Setting Enhanced Call Forwarding Rules - Avaya 9621G User Manual

Setting Enhanced Call Forwarding rules

About this task
This feature enables you to forward the incoming calls on your Deskphone to various
destination numbers based on call type and call state.
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call
2. Select from the following rules that the screen displays, by touching the check-box
3. In the text field for the selected rule where the cursor is blinking, enter the destination
4. Touch Save to save the destination number.
5. Touch Turn on to activate forwarding for that rule. To activate forwarding for all the
Editing a rule
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call
™
Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones
Forward feature from the Features list. the Enhanced Call Forward feature from
the Features list.
against the scenarios:
• Internal always to [Enter Number]
• External always to [Enter Number]
• Internal when busy to [Enter Number]
• External when busy to [Enter Number]
• Internal on no answer to [Enter Number]
• External on no answer to [Enter Number]
The selected rule is highlighted by a yellow mark.
If you have any number configured for any of the above rules, the Deskphone
displays the configured number in place of the text "Enter Number".
number using the numeric keypad.
rules, touch All on.
If you touch All on, the Deskphone activates all the rules for which you have
configured destination phone numbers.
Forward feature from the Features screen.
About forwarding calls
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