Getting Started; Logging In - Altigen AltiConsole Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0

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Getting Started

In order to run AltiConsole, the system server must be up and running.

While the system is running, the data you see in your AltiConsole windows

is refreshed and updated. If the system is stopped in the middle of an

AltiConsole session, you will be prompted to close your session.

When you log in, you are prompted for the following information:

Figure 1. Logging in

Local Server Info:

• Server Address - the IP address of your server

• Server Display Name - name of your server

• Extension Number - your extension number.

• Extension Password - your extension password.

Note: AltiServ maintains a counter for each extension to track login

failures. Up to 8 login attempts are allowed, after which login

will be disabled from 1 to 24 hours (depending on the

Administrator's setting).

H A P T E R

AltiConsole Manual 5

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