AT&T SB67030 User Manual page 133

Symptom
Deskset does not receive
incoming calls.
Deskset is not active
immediately after a power
interruption.
Deskset does not receive
Voicemails.
Deskset Troubleshooting
AT&T SB67030 Deskset User's Guide
Probable Cause
The incoming call notifications
have been suppressed or cannot
reach the Deskset.
The Deskset must reinitialize.
Calls are not being directed to
Voicemail, or the Voicemail
memory is full.
Ensure that the Ethernet cable is securely plugged
into the network port beneath your Deskset labeled
and that the other end is plugged into your
office LAN.
Ensure that Do Not Disturb (DND) is off (see
Do Not Disturb" on page
Ensure that Call Forward All (FWD ON) is off (see
"Call Forward All" on page
If the Deskset does not ring on an incoming call,
press the VOL+ key to increase ringer volume.
Incoming calls may be directed to a Ring Group that
you are not part of. Your system administrator
administers the Ring Groups.
Allow at least one minute for the Deskset to boot up
and synchronize with the Gateway after a power
failure.
Ensure that Call Forward All (FWD ON) is off (see
"Call Forward All" on page
Check the Call Forward — No Answer setting (in
Admin Settings). Calls may be forwarding to another
phone number instead of Voicemail.
Check your available Voicemail memory (see
"Voicemail Memory" on page
delete some messages to create space.
133
Corrective Action
57).
43).
43).
47). You may need to
"Using