Solving Internet Access Problems - HP Compaq Pro 6305 Maintenance And Service Manual

A USB device, headphone, or microphone is not recognized by the computer.
Cause
The device is not working.
USB ports on the computer are disabled in Computer Setup.

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted
due to bad weather.
The CAT5 UTP cable is disconnected.
Solution
1.
Replace the device.
2. Restart the computer.
Run the Computer Setup utility and ensure that the USB ports
are set to Enabled in Security > USB Security.
Solution
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and
the computers's RJ-45 connector. (If the connection is good,
the "PC" LED light on the front of the cable/DSL modem will
be on.)
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