Transfer To Auto Attendant; Transfer To Ivr; Transfer To Voice Mail - Altigen AltiConsole Manual

4. After connecting to the destination party, verify that the person wants
to accept the call, and depending on their response, do one of the
following:
• If yes, click the Supervised Transfer button or press Alt+s on the
keyboard again to complete the transfer.
• If no, click the Roll Back button or press Alt+r on the keyboard to
cancel the transfer and return to the original caller.

Transfer to Auto Attendant

You can transfer a connected call to any Auto Attendant as follows.
This function can make use of the default Auto Attendant which is
described in "Configuring AltiConsole Settings" on page 31.
1. Select the Connected call in the Active Calls list.
2. Click the Auto Attendant button or press Alt+u.
3. If you want to transfer the call to the default Auto Attendant, skip to
the next step. If the Auto Attendant ID you want is different from the
default, enter it in the Dial Pad.
4. Click Dial or press Enter on the keyboard.

Transfer to IVR

You can transfer a connected call to any IVR (in AltiContact Manager) as
follows.
This function can make use of the default IVR which is described in
"Configuring AltiConsole Settings" on page 31.
1. Select the Connected call in the Active Calls list.
2. Click the IVR button or press Alt+u.
3. If you want to transfer the call to the default IVR, skip to the next step.
If the IVR ID you want is different from the default, enter it in the Dial
Pad.
4. Click Dial or press Enter on the keyboard.

Transfer to Voice Mail

You can transfer a connected call to the voice mail of any extension. If you
do not select an extension, the caller is transferred to your own voice mail.
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