VeriFone VX 820 DUET Reference Manual
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VeriFone VX 820 DUET Reference Manual

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VX 820 DUET
Reference Guide
VeriFone Part Number DOC282-014-EN-A, Revision A

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Summary of Contents for VeriFone VX 820 DUET

  • Page 1 VX 820 DUET Reference Guide VeriFone Part Number DOC282-014-EN-A, Revision A...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Modem ........... . . 23 VX 820 DUET Base Dimensions ....... . . 23 VX820 PIN Pad Dimensions .
  • Page 4 Cleaning the VX 820 DUET ........

  • Page 5: Preface

    Use this guide as the primary source of information for setting up and installing the VX 820 DUET. Audience This guide provides a simple description of the VX 820 DUET’s features as well as basic information for the device’s installation and configuration. Organization...

  • Page 6: Related Documentation

    REFACE Related Documentation Related To learn more about VX 820 DUET, refer to the following set of documents: Documentation VX 820 Certifications and Regulations Sheet VPN - DOC282-001-EN-A VX 820 Quick Installation Guide VPN - DOC282-002-EN-A VX 820 Installation Guide...

  • Page 7: Guide Conventions

    The pencil icon is used to RS232-type devices do not work NOTE highlight important information. on the VX 820 DUET communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data.

  • Page 8: Acronym Definitions

    Personal Identification Number Point-of-Sale Random Access Memory RJ45 Registered Jack 45 RS232 Recommended Standard 232 Security Access Module SDIO Secure Digital Iput/Output Smart Card (Integrated Chip Card) UART Universal Asynchronous Receiver-Transmitter Universal Serial Bus VX 820 DUET R EFERENCE UIDE...

  • Page 9: Hapter

    This chapter provides a brief description of the VX 820 DUET. VX 820 DUET The VX 820 DUET is a complimentary solution for the VX 820. The VX 820 takes the most usable and ergonomic hand-held PIN pad payment device and takes it to a new level by adding a color touchscreen display, a larger keypad, and integrated contactless capability.
  • Page 10 ERMINAL VERVIEW Features at a Glance Table 3 VX 820 DUET Features Feature Description Applications Verix-Ported Applications • SoftPay • Custom developed applications • Firmware Printer firmware can be upgraded by downloading a new • firmware file to the VX 820.

  • Page 11: Hapter

    Do not use the VX 820 DUET outdoors. CAUTION The VX 820 DUET is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.

  • Page 12: Electrical Considerations

    Do not use the VX 820 DUET near water or in moist conditions. WARNING Due to risk of shock or damage, do not use the VX 820 DUET near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

  • Page 13: Examining The Vx 820 Duet Features

    PIN PAD PORT USB PORT Figure 1 VX 820 DUET Features The VX 820 DUET includes the following features: • The PIN pad Cradle where the VX 820 is placed. • A Power Socket where the power cable is plugged.

  • Page 14: Connecting The Vx 820 Duet Base To A Vx 820 Pin Pad

    Connecting the VX 820 DUET Base to a VX 820 PIN Pad Connecting the Connect the VX 820 DUET to the VX 820 using the following steps: VX 820 DUET Unscrew the latch on the upper-right corner of the rear VX 820’s back then Base to a VX 820 slide it open.
  • Page 15 Base first before the power supply can be plugged in. The VX 820 DUET does not have an LED to indicate if it is powered on. To verify if the connection is working and the unit is indeed powered on, use the backlight of the VX 820’s LCD as a reference.

  • Page 16: Installing A Paper Roll

    ETUP Installing a Paper Roll Installing a A fast, quiet integrated thermal printer (ITP) is built into the VX 820 DUET Base. Paper Roll Before you can process transactions in the VX 820 PIN Pad that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
  • Page 17 To prevent damaging the print roller, always gently press down on the paper roll cover to close it. Tear the paper off against the serrated strip in the printer. Figure 8 Closing Paper Door VX 820 DUET R EFERENCE UIDE...

  • Page 18: Managing Cable Connections

    ETUP Managing Cable Connections Managing Cable The VX 820 DUET has five ports to facilitate different types of cable connections: Connections Phone Line Connection Ethernet Connection Direct USB Connection RS232 Connection Serial PIN pad Port Connection Serial PIN pad Port Connect the VX 820 PIN Pad to to the DUET Base through the PIN pad port.

  • Page 19: Ethernet Connection

    Connect one end of the ethernet cable to the appropriate port at the back of the DUET Base and the other into its corresponding socket. Figure 11 VX 820 DUET Connected via Ethernet Cable Direct USB Connect the VX 820 to other USB enabled devices such as a bar code reader Connection with a standard USB cable through the DUET Base connection ports.

  • Page 20: Rs232 Connection

    WARNING Do not plug the power pack into an outdoor outlet or operate the VX 820 DUET outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.

  • Page 21: Hapter

    Verix Terminal Manager is used exclusively by those responsible for configuring, deploying, and managing on-site VX 820 device installations. Since VX 820 DUET is used with the VX 820, the Terminal Manager mode for the DUET is dependent...

  • Page 22: Entering Terminal Manager

    Terminal Manager main menu. You can now cycle through all Terminal Manager main menus. Terminal Since VX 820 is mounted to the VX 820 DUET, you can refer to the VX 820 Manager Reference Guide (VPN DOC282-004-EN-A) for the terminal manager mode Changes concerning the VX 820.

  • Page 23: Hapter

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 820 DUET. Specifications The following specifications describe the VX 820 DUET physical and electrical characteristics. Model VX 820 DUET Power Pack Output rated: 9.3V DC 4A LPS Power Input rated: 100 - 240V AC, 50/60 Hz;...

  • Page 24: Environmental, Regulatory, And Performance Specifications

    PECIFICATIONS Environmental, Regulatory, and Performance Specifications Environmental, The VX 820 DUET meets all the necessary environmental, regulatory, and Regulatory, and performance standards for its intended use and expected market. VeriFone Performance recognizes its responsibility to minimize the environmental impacts of its Specifications operations and products.

  • Page 25: Hapter

    To clean the unit, use a clean cloth slightly dampened with water and a drop or 820 DUET two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section).
  • Page 26 Cleaning the VX 820 DUET VX 820 DUET R EFERENCE UIDE...

  • Page 27: Hapter

    VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 820 DUET device and steps you can take to resolve them are listed. The VX 820 DUET comes equipped with tamper-evident labels. The device NOTE contains no user serviceable parts.

  • Page 28: Troubleshooting Fixing An Unresponsive Printer

    Roll.) • Run the system mode printer diagnostic. • If the problem persists, contact your VeriFone distributor or service provider. Fixing a Printer If paper jams inside the printer: Paper Jam Lift the paper door at the bottom of the cradle.

  • Page 29: Hapter

    Before returning the VX 820 DUET to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more VX 820 DUET for repair or replacement (U.S. customers only). NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
  • Page 30 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each VX 820 DUET you return to VeriFone, even if you are returning several of the same model.

  • Page 31: Accessories And Documentation

    Various others, by country: contact your local VeriFone representative or service provider to identify the best power cord for your needs. Documentation To learn more about VX 820 DUET, refer to the following set of documents: VX 820 Certifications and Regulations Sheet VPN - DOC282-001-EN-A...

  • Page 32: Vx 820 Duet R Eference G Uide

    VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 820 DUET Reference Guide VeriFone Part Number DOC282-014-EN-A, Revision A...

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