Chapter 10: Tracking Presence Information - Avaya 9621G User Manual

Chapter 10: Tracking presence information

Using the Track Presence feature of your Deskphone, you can view presence information of users in your
contact list.
This feature allows a user to see if someone they want to get in touch with is available or not, and receive
an indication of when they become free to receive a call. In addition, when you are on a call, other users
can see that you are busy and either call later or contact you using another method.
To see the presence information of a contact, you must first set the Track Presence option to Yes for that
particular contact. You can turn on the Track Presence option while adding a contact. You can also choose
to turn the Track Presence option on or off by editing the details of a contact. To know more about adding
and editing a contact, see the chapter Using the contacts feature.
Note:
You can not see the presence information of your contacts unless your system administrator enables the
presence feature for your extension.
Press CONTACTS. The Deskphone displays presence icons in your contacts list to show the status of
your contacts.
To know about the presence icons, see Presence icons on page 16
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Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 75