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Note: AltiServ maintains a counter for each extension to track login
failures. Up to 8 login attempts are allowed, after which login
will be disabled from 1 to 24 hours (depending on the
Administrator's setting).
Options:
• Save Password - remembers your password for the next time you log
in.
• Monitor group call queue - lets you see calls in a group's queue. See
"Monitoring a Group Call Queue" on page 6.
• Multi-Site Console - allows user to act as AltiConsole operator for
multiple systems. See "Multi-Site Console" on page 7.
Note: Your logon info for the current session is also shown in the Logon
Info tab of the Setup dialog. See "Viewing Your Server,
Extension, and Tenant ID" on page 35.
If you have trouble, check with your system administrator to be
sure you are using a physical extension.
Other AltiServ Settings Apply to AltiConsole
If you have configured your extension settings by way of other AltiWare
system applications such as AltiView, those settings apply when you run
AltiConsole on your extension. For example, if you enable Hands Free
Manual Answer Mode by pressing #82 or #81 on your telephone keypad,
which allows you to answer calls leaving your phone off hook, that setting
is active when you use AltiConsole.
The Hands Free Manual Answer Mode is one setting you'll probably want
to use in a busy environment. See "Hands Free Handling" on page 21.
Monitoring a Group Call Queue
AltiConsole provides the capability to see a group's call queue. During
your session, you will be able to see all calls queued up for your group,
along with waiting times.
Important:
To be able to monitor a group queue, the Operator must be an
agent and belong to the group.
AltiConsole Manual
6
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