Troubleshooting; You Cannot Print (Because The Printer Does Not Work) - Epson SC-P9000 Series User Manual

SC-P9000 Series/SC-P7000 Series/SC-P8000 Series/SC-P6000 Series User's Guide

Troubleshooting

You cannot print (because the
printer does not work)
The printer does not turn on.
Is the power cable plugged into the electrical
o
outlet or the printer?
Make sure the power cable is securely plugged into
the printer.
Is there a problem with the power outlet?
o
Make sure your outlet works by connecting the power
cable for another electric product.
The printer turns off automatically.
Is Power Off Timer enabled?
o
To prevent the printer turning off automatically,
select Off.
"Preferences" on page 123
U
The printer driver is not installed
properly (Windows).
Is the icon for this printer displayed in the
o
Devices and Printers/Printer/Printers and
Faxes folder?
❏
Yes
The printer driver is installed. See "The printer is
not connected correctly to the computer" on the
next page.
❏
No
The printer driver is not installed. Install the
printer driver.
Problem Solver
Does the printer port setting match the
o
printer connection port?
Check the printer port.
Click the Port tab in the printer Properties dialog and
check the option selected for Print to following
port(s).
❏
USB:USBxxx (x stands for the port number) for
the USB connection
❏
Network: The correct IP address for the network
connection
If it is not indicated, the printer driver is not installed
correctly. Delete and reinstall the printer driver.
"Uninstalling Software" on page 27
U
The printer driver is not installed
properly (Mac OS X).
Is the printer added to the printer list?
o
Click the Apple menu - System Preferences -
Printers & Scanners (or Print & Fax).
If the printer name is not displayed, add the printer.
The printer is not communicating
with the computer.
Is the cable plugged in properly?
o
Confirm that the interface cable is securely connected
to both the printer port and the computer. Also, make
sure the cable is not broken nor bent. If you have a
spare cable, try connecting with the spare cable.
Does the interface cable specification match
o
the specifications for the computer?
Make sure the interface cable specifications match
the specifications for the printer and the computer.
"System Requirements" on page 182
U
When using a USB hub, is it being used
o
correctly?
In the USB specification, daisy-chains of up to five USB
hubs are possible. However, we recommend that you
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are
using, the operation of the printer may become
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.
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