Chapter 5 — Troubleshoot the Printer
Contact Support
About Printer System Information
48
If you are having trouble using your printer and you cannot find
a solution in this user manual or from the Knowledge Base
(www.hsmknowledgebase.com) or Technical Support Portal
(www.hsmsupportportal.com), you can contact Customer Support.
For our latest contact information, go to
locations.
Before you call Customer Support, have this information ready:
•
Printer serial number
•
Printer configuration number
•
Firmware type and version
•
Printer command language
•
Installed options
•
Media settings
•
Serial port settings
•
Ethernet settings
To find this information, go to the printer Web page or print a test label.
The System Information tab on the printer Web page contains useful
information and statistics about the printer hardware and firmware. You
may need to provide this information if you contact Support.
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PM42 Mid-Range Printer User Manual