Trouble Shooting - Realfires RF1200TW Installation Manual

Trouble Shooting

Problem
ON/OFF Button
(front panel) does
not work (no spark
noise)
ON/OFF Button
(remote) does not
work (no spark
noise) but front
panel does
Fire is sparking then
locks out
Pilot flame starts but
spark keeps going
Pilot ignites but main
flame does not
Fire goes out
Fan does not
operate
* If the fire fails to ignite after 3 attempts, turn off the power and gas if possible and arrange a service
call or contact the installer if fire is new.
Possible Cause
Mains Power Disconnected
Gas Control locked out
Faulty control
Button not held for 1 second
Flat batteries
Signal interference
Faulty remote
Faulty receiver
Gas control locked out
Button not held for 1 second
Air in gas pipe
Gas supply turned off/empty
Faulty flame rod
Dirty gas in bottles (LPG/Pro)
Faulty gas control
Gas Supply turned off or empty
Power supply turned off
Accidental operation of remote
control
Flat batteries in remote control
Faulty receiver
Faulty fan or wiring
Remedy
Check mains supply and isolating switch
Press ON/OFF button twice to reset*
Service call
Hold button for at least one second
Replace batteries
Move to another part of room
Replace remote control
Service call
Press ON/OFF button twice to reset *
Hold button for on second
Purge gas pipes *
Turn on gas supply or change bottles *
Service call
Replace or change over gas bottles
Service call
Check gas supply or change/replace bottles
Check power is on
Check location of remote control
Replace batteries
Service call
Service call
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