VeriFone VX820 DUET Quick Operation Manual
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Also See for VX820 DUET:
- Reference manual (32 pages) ,
- Installation instructions manual (29 pages) ,
- How-to (9 pages)
Table of Contents
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Description of functions
Hold the
contactless card
here to be read
Contactless
card
Base station
Thermal printer
paper compartment
Changing the paper roll on the VX820 DUET base station
VX820 DUET
Quick operation guide
Payment
Please enter amount:
Reversal
clos
Unlocking the
paper compartment
cover
EUR
Tip
Refund
Favourites
Receipt copy
To open, pull up the lock release lever on the paper
compartment. The cover will spring open and can be slid
into the housing. Remove the centre sleeve of the old
paper roll and clear the roll compartment of any dust and
paper debris. Insert the new thermal paper roll as shown in
the illustration. Unroll the end of the paper 5 cm past the
tear-off edge and hold firmly. Close the paper
compartment. The lock must click shut audibly!
Attention! Tear off the receipt paper by pulling downwards.
Colour touchscreen
Individual menu
touch fields for
calling up functions (blue)
Bidirectional
magnetic strip reader
Confirmation key
Correction key
Cancel key
Chip card reader
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Table of Contents
Related Manuals for VeriFone VX820 DUET
Summary of Contents for VeriFone VX820 DUET
- Page 1 Cancel key paper compartment Chip card reader Changing the paper roll on the VX820 DUET base station To open, pull up the lock release lever on the paper compartment. The cover will spring open and can be slid into the housing. Remove the centre sleeve of the old paper roll and clear the roll compartment of any dust and paper debris.
- Page 3 Purchase Cards with chip must in principle be authorised on this terminal via the chip. In the case of a reading error, the terminal will automatically prompt you to read the data by swiping the magnetic strip reader, provided the bank has enabled the card for this. In the case of credit cards with chip the decision is first made during the booking as to whether the customer confirms the payment with signature or PIN number.
- Page 4 Reversal / Tip Reversal Enter TA no. Field Enter Insert card from purchase cashier Remove when receipt prompted Receipt printout Swipe the card through the magnetic strip reader when the display prompts you to do so. A reversal is only possible when no closeout has taken place at the terminal since the booking and no clearing has taken place by the card issuing bank (authorisation centre).
- Page 5 Contactless Purchase - below limit Enter Hold card Receipt amount in front of printout display (optional) The current limit is € 25.00. Purchase - over limit with PIN Enter Enter Hold card Receipt amount in front of printout display Purchase - over limit with signature Enter Hold card Receipt...
- Page 6 Reports End of day / closeout The end of day closeout should be performed once daily. Please note that it will no longer be possible to reverse a previously made payment after the closeout! Field Enter Field End of day statement cashier is printed Total sales (all receipts)
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Page 7: System Functions
System functions Extended diagnostics The extended diagnostics has two functions: 1. To test the electronic connection to the network server. 2. To synchronise data between the terminal and the network server, e.g. adjust from summer to winter time. Field Field Field Enter Upon successful completion,... - Page 8 System functions Change cashier PIN Field Field Enter Feld cashier Administration Field Field Field Enter cashier System Terminal PIN numbers Cashier PIN Enter Re-enter cashier PIN cashier PIN Back to main menu The factory setting for the cashier PIN is: 11 11 11 The PIN should be changed every 90 days for security reasons! Change manager PIN Field...
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Page 9: System Messages
System messages Message Next steps Payment not possible Ask customer to use an alternative payment method. Incorrect PIN Ask customer to check PIN, then start transaction again. Ask customer to use an alternative payment Invalid card method. Card declined Ask customer to use an alternative payment method. - Page 10 Security Checklist for merchant at POS Always compare the signature on the receipt with the one on the card. Please check the validity period of the card with the embossed dates. If only one date is given, this represents the date of expiry. Use the UV security features on credit cards: if no UV security features are visible under UV light, it is highly probable that the card is a fake.
- Page 11 B+S terminal security seal Your terminal actually constitutes an element within the money cycle and should therefore be handled with as much care as a €500 note. B+S terminal security seal Criminals are constantly attempting to open POS terminals in order to gain access to card details and the personal identification numbers (PINs) of cardholders.
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Page 12: Important Telephone Numbers
Important telephone numbers Questions Authorisation services Help +49 (0)69 6630-5555 B+S Card Service Your terminal ID B+S Card Service +49 (0)69 6630-5310 Customer service Always quote this number B+S Card Service GmbH Lyoner Strasse 9 60528 Frankfurt am Main Germany Info@bs-card-service.com www.bs-card-service.com Subject to technical changes...
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