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Handling Calls
To Transfer Users to their own AltiMail Voice Mailboxes
If a user calls in and wants to be transferred to his or her own voice mailbox,
follow the "Transfer to Voice Mail" in the preceding subsection to transfer
the user to their own voice mail.
In addition, inform the person to press the * key during the voice mail
greeting to gain access.
The user is then prompted to enter a password or to press # to log into a
different extension's mailbox.
System Call Park
System Call Park allows you to park a call at a public location. The system
announces where the call is parked—a location number for an extension.
After a time-out period expires without the call being answered, your
extension is rung to let you know the call is still parked. The time-out
period is set in the AltiWare Administrator.
Up to 100 calls can be parked simultaneously using System Call Park.
On the phone set, System Call Park is performed by entering FLASH #41.
For limitations, see the discussion, "When You Can and Can't Transfer
Calls" on page 15.
To Park a Connected Call
1.
Click the Park button or press Alt-p on the keyboard.
2.
Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension
number in the Dial Pad.
3.
Click the Dial button or press Enter on the keyboard.
Double-clicking the destination extension number at step 2 eliminates
this step.
The system automatically assigns an ID number to the parked call and
lists the call in the Parked Calls panel.
Parked calls ring you back to you after a time-out period if a user does not
pick up the call. The time-out period is set in the AltiWare Administrator
application. Remember to notify users of their parked calls periodically.
18 AltiConsole User Guide
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