Alcatel-Lucent OpenTouch Troubleshooting Manual page 2

4.2.6 management_cmd updatekey ask for key replacement .................................. 21
4.2.7 8770 VM not install ........................................................................................ 21
4.2.8 Password expiration in 8770 VM .................................................................... 21
4.2.9 VM management no SSH access from Host .................................................... 21
4.2.10 Rebuild system failed save_restore: Error: [1] - key "svSuffix" ...................... 23
4.3 VM Converter DCS ............................................................................... 23
4.3.1 VM Converter installation failed on inactive partition ..................................... 23
4.3.2 VM Converter installation failed ..................................................................... 24
4.3.3 VM Converter on external server does not work ............................................. 24
4.3.4 DCS on external server : the "Play" button is never enabled .......................... 24
5. DNS DHCP TIME OS LANGUAGE .............................................. 24
5.1 Change the DNS local to external DNS ................................................. 24
5.1.1 FQDN Precaution ............................................................................................ 24
5.1.2 How to change DNS server on Open Touch ................................................... 24
5.1.3 Local DNS configuration ................................................................................. 24
5.1.4 Linux DEBIAN used as DHCP server................................................................ 25
5.1.5 Date and time synchronization on OTBE ......................................................... 25
5.1.6 OS language for Open Touch ......................................................................... 25
BACKUP/RESTORE .................................................................. 26
6.
6.1 Restoring the empty database .............................................................. 26
6.2 Trace saveData restoreData .................................................................. 26
6.3 No way to restore Open Touch data "Save/restore is running !!!" ......... 26
6.4 No way to restore Open Touch data : otbr.sh failed ............................. 26
6.5 No way to restore Open Touch data : otbr.sh failed for zip archive ....... 26
6.6 Error when restore the data windows ................................................... 27
6.7 How to access to the inactive partition .................................................. 28
7. REMOTE ACCESS ..................................................................... 29
7.1 Remote access to management VM ....................................................... 29
7.1.1 How to check another user is having a remote Desktop session on the 8770
server 29
8. LOG FILE .................................................................................. 31
8.1 How to enable and get log files of servers ............................................ 31
8.1.1 DLA (Dynamic Logs Activation) ....................................................................... 31
8.1.2 To enable the log files .................................................................................... 33
8.1.3 To get the log files .......................................................................................... 33
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