Avaya 9621G Instruction Manual
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Avaya 9621G Instruction Manual

Ip deskphones sip
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See also: Administrator's Manual , User Manual
Using Avaya 9621G/9641G/9641GS IP
Deskphones SIP
Release 7.1.7
Issue 1
October 2019

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Summary of Contents for Avaya 9621G

  • Page 1 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Release 7.1.7 Issue 1 October 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL under the applicable law.
  • Page 4 • Please only use the connecting cables, power cord, and the equipment. AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any To comply with the FCC RF exposure compliance requirements, this other equipment, it may cause failures, malfunctioning, device and its antenna must not be co-located or operating to or fire.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction to 9621G and 9641G/9641GS SIP deskphones......11 ........................12 Physical layout ........................14 Connection jacks ......................15 Scrolling and navigation ............................ 16 Icons ......................16 Home screen icons ................... 18 Contact and call history icons ...................... 20 Feature-related icons .......................
  • Page 7 Calling a person from the call history ......................54 Dialing an E.164 number ......................... 55 Clearing a number Chapter 6: Initiating a group page..................56 Chapter 7: Standard call related features................57 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 8 ....................... 77 Using IM Templates ....................78 Missed IM counter and alert ....................... 78 Using the IM history Chapter 11: Presence......................79 ..................... 79 Viewing contact presence status October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 9 Blocking your extension from displaying during calls ....................99 Making an auto intercom call ....................99 Setting up automatic call back ................... 100 Assigning labels to auto-dial numbers ™ ......................... 100 SLA Mon October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 10 Speed dialing to a monitored extension ................107 Transferring a call to a monitored phone ................108 Assigning ring tone to a monitored station Chapter 18: Limited access during failover............... 109 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 1: Introduction To 9621G And 9641G/9641Gs Sip Deskphones

    Multiple button modules must all be the same type and same model. The 9621G model does not provide a port for button module attachment. The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet adapter that increases the transmission speed of data.

  • Page 12: Physical Layout

    Name Icon if Description Number applicable USB port The 9621G does not have a USB port. Message An illuminated red light in the upper-right corner of your waiting deskphone indicates that you have a voice mail. If you indicator enabled Visual Alerting on your phone, this light flashes when you receive an incoming call.
  • Page 13 During a call, you can gain access to the following options from the Phone screen: • Hold • Conference • Transfer • Drop call Table continues… October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 14: Connection Jacks

    Press Forward to display the Forwarding menu. Connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya Deskphone 9621G and 9641G/9641GS models. The image schematically describes which device to connect in which jack.

  • Page 15: Scrolling And Navigation

    To integrate the Wi-Fi module. Scrolling and navigation Use the up and down arrow buttons on the right side of the screen to scroll up or down the list. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 16: Icons

    Introduction to 9621G and 9641G/9641GS SIP deskphones If the administrator has enabled Busy indicator, System Numbers, or Autodial buttons on your deskphone, you can tap More on the Features list to see these buttons. The details icon is a right-facing blue-colored arrow. Tap the details icon to view more information about the item.
  • Page 17 Tap to gain access to the Favorites assignment menu from the Options & Settings menu. This feature is designated a favorite. For more information, see Setting up favorites on page 33. Table continues… October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 18: Contact And Call History Icons

    Introduction to 9621G and 9641G/9641GS SIP deskphones Icon Description ® Indicates that Bluetooth is enabled, but no device is currently connected. Indicates that the phone is paired with and able to communicate ® with a Bluetooth enabled headset. ™ Indicates that the SLA Mon agent has taken control of the deskphone.
  • Page 19 IM inactive icon. IM answered icon. IM missed icon. IM outgoing icon. IM on the status line. IM selected on the status line. IM missed on the top line. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 20: Feature-Related Icons

    Introduction to 9621G and 9641G/9641GS SIP deskphones Feature-related icons Depending on their purpose, some feature-related icons appear on the top line, for example, to notify you that the Send All Calls features is active or if a system failover is occurring. Other icons display on the Feature Menu to indicate whether the individual features listed are active or inactive.

  • Page 21: Presence Icons

    Presence tracking is available only if the administrator configured the feature for you. Call-related icons These icons indicate the state of a call, call-related features, navigation choices, or other icons that may appear on the Phone screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 22 Introduction to 9621G and 9641G/9641GS SIP deskphones Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active. Other icons display on call appearance lines to show call states. Icon Description Incoming call is ringing.

  • Page 23: Adjustable Stand And Display Screen

    Tap the Done check mark when you finish editing. Use the Cancel mark to discard any edits and return to the previous screen. Figure 1: Text Entry Keyboard October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 24: Cleaning The Screen

    Introduction to 9621G and 9641G/9641GS SIP deskphones Next field Shift key Accent the next character Switch to you press. Press Numeric Text this key, then the Entry Screen character you want to accent and Move cursor to right Cancel select from a...
  • Page 25 Do not let the cleaning liquid enter the phone through the openings. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 2: Getting Started

    The phone cannot be locked while on an active call. When you lock your phone, your presence status changes to Away. Procedure 1. Tap Lock on the phone screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 27: Logging Out Of Your Deskphone

    2. To unlock your phone, tap Unlock and enter the password you use for phone login. Logging out of your deskphone Procedure 1. Press Home. 2. Tap Settings. 3. Tap Log Out. 4. Tap Yes when the deskphone prompts for confirmation. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 28: Chapter 3: The Home Screen

    Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.
  • Page 29 Logging out prevents unauthorized use of your phone. Administration provides access to the administrative settings of the phone. About Avaya provides the release number of your telephone software. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP...

  • Page 30: Displaying The Phone Screen On Dialing

    You can set your call settings to display the duration of calls. You can turn the call timer display on or off. Procedure 1. Press Main Menu. 2. Tap Settings > Options & Settings > Call Settings > Display Call Timers. 3. Tap Yes or No. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 31: Setting Redial Options

    Procedure 1. Press Main Menu. 2. Tap to select Settings > Options & Setting > Call Settings > Audio Path. 3. Tap to select Headset or Speaker. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 32: Setting Dialing Options

    1. Press Main Menu. 2. Press Select to select Options & Settings > Call Settings > Toggle Name/Number. 3. Press Change to select On or Off. 4. Press Save . October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 33: Setting Up Speed Dialing

    Procedure 1. Press Main Menu. 2. Tap Settings. 3. Tap Options & Settings. 4. Tap Application Settings. 5. On the Application Settings menu, tap Personalize Button Labels. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 34: Adjusting The Brightness Or Contrast Of The Display

    The default time is 10 minutes. Your administrator can change the default time to any value between 0 and 30 minutes. Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Screen & Sound Options > Return to Home Screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 35: Setting The Text Size

    2. Tap Settings > Options & Settings > Screen & Sound Options > Personalized Ringing. 3. Tap the required ring tone. 4. Tap Save. Setting a ring tone for incoming forwarded calls October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 36: Setting A Ring Tone For Team Button

    Procedure 1. Press Main Menu. 2. Tap Settings > Options & Settings > Screen & Sound Options > Call Pickup Indication. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 37: Setting A Ring Tone For A Call Pickup Group

    1. Press Main Menu. 2. Tap Settings > Options & Settings > Screen and Sound Options > Background Logo. 3. Tap to select the required logo. 4. Tap Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 38: Turning Button Click Sounds On And Off

    2. Tap Settings > Options & Settings > Screen & Sound Options > Continuous Scrolling. 3. Tap Change to turn continuous scrolling on or off. 4. Tap Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 39: Setting Key Repeat Delay

    • Switchhook only: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you do not hear the alert tone in the headset. 4. Press Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 40: Activating Mute Alerting

    1 Line to 2 Lines, from 2 Lines to No, or from 0 to 1 Line. 6. Tap Save to save the setting or Cancel to return to the menu without saving. Changing the display language October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 41: Setting The Time Format

    3. Press Change or OK button to select the profile that matches your headset.Tap to select the profile that matches your headset. 4. Press Save. Tap Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 42: Turning Automatic Gain Control On Or Off

    • Your Microsoft Exchange server email user name. • Your Microsoft Exchange server email password. • The location, domain or the IP address, of the server on which Microsoft Exchange runs. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 43: Enabling Bluetooth

    Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Advanced Options > Enable Bluetooth. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 44: Setting Up A Bluetooth ® Enabled Headset

    • To unpair and disconnect a paired headset, under Paired devices, tap Unpair > Disconn. • To scan for other available devices: a. Tap Scan. b. Tap the required device that the deskphone displays after scanning. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 45: Browser

    Network Information has different screens for viewing the options: Audio parameters that include extended audio parameters for RTCP-XR, IP parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 46 The Home Screen Contact your administrator for more information on the options related to network information and the settings that the system requires. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 47: Chapter 4: Handling Incoming Calls

    Answer button on the Bluetooth headset to answer an incoming call. Note: To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 48: Answering An Incoming Precedence Call

    2. Scroll to choose the monitored extension for which you want to answer the incoming call.Tap the entry for the extension for which you want to answer the ringing call. Related links Team Button on page 106 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 49: Answering A Call On A Bridged Line

    1. Scroll right from the Phone screen to gain access to the Features screen. 2. If necessary, scroll down to Directed Call Pickup and touch OK. 3. Answer the call using the extension number and then press Enter or OK. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 50: Picking Up A Call To Another Call Pickup Group

    Use this procedure to turn off the ringer for an incoming call. The call continues alerting but with no sound. Procedure During an incoming call, press Ignore on the phone screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 51: Chapter 5: Making A Call

    Emerg softkey might not be available until your phone connects to an alternate server. This process might take a few seconds. Procedure 1. On the Phone screen, tap Emerg. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 52: Redialing A Number

    If speed dial numbers are assigned to a button module attached to your phone, press the button assigned to the person you want to call. Note: Button modules are not supported on Avaya 9621G IP phone. Autodialing a pre-assigned number About this task Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers, so you can dial them with one touch.

  • Page 53: Making A Call Using Edit Dialing

    You can also scroll up or down to locate the contact. 3. To call the primary number for the contact, touch the line on which the contact name appears. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 54: Making A Call Using Uri Dialing

    E.164 is a standard format of international public telephone numbering. An E.164 number can have up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E. 164 number. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 55: Clearing A Number

    You can clear a number by using the backspace button only if you have enabled the Edit Dialing feature on your deskphone. 2. If the deskphone is off-hook, press Clear to erase all the dialed digits. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 56: Chapter 6: Initiating A Group Page

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the phone requires that time to allow an audio path. 3. Touch End Call to stop paging. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 57: Chapter 7: Standard Call Related Features

    This feature is available only when the Mute Alerting option is set to Audible, Visual, or Both. Mute alerting is turned off automatically when you press the Mute button to take the call off mute. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 58: Putting A Call On Hold

    An unattended transfer is when you transfer an active call without establishing a call with the call- transfer recipient. Procedure 1. On an active call, press or tap the Transfer softkey. The phone displays the Enter transfer destination screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 59: Making An Attended Transfer

    An attended transfer is when you put an active call on hold and establish a second call with the call-transfer recipient before transferring the call. Procedure 1. On an active call, press or tap the Transfer softkey. The phone displays the Enter transfer destination screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 60: Setting Up Enhanced Call Pickup Alerting

    3. Touch Options & Settings. 4. Touch Screen & Sound Options. 5. Touch Call Pickup Ring Type. 6. Touch the ring tone you want to assign. 7. Touch Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 61: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press one of the following: • Join • Conf October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 62: Putting A Conference Call On Hold

    If you cannot, it might be due to the server on which your extension is configured. Contact your system administrator. Procedure 1. On the Phone screen, select your active call. 2. Press Conf. 3. Do one of the following: • Dial the telephone number. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 63: About Forwarding Calls

    Enabling both features at the same time can cause duplicate entries in the call log. Procedure 1. Press Forward to gain access to the main Forwarding screen. Navigate to the Features screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 64: Activating Call Forwarding

    You must enter the telephone number where the calls are forwarded each time you enable this feature. Procedure 1. From the Phone screen, gain access to the Features menu. 2. Tap Call Fwd Busy/No Ans. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 65: Setting Rules For Enhanced Call Forwarding

    1. Tap the ECF icon on the quick touch panel, or access the Enhanced Call Forward feature from the Features screen. 2. Tap the rule that you want to edit and enter the destination number using the numeric keypad. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 66 2. Select the rule that you want to turn off. 3. Tap Turn off. 4. To turn off all the active rules, tap All off. 5. Tap Exit. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 67: Chapter 8: Using Bridged Call Appearances

    Ensure that the feature is activated by the administrator. Procedure 1. Tap the call appearance of the bridged call in progress that you want to join. 2. Tap the Bridge softkey or OK. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 68: Making An Outgoing Call On A Bridged Line

    • On: The phone plays a ringtone on an incoming call on the bridged appearance. • Off: The phone does not play an alert ringtone on an incoming call on the bridged appearance. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 69 • Abbreviated: The phone plays a single beep to indicate a call on the bridged appearance. Note: For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 9: Using The Contacts Feature

    If your system administrator has set up a corporate contact list or database and has made the extended searching feature available, you can make a call to other users in your system by name. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 71: Viewing Contact Details

    • Tap a number to dial the number. • Tap Edit to change the detail information on this person. • Tap Delete to remove this person from your Contacts list. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 72: Adding A New Contact

    • To return to the Contacts list without saving the new contact information, tap Cancel. • To change the primary number, tap Primary. See Changing the primary contact number on page 73 for more information. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 73: Editing A Contact

    3. Tap the Details button for the contact to display detailed information. 4. Tap Edit. 5. Tap Primary. 6. Tap the number you choose as the new primary number. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 74: Deleting A Contact

    You can now access and download your Calendar contacts to your phone using your exchange credentials. You can synchronize up to 50 MS Exchange contacts to your phone. These contacts October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 75 3. To copy a contact from the Exchange server to the contacts list, tap +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Tap Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 76: Chapter 10: Instant Messaging

    4. To turn IM on or off, touch Enable Instant Messaging. 5. To turn IM tone on or off, touch Enable IM Tone. Related links Instant Messaging on page 76 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 77: Initiating An Im Session From Your Contacts List

    • I’ll call you back as soon as I’m off the phone. • I’ll call you back in 5 minutes. • I’ll call you back in an hour. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 78: Missed Im Counter And Alert

    • Tap Call to call the user who sent the IM. • Tap Delete to delete the IM. • Tap Back to return to the IM screen. Related links Instant Messaging on page 76 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 79: Chapter 11: Presence

    1. Press Contacts. 2. Scroll to the required contact. The phone displays presence icon for the contact to show the status. Related links Presence on page 79 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 80: Changing The Presence Status

    2. Tap Settings > Options & Settings > Advanced Options > Presence Integration. 3. Tap DND affects SAC to change the value to Yes. 4. Tap Save. Related links Presence on page 79 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 81: Enabling Away Timer

    5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Tap Save. Related links Presence on page 79 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 82: Chapter 12: Configuring Hearing Aid Compatibility

    3. Tap to select one of the following options: • Default • Audio Opt for audio optimization • HAC Opt for hearing aid compatibility optimization 4. Tap Save. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 83: Chapter 13: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The phone automatically dials the number that your system administrator has configured for you. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 84: Chapter 14: Call History

    2. If you want to see a different list, such as, missed calls or outgoing calls, tap the corresponding icon located at the upper right part of the screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 85: Viewing Call History Details

    3. Touch Delete. 4. Touch Yes to confirm, or touch No if you do not want to delete this entry. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 86: Clearing All Call History Entries

    To turn logging of bridged lines from Yes to No, tap Log Bridged Calls. 6. Tap Save to save the new setting or Cancel to return to the Application Settings menu. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 87: Chapter 15: Using The Calendar

    Use this task to view your calendar appointments on your phone. Procedure 1. On the Phone screen, scroll to choose Applications > Calendar. The phone displays the appointments in the start-time order. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 88 • To exit the calendar and return to the Phone screen, press More > Exit. To exit the calendar and return to the Phone screen, tap More > Exit. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 89: Chapter 16: Managing Features

    The system administrator has to add your cell phone number and program the desk phone. Procedure 1. From the Phone screen, go to the Features screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 90: Extending A Call To Your Cell Phone (Ec500)

    The secure status is indicated by the secure icon, a padlock, on the active call appearance. Note: The secure icon appears only if a two-party call is encrypted. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 91: Activating The Lncc Feature

    4. To remove the confirmation screen, tap the OK softkey. You can also remove the confirmation screen by jumping to a different screen using deskphone buttons such as Contacts, History, or Home. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 92: Deactivating The Lncc Feature

    Use the Priority Calling feature to provide a special type of internal call alerting for the users. The called party hears a distinctive ringing when the calling party uses Priority Calling. Procedure 1. Before dialing, gain access to the Features screen. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 93: Tracing A Malicious Call

    The icon next to the Busy Indicator line key displays the current status of the monitored user (idle or busy). The user status is also reflected by the indication of LEDs integrated into the corresponding line keys. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 94: Busy Indicator Icons And Led Indication

    Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model. The following table displays the Busy Indicator icons and LED indication for 9600 Series IP Deskphones, JBM24 Button Module, and Avaya J100 Expansion Module. State Phone icons...

  • Page 95: Call Transfer To A Monitored User

    • Press the Busy Indicator line key corresponding to the user you want to transfer the call • Press the Phone key, scroll to the required Busy Indicator line, and press Select. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 96: Calling Someone In Your Intercom Group

    About this task When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 97: Picking Up A Call To Another Extension

    MDA phone joining the call has a different signaling mode address family. This will disappear automatically after the MDA phone joining the call switches and starts using the existing calls signaling mode address family. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 98: Unparking A Call

    2. Select CPN Unblock. 3. Enter your extension number. 4. Press Enter or OK to stop calling party number blocking.Touch OK to show your number to the called party. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 99: Blocking Your Extension From Displaying During Calls

    About this task When an extension you call is busy, use Automatic Call Back to receive a return call automatically, as soon as that extension is free. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 100: Assigning Labels To Auto-Dial Numbers

    4. Use the dialpad to enter the label text or the Autodial number. 5. Tap Save. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™ ™...

  • Page 101: Long-Term Acoustic Exposure Protection

    4. Scroll to Advanced Options, and press Select. 5. Scroll to Long Term Acoustic Exposure Protection, and press Select. 6. Choose one of the following and press Select: • Default • Off October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 102: No Hold Conference

    You will get appropriate messages displayed on the top bar of your phone screen when you are attempting no hold conference. Half width mode is only supported in Avaya 9608/9608G and Avaya 9611/9611G IP Deskphones. Before you begin Alternatively, Ensure that the administrator has activated the no hold conference feature, and you are on an call.

  • Page 103: Monitoring Other Extensions At A Glance

    See the topic Making an auto intercom call for more information. Auto Callback See the topic Setting up automatic call back for more information. See the topic Bridge Call Appearance for more information. Table continues… October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 104 See the topic Hunt Group Busy for more information. See the topic Instant Messaging for more information. LNCC See the topic Activating the LNCC feature for more information. Table continues… October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 105: Using The Features Menu

    The LED icon next to the feature name indicates if the feature is on or off. If the LED icon for the feature label is green, the feature is on. Note: To return to the main Phone screen, tap Exit. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 106: Chapter 17: Team Button

    ® To override call redirection, the administrator must configure on Avaya Aura Session Manager: • The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.

  • Page 107: Answering An Active Call On A Monitored Extension

    You must be on an active call. Procedure 1. Go to the Features screen. 2. Tap the entry for the monitored phone to which you want to transfer the call. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 108: Assigning Ring Tone To A Monitored Station

    3. Scroll through the list to select the monitored deskphone. 4. Select the required ring tone from the list and press Save. Related links Team Button on page 106 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 109: Chapter 18: Limited Access During Failover

    • The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. • Transitions back to the normal server will restore all original functionality. October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 110 ............80 making a conference call ..........94 Changing overview ............... display language ............40 transferring a call ............cleaning the screen ..............24 button click sounds clearing a number ..............October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 111 ..........76 History, removing a call from ..........85 Enabling SAC when DND is active ........History, turning off ..............encrypted call ...............90 hold Enhanced Call Forwarding, rules .........65 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 112 ........98 Locking your phone ............. overview Logging in to your phone extension ........26 Hunt Group Busy ............Logo ..................37 page ................50, making a call ................51 October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 113 .............. setting, editing, disabling ............. setting headset profile ............41 signaling ................39 ™ SLA Mon ................. Speaker ................speed dialing calling a person ............Speed Dialing October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP Comments on this document? infodev@avaya.com...

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