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Customer Support
Technical Assistance
To search our knowledge base for a solution or to log in to the Technical Support
portal and report a problem, go to www.hsmcontactsupport.com.
For our latest contact information, see www.honeywellaidc.com/locations.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service
centers throughout the world. To find your service center, go to
www.honeywellaidc.com
a Return Material Authorization number (RMA #) before you return the product.
To obtain warranty or non-warranty service, return your product to Honeywell
(postage paid) with a copy of the dated purchase record. To learn more, go to
www.honeywellaidc.com
For ongoing and future product quality improvement initiatives, the mobile
computer comes equipped with an embedded device lifetime counter function.
Honeywell may use the lifetime counter data for future statistical reliability
analysis as well as ongoing quality, repair, and service purposes.
Prepare Kiosk for Service & Repair Shipping
Keep all original packaging material in the event that you need to return the kiosk
for service. To prepare the kiosk and avoid potential damage during transit:
1. Turn off the AC power switch.
2. Remove the AC power adapter from the kiosk and from the AC power socket.
3. Press and hold the power button of the tablet until the options menu appears.
4. Remove the media installed in the printer.
PC43K User Guide
Tap Power off.
and select Support. Contact your service center to obtain
and select Service & Repair at the bottom of the page.
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