Harris ENC6800+ Installation And Operation Manual page 64

Appendix B: ENC/ENS6800+ Troubleshooting
50
c. Check that the 20 pin spring connector at the bottom of the
back module does not have any bent or pressed in pins. (See
Figure B-2.) Even a slightly depressed or bent pin may cause
genlock issues.
Figure B-2. Back Module to Front Module Connector
d. If there are bent pins carefully re-position them to their correct
positions.
If this is not possible then the back module can be exchanged
for a new one. Use part number ENC/ENS6800+DR.
6. If the ENC/ENS6800+ can still not be genlocked, attempt doing a
Factory Recall on the module.
ENC/ENS6800+ Installation and Operation Manual
20-pin connector