Troubleshooting - Datalogic QD 2300 QuickScan L Quick Reference Manual

Troubleshooting

Troubleshooting
Problem
Nothing happens when
the scan button is
pulled.
Laser comes on, but
barcode does not
decode.
Barcode reading ability
has degraded.
Barcode is decoded but
not transmitted to the
host.
Quick Reference Guide
Possible Cause
No power to the scan-
ner.
Interface or power
cables are loose.
Scanner not pro-
grammed for correct
barcode type.
Barcode label is
unreadable.
Distance between
scanner and barcode
is incorrect.
Scan Window has
become scratched or
contaminated with
dust.
Scanner not pro-
grammed for the cor-
rect host type.
For detailed troubleshooting, refer
to the Product Reference Guide
(PRG).
NOTE
Possible Solutions
Check system power.
Ensure power supply is
connected.
Ensure all cable connec-
tions are secure.
Ensure scanner is pro-
grammed to read the type
of barcode scanned. Refer
to the Product Reference
Guide (PRG) for more
information.
Check the label to ensure
it is not defaced. Try scan-
ning another barcode
type.
Move scanner closer to or
further from the barcode.
Replace window as
instructed in this guide.
Scan the appropriate host
type barcode. Refer to the
Product Reference Guide
(PRG) for more informa-
tion.
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