IBM eServer 342 xSeries User Reference Manual page 122

Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure your server has the latest levels of BIOS code, the System
Management processor, ServerRAID, and diagnostics.
If you cannot find the problem in the troubleshooting charts, go to "Starting the
diagnostic programs" on page 95 to test the server. If you have run the diagnostic test
programs or if running the tests does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
•
•
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive in-use light
stays on, or the system
bypasses the diskette drive.
General problems
Problems such as broken
cover locks or indicator
lights not working.
Intermittent problems
A problem occurs only
occasionally and is difficult
to detect.
Table 17. Troubleshooting charts.
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IBM xSeries 342: User's Reference
Remove the software or device that you just added.
Run the diagnostic tests to determine if your server is running correctly.
Reinstall the new software or new device.
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the server.
4. Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the diskette
drive, call for service.
Call for service.
Verify that:
1. All cables and cords are connected securely to the rear of the server and attached
options.
2. When the server is turned on, air is flowing from the rear of the server at the fan grill.
If there is no air flow, the fan is not working. This causes the server to overheat and
shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
Suggested action