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Nortel IP Phone 2001 User Manual

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Nortel Communication Server 1000
IP Phone 2001
User Guide

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Summary of Contents for Nortel IP Phone 2001

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2001 User Guide...

  • Page 3: Revision History

    Revision history March 2006 Preliminary 4.08. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Note: The “Security features” section has a new “Secure communication” subsection. The “View telephone information” section was updated. The LOGOS, copyright, and trademark information were updated.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 2001 ..... . 9 Basic features ........9 Telephone controls .
  • Page 6 Contents Using Speed Call ........31 Making a System Speed Call ......32 Answering a call .
  • Page 7 Using Privacy Release ......57 Using Radio Page ........58 Additional phone features .
  • Page 8 Contents...

  • Page 9: About The Nortel Ip Phone 2001

    About the Nortel IP Phone 2001 The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 10: Telephone Controls

    About the Nortel IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Goodbye). (Line)
  • Page 11 LCD display screen. Press the Navigation items: (Services) • • • About the Nortel IP Phone 2001 Goodbye key to terminate an Hold key to put an active call Line (DN) key to return to Message (Inbox) Navigation...
  • Page 12 Note 1: Press the Services from any menu or menu item. Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key changes, based on the active feature.

  • Page 13: Telephone Display

    Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information. •...

  • Page 14: Call Features And Flexible Feature Codes

    Managing your Station Control Password Secure communications Your IP Phone 2001 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature. If the feature is enabled, a security icon (:) appears on the screen when your call is secured using SRTP (PSK).
  • Page 15 To change your password (SCPW): (Services) About the Nortel IP Phone 2001 1. Press the Services 2. Press the Navigation highlight Password 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt. 5. Press the...
  • Page 16 About the Nortel IP Phone 2001 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.

  • Page 17: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack.
  • Page 18 Connecting the components Figure 3: IP Phone 2001 connections...

  • Page 19: Configuring Options

    Password Admin administrator to change the Station Control Password. • Virtual Office Login menus are listed when an IP Phone 2001 Class of Service is configured for Virtual Office and Branch Office. For more information, see page 61. Note: The...
  • Page 20 Configuring options • “Selecting a Ring type” on page 24 • “Viewing telephone information” on page 25 When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Options menu: (Services) 1. Press the Services 2.

  • Page 21: Adjusting The Volume

    Adjusting the volume To adjust the volume, press the adjustment... from the Telephone Options following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust the volume: Services key and select menu. Choose one of the 1. Press the Navigation highlight one of the following: —...

  • Page 22: Adjusting The Display Screen Contrast

    Configuring options Adjusting the display screen contrast To adjust the LCD display screen contrast, press the select Contrast adjustment To adjust the display screen contrast: Selecting a language The display can show information in any of several languages. To choose a language, press the Services Telephone Options...

  • Page 23: Selecting Date/Time Format

    To select a language: Deutsche Selecting date/time format There are several date/time formats, based on the 12-hour clock or the 24-hour clock. To select a date/time format, press the select Date/Time… from the To select a date/time format: 1. Press the Navigation highlight the desired language (for example, German [Deutsche]).

  • Page 24: Selecting Local Dialpad Tone

    Configuring options Selecting local dialpad tone Use the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you press them. Your choices are: • Dual Tone Multi-Frequency (DTMF) sounds • a single tone •...

  • Page 25: Viewing Telephone Information

    To select a ring type: Ring type 3 Viewing telephone information The Set Info option displays the following telephone-specific information: • General Information • Set IP Information • Ethernet Information • Server Information To view telephone information, press the Telephone Options, and then select 1.

  • Page 26: Making A Call

    Making a call To view telephone information: Making a call This section describes the various methods that you can use to make a call: • “Using off-hook dialing” on page 26 • “Using on-hook dialing” on page 27 • “Using Predial” on page 28 •...

  • Page 27: Using On-Hook Dialing

    (Goodbye) Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. (Line) 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye 1.

  • Page 28: Using Predial

    Making a call (Goodbye) Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: (Line) (Goodbye) 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. —...

  • Page 29: Activating Ring Again

    To edit a Predial number: (Line) Activating Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 30: Using Last Number Redial

    Making a call To call a Ring Again party when you receive notification: To deactivate Ring Again before notification: Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. 2. Choose one of the following: —...

  • Page 31: Using Speed Call

    To use Last Number Redial with the handset: (Line) To use Last Number Redial without lifting the handset: (Line) (Line) Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: 1.

  • Page 32: Making A System Speed Call

    Making a call To make a Speed Call: Making a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999).
  • Page 33 To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: — Press the System Speed Call (SScUsr) soft key. — Press the System Speed Call Controller (SScCtl) 3. Dial the Speed Call automatically dial the number. Making a call key.

  • Page 34: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to answer a call.

  • Page 35: While On An Active Call

    While on an active call Use the following features during an active call: • “Placing a call on hold” on page 35 • “Transferring a call” on page 35 • “Using Timed Reminder Recall” on page 36 • “Using Call Park” on page 37 •...

  • Page 36: Using Timed Reminder Recall

    While on an active call To use the Transfer feature to direct a call to a third party: To return to the original call, if the transfer is incomplete: (Line) Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

  • Page 37: Using Call Park

    If the transferred call is not answered, your telephone rings: (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks.
  • Page 38 While on an active call To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To retrieve a parked call: During an active call, press the twice.

  • Page 39: Recording A Calling Party Number

    Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system.
  • Page 40 While on an active call To activate Call Trace: 1. Choose one of the following: — Press the Transfer — Press the Conference 2. Dial the SPRE code enter the Call Trace automatically reconnect. Note: Contact your system administrator for the Call Trace feature SPRE code. soft key.

  • Page 41: While Away From Your Desk

    While away from your desk Use the following features when you are away from your desk; • “Using Call Forward” on page 41 • “Using Internal Call Forward” on page 42 • “Using Remote Call Forward” on page 43 • “Securing your telephone”...

  • Page 42: Using Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.

  • Page 43: Using Remote Call Forward

    Using Remote Call Forward Use Remote Call Forward (from any phone other than your own) to forward your calls to any DN. To activate Remote Call Forward: While away from your desk 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone.
  • Page 44 While away from your desk To deactivate Remote Call Forward: 7. Press the key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.

  • Page 45: Securing Your Telephone

    Securing your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your “Security features” on page 14. To lock your telephone: (Goodbye) To unlock your telephone: While away from your desk Station Control Password, please refer to 1.
  • Page 46 While away from your desk (Goodbye) 3. Dial your Station Control 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FFC remotely, dial your Password. Goodbye...

  • Page 47: Talking With More Than One Person

    Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 47 • “Using Group Call” on page 48 Setting up a conference call Use the Conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone.

  • Page 48: Using Group Call

    Talking with more than one person If the person you attempt to add to the conference is unavailable: (Goodbye) (Line) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1.
  • Page 49 To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: (Goodbye) Talking with more than one person Lift the handset. Press the Goodbye key.

  • Page 50: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: 1.

  • Page 51: Additional Calling Features

    Additional calling features The following calling features are available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you: • “Using Call Page Connect to make an announcement” on page 51 •...

  • Page 52: Charging A Call Or Charging A Forced Call

    Additional calling features (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a call before you dial: To charge a call in progress: 4.
  • Page 53 (Line) To charge a call to an account when you transfer a call: Additional calling features 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4. Press the Line (DN) key to return to the call.
  • Page 54 Additional calling features To charge a call to an account when you add someone to a conference call: 5. Press the Transfer hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer 1.

  • Page 55: Using Enhanced Override

    Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 56: Using Forced Camp-On

    Additional calling features Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: To answer a call camped-on to your extension: You receive a busy signal after dialing a telephone number.

  • Page 57: Overriding A Busy Signal

    Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: To end the connection: (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.

  • Page 58: Using Radio Page

    Additional calling features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): (Goodbye) 1.
  • Page 59 To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN).
  • Page 60 Additional calling features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.

  • Page 61: Additional Phone Features

    Virtual Office by the IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2001. Note 3: When used as the remote telephone, the IP Phone 2001 can activate only an IP Phone 2001 for Virtual Office.

  • Page 62: Logging In To Virtual Office

    Additional phone features Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone: 1. Press the Services 2. Press the Navigation highlight Virtual Office 3. Press the Select soft key. 4. Enter your User ID (for example, your DN including the access code) at the prompt.

  • Page 63: Using Virtual Office On Your Remote Telephone

    Using Virtual Office on your remote telephone Figures 5 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2001 Additional phone features 6. At the prompt, enter the home...
  • Page 64 Additional phone features Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2002 Figure 7: Logged on to an IP Phone 2001 using an IP Phone 2004...

  • Page 65: Using Virtual Office On Your Office Telephone

    Figure 8: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys.

  • Page 66: Logging Out Of Virtual Office

    Additional phone features To regain operation of a telephone being used for Virtual Office: Logging out of Virtual Office To log out from a remote telephone: (Services) Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a.

  • Page 67: Troubleshooting Virtual Office

    Troubleshooting Virtual Office Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2) Invalid ID (3) Additional phone features Probable Cause...
  • Page 68 Incorrect User ID entered. Attempt to log in to a remote IP Phone 2002, IP Phone 2004, or IP Softphone 2050 from an IP Phone 2001 (some restrictions apply). Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.

  • Page 69: Using Media Gateway 1000B

    Table 1: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Permission Denied Server Unreachable Server Unreachable Using Media Gateway 1000B This section provides more information on the following topics: • “Using Test Local Mode” on page 70 • “Using Resume Normal Mode” on page 70 •...

  • Page 70: Using Test Local Mode

    Additional phone features Local Mode If the WAN connection goes down, the telephone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives telephone services from the branch office. When in Local Mode, the telephone displays “LOCAL MODE.” Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls).

  • Page 71: Troubleshooting Mg 1000B

    Troubleshooting MG 1000B MG 1000B can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshooting MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) Additional phone features 2.

  • Page 72: Using Hospitality Features

    Using Hospitality features Using Hospitality features Use the following Hospitality features for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 73 To quit an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) Using Hospitality features 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 74: Using External Server Applications

    Using External Server Applications Using External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 75: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator. Table 3: FFCs Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate...
  • Page 76 Flexible Feature Codes (FFCs)

  • Page 77: Terms You Should Know

    Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz.

  • Page 78: Information Display

    Interrupted dial tone A broken or pulsed dial tone, heard when you access some features on your telephone. Message (Inbox) A fixed key on the IP Phone 2001 that connects to your voice messaging system when the key is pressed.
  • Page 79 Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
  • Page 80 Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features.
  • Page 81 Terms you should know Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.
  • Page 82 Terms you should know...

  • Page 83: Index

    Index About the IP Phone 2001 9 Answer a call 34 Attendant 77 Automatic Wake-Up 72 Basic features 9 Call features and Flexible Feature Codes 14 Call Forward 41 Call Page 51 Call Page Connect 51 Call Park 37 Call party information 77...
  • Page 84 Index Line key 10 Local DialPad Tone 24 Make Set Busy 50 Malicious call trace 39 Media Gateway 1000B 69 Meet-me page 58 Message key 11, 78 Message waiting indicator 12, 79 Navigation keys 11, 79 Off-hook 79 Off-hook dialing 26 On-hook dialing 27 Override 55 Override a busy signal 57...
  • Page 85 Index phone 65 Virtual Office on your remote tele- phone 63 Volume adjustment 21 Volume control bar 10...
  • Page 86 Index...

  • Page 88: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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