Table of Contents
Advertisement
Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Prefix Meaning: Local Features
Local Features: Pabx address in DPNSS
22.3.45 No more user picture when calling a remote 8082 set
Symptom : No more Picture when calling a 8082 sets.
Diagnosis : Multiple directory are used on the system. Since the last OTBE upgrade we don't have anymore
the remote user picture during a call. Synchronisation has been made between teamwork contacts and the
one's from the 8082 sets. The contact, recorded in the 8082 set, has no picture and the set uses it to display
the called user id, then no pictures is seen.
Solution : Delete the user and recreate the contact with the photo, we have the picture.
After making the SyncUI on the UDAS (The directory Merge) and deleting the old contacts on the sets, the
photo is displayed on each call.
22.3.46 MyIC Phone register to Oxe for survivability get SIP 503
Symptom : when the set send a register to Oxe for survivability the answer is 503
Solution : in Oxe / external SIP Gateway for Open Touch define the 2 DNS
22.3.47 Local call to MyIC Phone in survy mode does not work
Symptom : MyIC Phone call an other MyIC phone when in survy mode, the secand phone does not ring
Solution : in Oxe SIP proxy configuration set "TCP when long message" = FALSE
Check the default mode in the oxe definition of the 8770/Open Touch configuration / System Services
/Topology / OXE Callservers / OXE network / OXE subnetwork / Physical server / Call server / the_oxe_node
: transport mode : UDP
22.3.48 MyIC Phone in survy mode register get SIP 487
Symptom : MyIC Phone in survy mode register get SIP 487 loop detected
Solution : Modification of the SIP proxy
Ed.15 / June 2013
177/182
TG0064
Advertisement
Table of Contents
Troubleshooting
