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Troubleshooting Agent Greeting
Restarts
How to change the role of a card
NTPH13AA_maint
•
after a Restore (recommended, but no message is displayed because the
Browser User Interface does not know when Clients Restore is finished.
In case of Restore operation you must wait 2 hours per card.
A Restart differs from a Reboot in that only the Agent Greeting tasks are
deleted and restarted. In many cases, a Restart is enough to recover from
trouble, and much faster than a Reboot (20 seconds versus 2 minutes).
Spontaneous Restart can occur in the following conditions :
•
when the ethernet driver has reported an invalid Ethernet address error
(FF:FF:...:FF) and after a timeout of 3 minutes without receiving any
Multicast frames.
•
after setting Multicast options (see below for some maintenance
commands)
•
Client cards are asked to restart by the Server in order to process a
Restore operation (they are asked to erase their current files before a new
transfer can occur)
•
Client cards are asked to disconnect by the Server while the Server is
doing a Backup (therefore no TUI operation can occur during the
Backup)
To change a card from Unassigned to being the Server - from the BUI assign
a group keycode and reboot.
To change a card from Unassigned to being a Client - from the BUI, click on
"Modify Group/Acquire" and Acquire the card.
3.01
February 2006
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