VeriFone VX 820 Duet Installation Instructions Manual
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VeriFone VX 820 Duet Installation Instructions Manual

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Welcome to your
new terminal
Verifone VX 820 DUET
EFTPOS New Zealand Limited is a Verifone company
VX820DUET_1.1_240215

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Summary of Contents for VeriFone VX 820 Duet

  • Page 1 Welcome to your new terminal Verifone VX 820 DUET EFTPOS New Zealand Limited is a Verifone company VX820DUET_1.1_240215...
  • Page 2 Welcome to your new terminal...

  • Page 3: Installation Instructions

    You’re only a few simple steps away from a whole new payment experience. Don’t worry - it is pretty quick and easy - just follow the instructions provided in this booklet, and you’ll have your new terminal up and running in no time. Installation Instructions Terminal User Guide Terminal Care Guide...
  • Page 4 Verifone VX 820 DUET Installation Instructions...

  • Page 5: What Is Enclosed

    Unplug the telephone line or Ethernet cable from the wall socket or the router • Pack the terminal and all cables into the carton your new VX 820 DUET arrived in, ready to return via courier Step 2 - Plugging in your Verifone VX 820 DUET •...
  • Page 6 4 If an error occurs and you are unable to log onto your VX 820 DUET please contact our Technical Support Team on 0800 EFTPOS (0800 338 767), option 2.
  • Page 7 Verifone VX 820 DUET Terminal User Guide...

  • Page 8: Important Buttons

    Verifone VX 820 DUET - Terminal User Guide Go to www.eftpos.co.nz/mynewterminal to print a one page Quick User Guide that can be displayed in your back office for quick reference Important buttons Logon Changing Paper Rolls • • Select ‘Menu’...

  • Page 9: Reprint Receipt

    Purchase & Cash Out (debit card) Refund • • Select ‘Menu’ Select ‘Menu’ • • Select ‘Purchase/Cash’ Select ‘Refund’ • • Type in Purchase amount and select Type in Refund Amount and press ‘Accept Amount’ or press green green ENTER key ENTER key •...

  • Page 10: Settlement Inquiry

    • Settlement Inquiry The Purchase, Cash Out, Refund and Tip totals will be displayed on screen Prints out a settlement receipt with current • Press the green ENTER key daily totals: • • Terminal will prompt to ‘PRINT Select ‘Menu’ TOTALS?’.

  • Page 11: Pre-Authorisation Completion

    Pre-Authorisation Pre-Authorisation Cancellation • • Select ‘Menu’ Select ‘Menu’ • • Scroll up or down until ‘Pre-Auth’ is Scroll up or down until Pre-Auth is displayed displayed • • Select ‘Pre-Auth’ Select ‘Pre-Auth’ • • Select ‘Pre-Auth’ from options Select ‘Cancellation’ •...

  • Page 12: Mail Order Telephone Order (Moto)

    • Mail Order Telephone Order Scroll up or down until ‘Menu Settings’ (MOTO) is displayed • • Select ‘Menu Settings’ Select ‘Menu’ • Scroll up or down until ‘MOTO’ is Menu Settings – Change Order of displayed Options • • Select ‘MOTO’...
  • Page 13 Verifone VX 820 DUET Terminal Care Guide...

  • Page 14: Environment And Location

    PIN Pad to fall cord and communication cables in a walkway or place it across the floor Cabling - VX 820 DUET • The power cable plugs into the side of Do not use the terminal where there...

  • Page 15: Chip Card Reader

    EFTPOS New Zealand To order paper rolls, cleaning cards or other available accessories go to www.eftpos.co.nz/shop-product-list/ or call 0800 EFTPOS, Option 4. A list of available accessories for the VX 820 DUET can be found on page 24.
  • Page 16 Verifone VX 820 DUET Key Differences...

  • Page 17: Key Differences

    • Key Differences ‘Open Report’ no longer exists in the Pre-Auth menu. This is because all Your new terminal is connected to our new Pre-Auths are stored on the network next generation network. There are some rather than on the terminal. key differences in the operation of your In-line Tipping on the terminal terminal that you need to be aware of.
  • Page 18 MOV – Manual Offline Vouchers day, you will not notice any changes to the settlement deposit into your bank account. Debit Manual Offline Vouchers (MOV) will no longer be offered as a service. These If you choose to install your new terminal have been replaced with the improved during your trading day, both your old &...
  • Page 19 Verifone VX 820 DUET EOV - Electronic Offline Vouchers...
  • Page 20 Electronic Offline Vouchers (EOV) allow terminal faults or is unable to go online, you to process transactions offline if your to upload the stored EOV transactions. The card number on the customer copy is terminal is unable to go online to authorise transactions.
  • Page 21 What do I do if my terminal faults or Your copy of the EOV receipt must be • becomes inoperable while it has stored retained in a secure locked location for 12 months. This will enable you EOV transactions in it? to provide a copy if requested by the You should contact your Merchant Acquiring cardholder’s bank and also obtain...
  • Page 22 What is the maximum amount per What happens if the customer doesn’t transaction that can be processed in sign the EOV receipt? EOV mode? If the terminal prompts for signature capture, a signature must be obtained The maximum amount per transaction in for the transaction to be deemed to be EOV mode is $300.
  • Page 23 Verifone VX 820 DUET Terminal Accessories...
  • Page 24 A1370 - A8429 - PAPER ROLLS SPLASH PROTECTOR A8430 - VX 820 PIN PAD A8514 - POLE STAND VX 820 PRIVACY SHIELD ORDER CODE ITEM PRICE (excl. GST) A8428 VX 820 Gel Screen Protector $20.00 A8430 VX 820 PIN Pad Pole Stand $110.00 A8429 VX 820 PIN Pad Splash Protector...

  • Page 25: Help And Support

    Help & Support...

  • Page 26: How To Contact Us

    How to contact us The below table will assist you in directing any queries to the appropriate teams. SERVICE CONTACT Call us on 0800 EFTPOS, Option 4 or email Eftpos terminal billing or invoice requirements us at accounts@eftpos.co.nz Call us on 0800 EFTPOS, Option 2 or email Eftpos terminal not working us at enquiries@eftpos.co.nz...
  • Page 28 0800 EFTPOS 0800 338 767 www.eftpos.co.nz EFTPOS New Zealand Limited is a Verifone Company...

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