Troubleshooting - Lindy SC5-4xIP User Manual

Troubleshooting

Global network users are unable to contact the SC-xIP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control
• If the SC5-4xIP is situated behind a firewall, check that the relevant ports are
through the firewall
being allowed
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version
admin user has been configured on the SC5-4xIP.
section.
and are being correctly routed.
(download a new one) or only the
0