General Troubleshooting - i-SENS CareSens N Pop Owner's Booklet

The temperature during the test was above
the operating range.
> Move to an area where the temperature is
within the operating range (5-50°C/41-
122°F) and repeat the test after the meter
and test strips have reached a
temperature within the operating range.
The temperature during the test was below
the operating range.
> Move to an area where the temperature is
within the operating range (5-50°C/41-
122°F) and repeat the test after the meter
and test strips have reached a
temperature within the operating range.
Note: If the error messages persist, contact the Spirit
Healthcare 24/7 Freephone Support Line at 0800 881 5423 or
go to www.spirit-healthcare.co.uk.
44 www.i-sens.com

General Troubleshooting

Problem
• C heck whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
The display is blank
inserted completely into the test
even after inserting
strip port.
a test strip.
• C heck if the appropriate test strip
was used.
• C heck whether the batteries are
inserted with the '+' side facing up.
• R eplace the batteries.
• C heck if the confirmation window is
The test does not
filled completely.
start even after
applying the blood
• R epeat the test after inserting a new
sample on the strip.
test strip.
• R epeat the test after inserting a new
test strip.
The test result
doesn't match the
• C heck the expiration date of the
way you feel.
test strip.
• P erform control solution test.
Note: If the problem is not resolved, please contact the Spirit
Healthcare 24/7 Freephone Support Line at 0800 881 5423 or
go to www.spirit-healthcare.co.uk.
Troubleshooting
www.spirit-healthcare.co.uk 45