Troubleshooting - Datalogic MAGELLAN 1500i Quick Reference Manual

TROUBLESHOOTING

If the scanner is not operating properly, the following checks should be
performed:
PROBLEM
Scanner does not
power on
No communication
with the host
The scanner will not
read bar codes at all,
or reads poorly
a. Reading of the various bar code symbologies can be independently
enabled or disabled in the scanner.
If the scanner still does not function properly, consult the Product
Reference Guide (PRG) or contact your local supplier or Datalogic
Customer Support Services.
Exchange the power supply with a known good
power supply and retest operation.
If an RS-232 cable is used on a scanner
configured for USB, powerup will not occur
because the scanner will be waiting for
enumeration from the host.
As a workaround, hold the scanner's button
down, then apply power. Release the button when
the green light comes on. The scanner will power
up with limited scanning, which will allow you to
scan programming labels to reconfigure the
scanner to the desired interface.
Verify the interface cable is securely attached to
the host and the scanner. Consult your technical
support personnel or refer to your host system
manual to verify the proper interface type, cable
and connection port(s) for the scanner.
Check that the bar codes are of sufficient quality
to be recognized by the scanner. Wrinkled,
smudged, or torn labels can cause the scanner to
not read at all. Scan known-good labels of an
active symbology a to check the scanner's read
operation.
Make sure the window is clean.
SOLUTION
QUICK REFERENCE GUIDE
15