Correction Of Defects - Repairs - Spartherm XS 500 Installation And Operating Instructions Manual


Surfaces: Discolouration on the varnish or galvanised surfaces that is
due to the thermal load or excessive stress levels.

Seals: Reduced leak tightness due to the thermal load and hardening.

Glass panels: Soiling caused by soot or burnt-on residues from burnt
fuel, as well as discolouration or other optical changes due to the ther-
mal load.

Incorrect transport and/or incorrect storage

Fragile parts such as glass and ceramics

Improper handling and/or operation

Lack of maintenance

Incorrect installation or connection of the appliance

Non-observance of the installation and operating instructions

Technical modifications made to our appliance by persons outside of
the company

5.5. Correction of defects - repairs

We rectify all defects free of charge during the guarantee period that have
been proved to result from material defects or manufacturing defects and
when the defect has been notified in good time to the specialist dealer and
they have in turn submitted a written assessment of the damage/repair case.
Any further compensation for damages is excluded. In the first year after
delivery, we rectify the acknowledged cases without invoicing any incidental
costs (hotel, expense allowances, flat-rate per km etc.). In terms of customer
service appointments made to deal with the replacement of worn parts, we
invoice – after the 6 month period has expired – all incidental costs to the
relevant customer. This is also true for customer service appointments whose
requirement should not be covered by us but by others. The guarantee period
is not extended due to maintenance work or the replacement of different
components nor does it begin anew. The replacement parts are subject to the
fixed guarantee period laid down by law.
Damage that goes above and beyond the appliance we have delivered is not
recognised, insofar as this has not been required or adjudicated by law.
Your specialist dealer is also available to assist you and provide advice
outside of our guarantee conditions.
5.6. Liability
5.7. Note
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