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Nortel 2001 User Manual

Nortel 2001 User Manual

Nortel networks user guide ip phone 2001
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Nortel Networks Communication Server 1000
IP Phone 2001
User Guide

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Summary of Contents for Nortel 2001

  • Page 1 Title page Nortel Networks Communication Server 1000 IP Phone 2001 User Guide...

  • Page 3: Revision History

    Revision history September 2004 Standard 2.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. June 2004 Standard 1.00. This document is issued to support Nortel Networks Communication Server 1000 Release 4.0. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the IP Phone 2001 ......9 Basic features ........9 Telephone controls .
  • Page 6 Contents Make a System Speed Call ......37 Answer a call ........38 While on an active call .
  • Page 7 Use Radio Page ........64 Additional features ....... . 67 Virtual Office .
  • Page 8 Contents...

  • Page 9: About The Ip Phone 2001

    About the IP Phone 2001 The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 10: Telephone Controls

    About the IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye). (Line)
  • Page 11 LCD display screen. Press the Navigation items: (Services) • • • About the IP Phone 2001 Goodbye key to terminate an Hold key to put an active call Line (DN) key to return to Message (Inbox) Navigation...
  • Page 12 Note 1: Press the Services from any menu or menu item. Note 2: The Password Admin menu may not be available on your IP Phone 2001. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature.

  • Page 13: Telephone Display

    Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information. •...

  • Page 14: Call Features And Flexible Feature Codes

    About the IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software.
  • Page 15 7. Use the keypad to enter the new password. 8. Press the Select key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator. keys to scroll and...

  • Page 16: Connect The Ip Phone 2001 Components

    Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
  • Page 17 Connect the IP Phone 2001 components Figure 3: IP Phone 2001 connections...

  • Page 18: Configure Options On The Ip Phone 2001

    Password Admin administrator to change the Station Control Password. • Virtual Office Login menus are listed when an IP Phone 2001 Class of Service is set for Virtual Office and Branch Office. For more information, see page 67. Note: The Password Mode menus may not be available on your IP Phone 2001.

  • Page 19: Use The Telephone Option Menu

    Use the Telephone Option menu To use the Telephone Option menu: (Services) Configure options on the IP Phone 2001 1. Press the Services 2. Press the Navigation highlight Telephone 3. Press the Select key. 4. Press the Navigation highlight an option (for example, Language...).

  • Page 20: Adjust Volume

    Configure options on the IP Phone 2001 Adjust volume To adjust the volume, press the adjustment... from the Telephone Option following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust Ringer volume: Services key and select menu. Choose one of the 1.
  • Page 21 To adjust Handset listen volume: Configure options on the IP Phone 2001 4. Choose one of the following: — Press the Select volume level and return to the Telephone Option — Press the Cancel existing settings. 1. Press the Navigation highlight Handset listen.
  • Page 22 Configure options on the IP Phone 2001 To adjust On-hook dialing/listen volume: 1. Press the Navigation highlight On-hook dialing/listen. 2. Press the Select key. 3. To increase or decrease the dialing/listen volume, choose one of the following: — Press the Lower/Higher —...
  • Page 23 To adjust the Buzzer volume: Configure options on the IP Phone 2001 1. Press the Navigation highlight Buzzer. 2. Press the Select key. 3. To increase or decrease the buzzer volume, choose one of the following: — Press the Lower/Higher —...

  • Page 24: Adjust Display Screen Contrast

    Configure options on the IP Phone 2001 Adjust display screen contrast To adjust the LCD display screen contrast, press the select Contrast adjustment To adjust display screen contrast: from the Telephone Option 1. To increase or decrease the display contrast level, choose one of the following: —...

  • Page 25: Select A Language

    Services key and select Option menu. To select a language: Deutsche Configure options on the IP Phone 2001 Language… from the 1. Press the Navigation highlight the desired language (for example, German [Deutsche]). Choose one of the following: —...

  • Page 26: Select Date/Time Format

    Configure options on the IP Phone 2001 Select Date/Time format There are several Date/Time formats. Formats are based on the 12-hour clock and the 24-hour clock.To select a date/time format, press the Services key and select To select a date/time format: Date/Time…...

  • Page 27: Select Local Dialpad Tone

    Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. To choose a local dialpad tone, press the Local DialPad Tone from the To select Local DialPad Tone: Configure options on the IP Phone 2001 Services Telephone Option menu. 1. Press the...

  • Page 28: Select Ring Type

    Configure options on the IP Phone 2001 Select Ring type The Ring type option sets the telephone’s ring tone. To choose a ring type, press the Services Option menu. To choose a ring type: Ring type 3 key and select Ring type…...

  • Page 29: View Set Information

    Hardware ID of the IP Phone • Current firmware version To view set information, press the Telephone Option To view set information: Configure options on the IP Phone 2001 Services key and select menu. 1. Press the Navigation through the list containing set information.

  • Page 30: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2001. Use Off-hook dialing (Goodbye) Use On-hook dialing (Line) 1. Lift the handset.
  • Page 31 3. Dial the number when the dial tone 4. When the called party answers, lift the 5. To terminate the call, choose one of the (Goodbye) sounds. handset. following: — Replace the handset into the cradle. — Press the Goodbye Make a call key.

  • Page 32: Use Predial

    Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: (Line) To edit a Predial number: 1. Without selecting the enter the number to be dialed. 2. Press the Line (DN) key to dial the number.
  • Page 33 Make a call 3. Press the Line (DN) key to dial the number. (Line)

  • Page 34: Activate Ring Again

    Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notification: 1.

  • Page 35: Redial Last Number Called

    To deactivate Ring Again before notification: Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: (Line) (Line) (Line) Choose one of the following: —...

  • Page 36: Use Speed Call

    Make a call Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller The triangular icon flashes, indicating programming mode.

  • Page 37: Make A System Speed Call

    Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 3. Dial the Speed Call automatically dial the number. 1. Lift the handset. 2.

  • Page 38: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to answer a call.

  • Page 39: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

  • Page 40: Use Timed Reminder Recall

    While on an active call To return to the original call, if the transfer is incomplete: (Line) Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate Timed Reminder Recall: 2.
  • Page 41 If the transferred call is not answered, your telephone rings: (Goodbye) While on an active call — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. 1. Lift the handset to reconnect to the original caller.

  • Page 42: Use Call Park

    While on an active call Use Call Park Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A Extension can be set to automatically park most calls.
  • Page 43 To retrieve a parked call: While on an active call 1. Lift the handset. 2. Press the Park key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant.

  • Page 44: Record A Calling Party Number

    While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1.

  • Page 45: Trace A Malicious Call

    Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To activate Call Trace: While on an active call 1.

  • Page 46: While Away From Your Desk

    While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN).

  • Page 47: Use Internal Call Forward

    To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To activate Internal Call Forward: To deactivate Internal Call Forward: While away from your desk...

  • Page 48: Use Remote Call Forward

    While away from your desk Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone.
  • Page 49 To deactivate Remote Call Forward: While away from your desk 7. Press the key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.

  • Page 50: Secure Your Telephone

    While away from your desk Secure your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your “Security features” on page 14. To lock your telephone: (Goodbye) To unlock your telephone: Station Control Password, please refer to 1.
  • Page 51 3. Dial your 4. Choose one of the following: (Goodbye) While away from your desk Station Control — If dialing locally, press the key. — If dialing the FFC remotely, dial your Password. Goodbye...

  • Page 52: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself.
  • Page 53 Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the Line (DN) key to return to your original call (Line)

  • Page 54: Use Group Call

    Talk with more than one person Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension.
  • Page 55 Talk with more than one person To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

  • Page 56: Work Without Interruption

    Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: 1.

  • Page 57: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Call Page: (Goodbye) Additional call features...

  • Page 58: Charge A Call Or Charge A Forced Call

    Additional call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: To charge a call in progress: 1.
  • Page 59 (Line) To charge a call to an account when you transfer a call: Additional call features 3. Dial the charge account number. 4. Press the Line (DN) key to return to the call. 1. Press the Transfer placed on hold. 2.
  • Page 60 Additional call features To charge a call to an account when you add someone to a conference call: 1. Press the Conference placed on hold. 2. Dial the Call Detail Recording 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference.

  • Page 61: Use Enhanced Override

    Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 62: Use Forced Camp-On

    Additional call features Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: To answer a call camped-on to your extension: You receive a busy signal after dialing a telephone number.

  • Page 63: Override A Busy Signal

    Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: To end the connection: (Goodbye) Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.

  • Page 64: Use Radio Page

    Additional call features Use Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): (Goodbye) 1.
  • Page 65 To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN).
  • Page 66 Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.

  • Page 67: Additional Features

    Virtual Office by the IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2001. Note 3: When used as the remote telephone, the IP Phone 2001 can activate only an IP Phone 2001 for Virtual Office.
  • Page 68 Additional features 4. Enter your User ID (for example, your DN including the access code) at the prompt. Note: This must be an ESN number. 5. Press the Select key. 6. At the prompt, enter the home Control Password Note 1: If the User ID is not found locally, the message “Locating Remote Server”...

  • Page 69: Virtual Office On Your Remote Telephone

    Additional features Virtual Office on your remote telephone Figures 4 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 4: Logged on to an IP Phone 2001 using an IP Phone 2001 Figure 5: Logged on to an IP Phone 2001 using an...
  • Page 70 Additional features Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2004 Figure 7: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys.

  • Page 71: Virtual Office On Your Office Telephone

    Additional features Virtual office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A Logged Out message displays on your telephone alerting you that your office telephone is being used for Virtual Office.

  • Page 72: Virtual Office Logout

    2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to log in to another IP Phone. 1. Press the Services 2. Press the Navigation highlight Virtual Office 3.
  • Page 73 Table 1: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2) Invalid ID (3) Probable Cause Remote IP Phone is active (not idle). ACD IP Phone is logged in. Make-Set-Busy is inactive on ACD IP Phone.
  • Page 74 Incorrect User ID entered. Attempt to log in to a remote IP Phone 2002, IP Phone 2004, or IP Softphone 2050 from an IP Phone 2001 (some restrictions apply). Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.
  • Page 75 Table 1: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Permission Denied Server Unreachable Server Unreachable Probable Cause Incorrect User ID entered. Incorrect Station Control Password entered. Network problem. Network problem. Additional features Action Enter correct User ID. Select Retry, and try again with the correct Station Control Password.

  • Page 76: Media Gateway 1000B

    Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. (Services) Resume Normal Mode 1. Press the Services 2.

  • Page 77: Resume Normal Mode

    Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. (Services) 1.
  • Page 78 Additional features Troubleshoot MG 1000B When you use MG 1000B, error messages may display on–screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshoot MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) Probable Cause...

  • Page 79: Hospitality Features

    Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 80 Hospitality features To quit an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 81: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator. Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate Internal Call Forward...
  • Page 82 Flexible Feature Codes (FFCs)

  • Page 83: Terms You Should Know

    Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz.

  • Page 84: Information Display

    Interrupted dial tone A broken or pulsed dial tone, heard when you access some features on your telephone. Message (Inbox) A fixed key on the IP Phone 2001 that connects to your voice messaging system when the key is pressed.
  • Page 85 Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
  • Page 86 Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features.
  • Page 87 Terms you should know Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.
  • Page 88 Terms you should know...

  • Page 89: Index

    Index About the IP Phone 2001 9 Answer a call 38 Attendant 83 Automatic Wake-Up 79 Basic features 9 Call features and Flexible Feature Codes 14 Call Forward 46 Call Page 57 Call Page Connect 57 Call Park 42 Call party information 83...
  • Page 90 Index Local DialPad Tone 27 Make Set Busy 56 Malicious call trace 45 Media Gateway 1000B 76 Meet-me page 64 Message key 11, 84 Message waiting indicator 12, 85 Navigation keys 11, 85 Off-hook 85 Off-hook dialing 30 On-hook dialing 30 Override 61 Override a busy signal 63 Page Meet-me code 64...
  • Page 91 Index phone 71 Virtual Office on your remote telephone 69 Volume adjustment 20 Volume control bar 10...
  • Page 92 Index...

  • Page 94: User Guide

    User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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