Transferring Calls - Altigen AltiConsole Manual

To place a call on hold:
While connected to a call, click the Hold button or press Alt+o on the
keyboard.
The call is placed on hold, and the caller will hear music or recorded
greetings (if it is configured by the system administrator) until it is picked
up or you get a ring back.
To pick-up a call on hold:
The call must have a Hold status in the Active Calls list.
To pick up the call, double-click it in the Active Calls list, or select it and
click the Hold button, or select it and press Alt+o.

Transferring Calls

Important:
When the Release IP Trunk Tie Link Automatically check
box is selected in the AltiConsole General setup, the Blind
Transfer and Supervised Transfer buttons will send
"FLASH *" to release a tie trunk if the incoming call is
through an IP tie trunk. See page 32 for more details.
When You Can and Can't Transfer Calls
Transfer functions include blind and supervised transfers, transferring to an
auto attendant, transferring to voice mail, and parking calls. These
functions follow simple rules:
• With the exception of transferring to voice mail or auto attendant, the
call being transferred must be Connected in the Active Calls list. If it's
Ringing, double-click it, to connect to it.
If there is no selection and there is no currently connected call, the first
ringing call is selected.
• You can transfer Connected calls to voice mail or to an auto attendant.
• You cannot transfer calls with a Hold or Hold Pending status.
• You cannot transfer calls involved in a conference call, even if you are
participating in the conference call.
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