Intermec PW50 User Manual
Workboard printer
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Also See for PW50:
- Installation manual (64 pages) ,
- User manual (52 pages) ,
- Quick start manual (2 pages)
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Table of Contents
Troubleshooting
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Summary of Contents for Intermec PW50
- Page 1 PW 50 Workboard Printer User’s Guide...
- Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2008-2009 by Intermec Technologies Corporation. All rights reserved.
- Page 3 This page records changes to this document. The document was originally released as Revision 001. Version Number Date Description of Change 7/2009 Revised to add information about using the PW50 smart card reader with the CN3 or CK61 mobile computer. PW50 Workboard Printer User’s Guide...
- Page 4 PW50 Workboard Printer User’s Guide...
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Page 5: Table Of Contents
Learning About the PW50 Workboard Printer ........ - Page 6 Troubleshooting the PW50 ........
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Page 7: Before You Begin
Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty. -
Page 8: Web Support
Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. -
Page 9: Who Should Read This Manual
This user’s guide provides you with information about the features of the PW50, and how to configure, operate, maintain, and troubleshoot Before you work with the PW50, you should be familiar with your network and general networking terms, such as IP address. - Page 10 Before You Begin PW50 Workboard Printer User’s Guide...
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Page 11: Using The Pw50 Workboard Printer
Using the PW50 Workboard Printer Use this chapter to familiarize yourself with the PW50 Workboard Printer. This chapter contains these sections: • Learning About the PW50 Workboard Printer Using the Batteries • • Loading Media • Printing a Testprint •... -
Page 12: Learning About The Pw50 Workboard Printer
Chapter 1 — Using the PW50 Workboard Printer Learning About the PW50 Workboard Printer The PW50 is a rugged direct thermal receipt printer that is designed for use with these Intermec mobile computers: • CN3 and CN3e CK61 and CK61ex •... -
Page 13: Understanding The Ports And Optional Card Reader
Understanding the Ports and Optional Card Reader The PW50 ports are located on the bottom of the printer. Power connector COM1 PW50 Ports: Use this illustration to familiarize yourself with the PW50 ports. PW50 Port Descriptions Port Description Allows USB devices to connect to the PW50. -
Page 14: Understanding The Control Panel
Chapter 1 — Using the PW50 Workboard Printer Understanding the Control Panel The PW50 control panel contains two buttons and four LED indicators. Use the two buttons to perform functions on the PW50 printer. See the following tables to understand the buttons and LED indicators. - Page 15 Chapter 1 — Using the PW50 Workboard Printer Understanding How to Use the PW50 Buttons (continued) Button Name Functions Feed Press to advance receipt paper. The amount of media that feeds depends on the type of media you are using.
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Page 16: Understanding The Printer Sounds
For a list of possible problems, see Chapter 3, “Troubleshooting and Maintaining the PW50.” Understanding the Printer Sounds The PW50 plays sounds in response to several actions that you can take with the printer. Use the following table to understand when the sounds occur and what they mean. -
Page 17: Using The Batteries
The PW50 uses a rechargeable 2200 mAh lithium-ion battery (Model AB13) for power. You must fully charge the battery before you can use the PW50. A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode. -
Page 18: Charging The Batteries
Chapter 1 — Using the PW50 Workboard Printer 3 Insert the edge of the battery under the lip of the PW50 and then push down until you hear the battery latch click. Charging the Batteries There are two ways to charge the PW50 battery: •... -
Page 19: Extending Battery Life
Loading Media You can use roll or fanfold receipt media with the PW50 printer. The PW50 ships with a small amount of media loaded and a test page printed to verify that the printer works. For information on media specifications, see “Specifications”... - Page 20 Chapter 1 — Using the PW50 Workboard Printer 2 Insert a roll of media. Make sure you load the media counter- clockwise so that it pulls off the core from the bottom of the printer. 3 Pull out approximately 8 cm (3 in) of the media.
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Page 21: Printing A Testprint
If you cannot get the testprint information to print, see Chapter 3, “Troubleshooting and Maintaining the PW50.” To print a testprint 1 Make sure the PW50 is in Standby mode and is loaded with media. 2 Press and hold the Standby and Feed buttons until the PW50 beeps. -
Page 22: Inserting A Mobile Computer
Chapter 1 — Using the PW50 Workboard Printer 3 Release the buttons. 4 The PW50 prints a testprint. Inserting a Mobile Computer The PW50 is designed for use with the CN3, CN3e, CK61, and CK61ex mobile computers. To insert a mobile computer •... -
Page 23: Configuring The Pw50
Configuring the PW50 This chapter describes how to configure the PW50 and contains these sections: • Configuring the PW50 • Establishing Communications With a Host Communicating with the Smart Card Reader • • Downloading Fonts and Graphics • Upgrading the Firmware Understanding the Printer Modes •... -
Page 24: Configuring The Pw50
Manual. Establishing Communications With a Host The PW50 must establish communications with a host that will send the data for the printer to print. The PW50 can communicate with a host using one of these methods: • Bluetooth radio communications with a CN3, CN3e, CK61, or CK61ex mobile computer inserted in the PW50 •... - Page 25 To set up Bluetooth communications with a mobile computer 1 Make sure that the PW50 is not connected to a serial cable. 2 Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user’s manual.
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Page 26: Setting Up Serial Communications
Chapter 2 — Configuring the PW50 To set up Bluetooth communications with a scanner 1 Make sure that the PW50 is not connected to a serial cable. 2 Download and install EasySet on your host PC. 3 Create the following bar code labels using EasySet: •... -
Page 27: Communicating With The Smart Card Reader
PW50 docking port. • create a custom application that uses Microsoft APIs (application programming interface) to provide low-level interface calls to the reader. Here is a list of Microsoft APIs that are supported by the PW50 smart card reader: • SCardEstablishContext •... -
Page 28: Downloading Fonts And Graphics
4 Double-click the .cab file on your mobile computer. Upgrading the Firmware You can download firmware to your PW50 from a host PC using a serial connection. To upgrade your firmware, you need to send a .upg file to the PW50 that follows this format: PW50fxxxx_mmddyy.upg... -
Page 29: Understanding The Printer Modes
To upgrade your printer using a serial connection 1 Establish a serial connection between your PW50 and host PC. For help, see “Setting Up Serial Communications” on page 2 Use ESC/P commands to send the upgrade file to the printer. -
Page 30: Understanding Error Mode
To enter Test mode 1 Make sure the PW50 is in Standby mode and is loaded with media. 2 Press and hold the Standby and Feed buttons until the PW50 beeps. -
Page 31: Using Extended Test Mode
2 Press the media cover release button to open the media cover. 3 Press the Standby button to turn the printer off. 4 Press and hold the Standby and Feed buttons until the PW50 beeps. 5 Close the media cover. You are now in Extended Test mode. -
Page 32: Understanding Upgrade Mode
LED is steady green Understanding Upgrade Mode The PW50 is in Upgrade mode while it is upgrading firmware. While the PW50 is in Upgrade mode, the Intermec Ready-to-Work indicator and the green status LED blink. For more information about upgrading firmware, see “Upgrading the Firmware”... -
Page 33: Troubleshooting And Maintaining The Pw50
Troubleshooting and Maintaining the PW50 This chapter contains information to help you solve problems you may encounter while using the PW50 and contains these sections: • Troubleshooting the PW50 • Cold Booting the PW50 • Cleaning the PW50... -
Page 34: Troubleshooting The Pw50
Chapter 3 — Troubleshooting and Maintaining the PW50 Troubleshooting the PW50 You may have printer operation, print quality, or printer communication problems at some time during the life of the PW50 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding... -
Page 35: Understanding Error Messages
Chapter 3 — Troubleshooting and Maintaining the PW50 Understanding Error Messages Use the following tables to troubleshoot common errors. To receive error messages, you need to turn on the Allow Messages From Printer ESC/P Programmer’s Reference Manual command. For help, see the... - Page 36 Chapter 3 — Troubleshooting and Maintaining the PW50 Printer Problems and Possible Solutions (continued) Problem Possible Solution You press the Standby The printhead may be too hot. Wait until the button, but the printer printhead cools down and try again.
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Page 37: Troubleshooting Communication Problems
“Understanding Test Mode” on page Cold Booting the PW50 You rarely need to cold boot the PW50 printer, unless you are upgrading the firmware. If your printer occasionally locks up, you should cold boot it. A cold boot clears the working memory. -
Page 38: Cleaning The Pw50
To cold boot the PW50 1 Disconnect the PW50 from power if externally powered. 2 Remove the battery from the PW50 for at least one second. 3 Insert the battery back into the PW50. 4 Reconnect external power if your PW50 is externally powered. - Page 39 Chapter 3 — Troubleshooting and Maintaining the PW50 Cleaning the PW50 Printer Printer Part Cleaning Method Cleaning Interval Platen roller Rotate the platen roller and clean it After every five rolls of thoroughly with 70% isopropyl media or more often if alcohol on a cotton swab.
- Page 40 Chapter 3 — Troubleshooting and Maintaining the PW50 PW50 Workboard Printer User’s Guide...
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Page 41: Specifications
Specifications... -
Page 42: Specifications
-20°C to 50°C (-4°F to 122°F) Storage temperature -30°C to 70°C (-22°F to 158°F) Charging temperature 0°C to 45°C (32°F to 113°F) Relative humidity 0 to 95% non-condensing Memory Memory Value 16 MB Flash 64 MB PW50 Workboard Printer User’s Guide... - Page 43 Receipt roll stock media is supplied as a continuous roll. Fanfold media uses repeat indicators for non-continuous media. Gap, notch, and black marks are used as repeat indicators: Gap: Fanfold media • Black mark: Fanfold media • PW50 Workboard Printer User’s Guide...
- Page 44 Appendix A — Specifications When ordering media for the PW50 printer, keep these points in mind: • You can use higher caliper media in the printer, but print quality will be reduced. • Receipt roll stock media has an end of roll indicator. The end of roll indicator is a red marking (on last 3 feet of roll) on the thermally sensitive side of the paper.
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Page 45: Accessories For The Pw50
PW50 Vehicle Mount (Model AV11) Use the vehicle mount to attach the PW50 to a truck. There are three versions of the vehicle mount available depending on the mobile computer you are using with the PW50: PW50 vehicle mount for the CN3 (P/N 225-749-xxx) •... -
Page 46: Serial Cable
Use the handstrap (P/N 825-196-xxx) to conveniently carry your PW50. Shoulder Strap Use the shoulder strap (P/N 074788-xxx) to easily carry the PW50 printer. The wide padded strap makes it comfortable to wear the printer for long periods of time. - Page 48 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com PW50 Workboard Printer User’s Guide *934-021-002* P/N 934-021-002...