VeriFone VX520 Operation Procedure
Emv pos terminal for first citizens bank, electronic banking unit
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Also See for VX520:
- Reference manual (190 pages) ,
- Installation manual (64 pages) ,
- User manual (37 pages)
Related Manuals for VeriFone VX520
Summary of Contents for VeriFone VX520
- Page 1 FIRST CITIZENS BANK LIMITED Electronic Banking Unit Operational Procedures For EMV POS Terminal Verifone VX520...
- Page 2 E L E C T R O N I C M E R C H A N T S E R V I C E S Terminal Operational Procedures Guide First Floor, #62 Independence Square, Port of Spain, Trinidad, W.I. Tel: 623-2460 / 62-FIRST / 625-DPOS E-mail: pos@firstcitizenstt.com...
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Page 3: Table Of Contents
T able of Contents Processing the LOGON Function ..........1 Processing a Sale/Purchase Transaction ......2-4 Processing a Debit Card Transaction ..........2 Processing a Credit Card Transaction (Magstrip/Non-Chip) ... 3 Processing a Credit Card Transaction (Chip) ........4 Processing a Balance Inquiry Transaction ........5 Processing a Void/Reversal .......... -
Page 4: Processing The Logon Function
Processing the LOGON Function This function is done at the start of the day or at the start of a shift, depending on the business practices conducted. The terminal should be on its ‘Home Screen’ which reads: - Host Logon - Credit Trans - Debit Trans ... -
Page 5: Processing A Sale/Purchase Transaction
Processing a Sale/Purchase Transaction PROCESSING A DEBIT CARD TRANSACTION Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside Enter SALE AMOUNT and then press the ‘ENTER’ key (Green Key) ... -
Page 6: Processing A Credit Card Transaction (Magstrip/Non-Chip)
PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP) Perform SECURITY CHECKS on the card presented by the customer Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside Enter the last four (4) digits of the credit card number, and then press the ‘ENTER’ key ... -
Page 7: Processing A Credit Card Transaction (Chip)
PROCESSING A CREDIT CARD TRANSACTION (CHIP CARD) Perform SECURITY CHECKS on the card presented by the customer Insert the customer’s card into the slot as follows: Enter SALE AMOUNT and then press the ‘ENTER’ key The terminal’s screen then reads ‘Enter Pin’; the customer must enter their PIN at this time. ... -
Page 8: Processing A Balance Inquiry Transaction
Processing a Balance Inquiry Transaction This function is done on Debit Cards only On the Home Screen, select ‘Debit Trans” by pressing the ‘F4’ key. Select ‘Bal. Inquiry’ by selecting the ‘F3’ key The terminal screen reads ‘Swipe or Enter Account#’ ... -
Page 9: Processing A Void/Reversal
Void/Reversal Function On left bottom end the terminal’s home screen, a downward pointing arrow is shown, press the corresponding purple key. This is the first purple key under the terminal’s screen on the left. The option ‘VOID’ is displayed at the top right of the display screen ... - Page 10 The screen reads ‘Print Cust Copy’ , prompting the merchant to select F1 – Yes F2 – No The receipt is generated once “Yes” is selected and then reads ‘Return Customer Card’ Press “Cancel” ( red key ) to revert to the ‘Home Screen’...
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Page 11: Processing The Reprint Function
REPRINT FUNCTION Select the second purple key under the display screen from the left. The following options are displayed for selection: Last Receipt – F2 Any Receipt –F3 Either of the following scenarios will apply: a. If “Last Receipt” is selected, a copy of the last successful transaction processed at the terminal will be printed. -
Page 12: Running The Audit Report
Running the Audit Report Select the third purple key on the display screen from the left. This is the first key after the ‘ALPHA’ key (blue key in the middle). The following options are displayed for selection: Totals Report – F2 Detail Report –F3 Card Summary –... -
Page 13: Solution To Common Errors
Solutions to Common Errors 1. The terminal may after a period of inactivity or if the (*) pressed, may cause the following to be displayed: Should the above be displayed, press the ‘F3’ key which is next to First Citizens. ... -
Page 14: Tampering With Terminals
Note 1. TAMPERING WITH TERMINALS Verify the identity of any third-party person claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification ... -
Page 15: Contact Information
Contact Information Contact Contact Number Office numbers 627-4POS (627-4767) (Call for paper rolls and technical assistance) Authorisation Department 24/7 623-2460 Call Center – 62 FIRST (623-4778) between 6am -10pm, 7 days a week E-mail pos@firstcitizenstt.com (Email for paper rolls and technical assistance)