Solving Keyboard And Mouse Problems - HP Compaq Pro 6305 Maintenance And Service Manual

Table 8-7
Printer will not print.
Cause
Printer is not turned on and online.
The correct printer drivers for the application are not installed.
If you are on a network, you may not have made the
connection to the printer.
Printer may have failed.
Printer will not turn on.
Cause
The cables may not be connected properly.
Printer prints garbled information.
Cause
The correct printer driver for the application is not installed.
The cables may not be connected properly.
Printer memory may be overloaded.
Printer will not print.
Cause
The printer may be out of paper.

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
166 Chapter 8 Troubleshooting Without Diagnostics
Solving Printer Problems
Solution
Turn the printer on and make sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type
cmd in the Open box, and then click OK.
Make the proper network connections to the printer.
Run printer self-test.
Solution
Reconnect all cables and check the power cord and electrical
outlet.
Solution
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it
back on.
Solution
Check the paper tray and refill it if it is empty.