a call is placed from your VideoPhone, the name you enter will be displayed as a Caller ID on the remote end of the call. Unless the VideoPhone you call has auto-answer turned on, the party you wish to call will decide whether or not to accept your call based on this name.
  • Page 30 Using the Configuration Menu (continued) Main Screen > Settings > Network Controls how the DVC-1000 obtains an IP address. Address Allows you to enter a primary and secondary DNS address. Public IP This screen controls how a Public IP address is obtained. If the Public IP button is “grayed out”...
  • Page 31 Using the Configuration Menu (continued) Main Screen > Settings > Network > Address Obtain an IP address The DVC-1000 VideoPhone will attempt to obtain the IP address from the DHCP server. When this is automatically checked (the default), the other settings on this screen are automatically grayed.
  • Page 32 Using the Configuration Menu (continued) Main Screen > Settings > Network > DNS Enter the Primary Internet DNS (Domain Name System). Primary DNS These are Internet server addresses that you should be able to obtain from your router configuration settings, ISP or network administrator.
  • Page 33 Using the Configuration Menu (continued) Main Screen > Settings > Network > Public IP address This screen allows you to view or edit the VideoPhone’s public IP address. If you are sharing a broadband connection with another device (such as a PC), you typically will need a router to accomplish the sharing of the connection.
  • Page 34 Using the Configuration Menu (continued) Main Screen > Settings > Network > Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. Change the settings by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box.
  • Page 35 Using the Configuration Menu (continued) Main Screen > Settings > Network > PING PING is a network or Internet utility, used to test a network or Internet connec- tion. If you are having problems establishing a connection to another VideoPhone after the setup of the DVC-1000, you can use the PING function to test if your Internet connection is working correctly.
  • Page 36 Using the Configuration Menu (continued) Main Screen > Settings > Update The Update screen has several functions: Click the box to automatically check for updates of the DVC-1000 VideoPhone. It is recommended this box be checked to allow updates to be found. Check for an update right now.
  • Page 37 Using the Configuration Menu (continued) Main Screen > Settings > Video You can fine tune the video display from the Video Settings screen. Control over the following settings is available: • Color Saturation • Image Brightness • Image Contrast • Video AGC Gain To adjust any of the four video controls: 1.
  • Page 38 Using the Configuration Menu (continued) Main Screen > Settings > Mic Vol You can adjust the volume of the built-in microphone from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection hears you. To adjust the volume press the right arrow to increase the setting and the left arrow to decrease the setting.
  • Page 39 Using the Configuration Menu (continued) Main Screen > Privacy Audio Privacy prevents the audio on your side from Audio Privacy being sent to the remote caller. No one on the other end of the VideoPhone call will be able to hear you if this setting is checked, although they can see you.
  • Page 40: Using The Dvc-1000 With D-Link Routers

    To complete the configuration that allows the DVC-1000 to work with your D-Link router, the D-Link DI-614+ router is shown above. In the DI-614+ configuration utility, go to the Advanced>Virtual Server screen and check the DVC-1000 box in the Special Applications list.
  • Page 41: Using The Dvc-1000 With Routers, Gateways Or Modems

    The router or gateway that you are using may be different from the D-Link DI-614+ wireless router example shown on the following pages. However, the general procedure for opening ports will be similar. (If you do not have a D-Link router, look for Virtual Server, Firewall Rules, Port Forwarding, Advanced or Firewall in your router’s configuration utility.)
  • Page 42 Using the DVC-1000 with Routers, Gateways or Broadband Modems (continued) Opening Ports on Your Routers and Gateways (continued) How to open ports on a router 15328 15328 A total of 7 ports must be opened for the DVC-1000 to work with most routers or firewalls.
  • Page 43 Using the DVC-1000 with Routers, Gateways or Broadband Modems (continued) Opening Ports on Your Routers and Gateways (continued) You have now completed the entering of one port to be opened. You will need to open six more ports. Repeat steps through five more times for each one of the following five ports: 15329, 15330, 15331, 15332 and 15333.
  • Page 44 Using the DVC-1000 with Routers, Gateways or Broadband Modems (continued) From the following sections, choose the heading that best applies to your equipment or networking configuration. Network With Multiple Public IP addresses A Public IP address is visible on the Internet. (Most commonly found in business environments.) Recommended Procedure: If there is an available public IP address, simply enter the IP address, subnet mask, and gateway into the applicable fields in the...
  • Page 45: Broadband Modem Only

    Using the DVC-1000 with Routers, Gateways or Broadband Modems (continued) Broadband Modem, Multiple PCs and a Hub Commonly found in small offices, home offices, or homes with more than one PC where multiple public IP addresses are available. In order to install the DVC-1000 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone.
  • Page 46: Troubleshooting

    Troubleshooting 1. Cannot make a call using a phone number. Check that you did not misdial the number. Remember to dial a country code and area code for all calls when using a telephone handset to make video calls. The VideoPhone is not connected to the Internet. The VideoPhone is not registered with the Directory Service.
  • Page 47 Troubleshooting (continued) 5. Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list. VideoPhone is not registered with the Directory ervice. Sometimes it takes the VideoPhone up to ten minutes to register. Verify all network settings, including DNS.
  • Page 48 Troubleshooting (continued) 9. No video in a call. Video cables are not plugged in correctly. Ensure that your video cables are correctly plugged into the TV. Make sure that the TV is set for video input. Consult your TV manual for reference. Incorrect network speeds.
  • Page 49 Troubleshooting (continued) 11. No audio in call. Audio cables are not plugged in correctly. Ensure that your audio cables are correctly plugged into the TV. Make sure that the TV is set for video input. Check the volume level on the TV. Consult your TV manual for reference.
  • Page 50 Troubleshooting (continued) 13. Audio has an echo. Far side television is too loud. The far side television volume needs to be turned down. 14. Excessive delay during a conversation. Incorrect network speed settings (too fast). Decrease the send/ receive speeds from the Settings>Network>Speed screen and attempt the call again.
  • Page 51 Troubleshooting (continued) 18. VideoPhone cannot obtain IP address automatically Not properly connected to a DHCP server. Check connection to LAN, by verifying a link light on the back of the VideoPhone. Make sure that the router is setup for DHCP. Consult either your router’s user manual for reference or your network administrator.
  • Page 52 Troubleshooting (continued) 21. Public IP button is not enabled. VideoPhone hasn’t been able to detect IP address yet. The VideoPhone can take up to ten minutes to auto detect the public IP address. Also, check the DNS settings in the Network>DNS screen. 22.
  • Page 53: Frequently Asked Questions

    What is the D-Link Directory Service? The D-Link Directory Service is a D-Link hosted server which allows you to register a “phone number” with your DVC-1000 VideoPhone. When some- one with a DVC-1000 dials this “phone number”, your DVC-1000 will ring...
  • Page 54 The wizard asks for the information needed to connect to a broadband Internet connection. Once the information is sent, i2eye will connect to the D-Link i2eye server. The server will assign an “Internet telephone number” to the device. It will not be necessary to work with cumbersome IP addresses when you want to communicate using the i2eye.
  • Page 55 This ensures that any H.323 compliant device will communicate together seamlessly. i2eye is a broadband appliance that draws from D-Link’s sixteen years of experience as a leading Ethernet manufacturer. Do I have to take every call? i2eye’s configuration menu provides settings for three types of privacy: Audio Privacy, Video Privacy, and Do Not Disturb, so you are in control.
  • Page 56: Glossary Of Terms

    Glossary of Terms Bandwidth: A measure of the rate at which data can be sent and received through a network. This value is usually given in bits per second (bps) or mega bits per second (kbps). CIF (Common Intermediate Format): An intermediate video format. When DVC-1000 video is transmitted over a network, the sizes will be CIF, QCIF, or SQCIF.
  • Page 57 Glossary of Terms (continued) Home Gateway: A term commonly interchanged with router. Also called a residential gateway. IP address (Internet Protocol Address): An IP address is a number that identifies a computer connected to the Internet. Every computer that is connected to the Internet must have a unique IP address.
  • Page 58 Glossary of Terms (continued) QoS (Quality of Service): Allows guaranteed bandwidth and packet delivery network devices over a network. between Router: A device that attaches two or more network devices and forwards data accordingly. Most consumer type routers act as DHCP servers, NATs and firewalls.
  • Page 59: Technical Specifications

    Technical Specifications Internal Processor ARM-9 ASIC Communication Processor Standards Compliant ITU H.323 (IP communications) Video: H.263 Audio: G.711, G.723 Data Rates/Frame Rates 96 Kbps—512 Kbps Up to 30fps Video Up to 30fps CIF (352 x 288 pixels), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic brightness control DVC-1000 Robust Video...
  • Page 60 Technical Specifications (continued) LED Indicators Power Status Video monitor Network link and transmit User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and/or audio mute Do Not Disturb mode Answer using infrared remote control or the telephone Dialing Capabilities Speed dial list allows up to 50 entries...
  • Page 61: List Of Country Codes

    List of Country Codes Code Country Code Country Djibouti Afghanistan Dominca Albania Dominican Republic Algeria Ecuador American Samoa Egypt Andorra El Salvador Angola Equatorial Guinea Anguilla Eritrea Antigua Estonia Argentina Ethiopia Armenia Falkland Islands Aruba Fiji Ascension Island Finland Australia France Austria Azerbaijan...
  • Page 62 List of Country Codes (Continued) Code Country Code Country Saipan Liberia Libya San Marino Liechtenstein Sao Tome and Principe Lithuania Saudi Arabia Luxembourg Senegal Macao Serbia and Montenegro Macedonia Seychelles Sierra Leone Madagascar Singapore Malawi Malaysia Slovakia Maldives Slovenia Mali Solomon Islands Malta Somalia...
  • Page 63: Contacting Technical Support

    You can find the most recent software and user documentation on the i2eye website. D-Link provides free technical support for customers within the United States and Canada for the duration of the warranty period on this product. U.S. and Canadian customers can contact D-Link Technical Support through our web site or by phone.
  • Page 64: Warranty

    Warranty Period from the date of original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware.
  • Page 65 RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the Product and will not ship back any accessories.
  • Page 66 Product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976. Contents are subject to change without prior notice.
  • Page 67: Registration

    Registration Register online your D-Link product at http://support.dlink.com/register/ (10/07/04)

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