Nortel 2001 User Manual page 55

Troubleshoot Virtual Office
When using Virtual Office, you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office (Part 1 of 2)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Locked from Login
Permission Denied (1)
Permission Denied (3)
Probable Cause
Remote IP Phone is active
(not idle).
ACD IP Phone is logged
in.
Make-Set-Busy is inactive
on ACD IP Phone.
Incorrect User ID entered.
User ID is not in
Gatekeeper database.
Incorrect User ID entered.
Incorrect User ID entered.
User ID in Gatekeeper
database points to
originating Succession
Call Server.
Three failed attempts to
enter the correct Station
Control Password.
Remote telephone has no
Station Control Password.
Incorrect User ID entered.
Remote telephone has no
Station Control Password.
Additional features
Actions
Wait for remote telephone
to become idle and try
again.
Log out of ACD IP Phone
before initiating Virtual
Office from another IP
Phone.
Set Make-Set-Busy active
on ACD IP Phone.
Enter correct User ID.
Notify local system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify local system
administrator.
Wait one hour for the lock
to clear automatically, or
notify local system
administrator to clear
lock.
Notify local system
administrator.
Enter correct User ID.
Notify local system
administrator.
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